Customer Service Executive

3 months ago

Johannesburg, South Africa Reckitt Full time

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

**Supply**:
Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

**About the role**:

- The Customer Service Executive is responsible for owning the relationship with the customer supply chain. They are responsible for collaborating with Reckitt Customer Sales teams, Reckitt Logistics Team, Customer teams and 3PL. They will need to have a clear understanding of customer expectations on KPI's, provide visibility of their customer scorecards internally and deliver on customers' KPI expectations. Managing the day to day operations of their customer accounts including communication with customers on operational issues, driving credit note reduction plan actions, project managing joint business plan initiatives and a high focus on Pack Fill Rate (PFR) service level improvement in their accounts.**Your responsibilities**:

- Attend to daily customer queries within 30 mins turnaround time
- Follow up with 3PL to ensure best possible booking slots are secured for DC orders
- Quarterly master data maintenance for responsible customer accounts
- Weekly meetings with customer sales team & customers to review service, upcoming recoveries, credit notes and new store openings
- Work closely with order entry team to flag any pricing and obsolete EDI drops to Sales team immediately for resolution
- Micro manage promotional orders to ensure highest possible stock availability
- Preparation for weekly internal meetings and monthly decks
- Lead joint business plan discussions with clear timelines and deliverables
- Drive actions to ensure satisfactory results in Customer Satisfaction Surveys
- Motivate and guide your team to optimise workflows and amplify service excellence.

**The experience we're looking for**:

- Solid background in customer service with a grasp of commercial insights and technical know-how.
- Demonstrated success in collaborating for project delivery with various stakeholders.
- Proficient in identifying and meeting the unique requirements of customers.
- Experience in team leadership, with an ability to foster a strong customer-oriented culture.
- Analytical thinker with intermediate technical skills, supported by advanced data analytics knowledge.
- Supply chain, logistics, and business process improvement expertise.
- Knowledge of order entry systems such as JDE is beneficial.
- Advanced skills in Excel, Power point and other Microsoft office platforms.
- Good understanding of customer trading terms.

**The skills for success**:
Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

**What we offer**:
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

**Equality**:
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a goo

  • Customer Service Executive

    6 months ago

    Johannesburg, South Africa Reckitt Full time

    **About the role**: The Customer Service Executive is responsible for owning the relationship with the customer supply chain. They are responsible for collaborating with Reckitt Customer Sales teams, Reckitt Logistics Team, Customer teams and 3PL. They will need to have a clear understanding of customer expectations on KPI's, provide visibility of their...

  • Sales Executive

    1 month ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Title: Sales Executive - Midrand LogisticsWe are seeking a highly motivated and experienced Sales Executive to join our team at Midrand Logistics. As a key member of our sales team, you will be responsible for driving new business development and maintaining existing customer relationships.Key Responsibilities:Develop and execute sales strategies to...

  • Fleet Sales Executive

    6 months ago

    Johannesburg, South Africa Service Solutions Full time

    Fleet Sales Executive - Midrand Fleet company is seeking to employ a sales executive to join their well-established team Your main responsibility will be to (but not limited to):Service existing client baseSource new businessQuotations to clientsProvide excellent customer service at all times The successful candidate will haveGrade 12Valid SA drivers license...

  • Sales Executive – Gauteng

    3 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions is seeking a Junior Sales Executive to join their dynamic team in the Gauteng Province.Candidate RequirementsSelf-starter with a dynamic, outgoing personality, punctual and presentable.Comfortable with cold calling and meeting new customers.Valid driver's license.Client OffersBasic salary (negotiable) plus commission.Company car and...

  • Sales Executive

    4 months ago

    Johannesburg, South Africa Service Solutions Full time

    Sales Executive DenverLogistics National and ever growing market leader in logistics is seeking to employ an external sales rep for their Denver Branch Key performance areas Main focus will be new business development and Cold calling, retain and grow existing business.Achieve Sales Targets.Structured weekly call planner and call reporting detailing...

  • Sales Executive

    1 month ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions is seeking a dynamic Sales Executive to join their team in the Gauteng Province. As a key member of the sales team, you will be responsible for providing exceptional customer service and driving sales growth for the company's truck rental services.Key Responsibilities:Develop and maintain strong relationships with existing and new...

  • Senior Sales Executive

    5 months ago

    Johannesburg, South Africa Service Solutions Full time

    Senior Sales Executive - Linbro ParkOur client is a leading truck rental company within the Gauteng Province, providing a reliable service at economical prices for all your truck rental requirements and is one of the leading truck rental companies. They are looking for a Senior Sales Executive to join their dynamic teamExperienceSelf-Starter, Dynamic,...

  • Senior Sales Executive

    8 months ago

    Johannesburg, South Africa Service Solutions Full time

    Our client is a leading truck rental company within the Gauteng Province, providing a reliable service at economical prices for all truck rental requirements. They are looking for a Junior Sales Executive to join their dynamic team. Criteria: Self-Starter, Dynamic, Outgoing Personality, Punctual and presentable.Proven sales track recordNot reluctant to...

  • Junior Sales Executive – Sandton

    8 months ago

    Johannesburg, South Africa Service Solutions Full time

    Our client is a leading truck rental company within the Gauteng Province, providing a reliable service at economical prices for all truck rental requirements. They are looking for a Junior Sales Executive to join their dynamic team. Criteria Self-Starter, Dynamic, Outgoing Personality, Punctual and presentable.Not reluctant to cold calling and being on...

  • Customer Success Executive

    5 months ago

    Johannesburg, South Africa Cisco Systems Full time

    The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to software subscription,...

  • Customer Service Coordinator

    6 months ago

    Johannesburg, South Africa Richemont Full time

    Reference Code: 94822**Customer Service Coordinator**: - Richemont- Johannesburg, GT, ZA- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the...

  • Executive Procurement Director

    1 week ago

    Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full time

    Job Title: Executive Procurement DirectorCortez Executive Search (Pty) Ltd is seeking a highly skilled Executive Procurement Director to join our team in Johannesburg.Job Summary:The Executive Procurement Director will be responsible for purchasing strategy, policy, and processes within the division. The primary objective is to contribute to the overall...

  • Executive Assistant

    2 weeks ago

    Johannesburg, South Africa Smartworks Service Full time

    **Real Estate Executive Assistant** **$6 per Hour | Remote Position** Are you an experienced professional ready to support a thriving real estate team with exceptional organizational skills and industry expertise? If you have a background in real estate and a passion for connecting with clients while managing the operational details, we want you on our...

  • Quality and Customer Service

    4 weeks ago

    Johannesburg South, South Africa ZettaByte Pte Ltd Full time

    Zettabyte is a software development company that focuses on the education sector. We work together with our multicultural team to create and produce tools that increase the quality of life for anyone who is involved in the education sector. We are looking for a Quality and Customer Service fluent in French to engage with our native French-speaking...

  • Customer Service Intern

    2 months ago

    Johannesburg, South Africa GE Power Portfolio Full time

    **Job Description Summary**: As Customer Service Intern you will be responsible for activities related to Customer Service Management which entails the execution of activities that supports customer needs in the region. Your role entail interfacing with various internal departments from Engineering, Sales, Finance, Logistics, Parts, Sourcing, Quality, Safety...

  • In House Customer Service Executive

    6 months ago

    Johannesburg, South Africa DHL Full time

    **YOUR RESPONSIBILITIES** **QUALITY** - To integrate quality into the business by ensuring that every Customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of Customer’s immediate and future needs. - To ensure compliance with the In-house Standard Operating Procedure. - To implement...

  • Executive Operations

    6 months ago

    Johannesburg, South Africa Edge Executive Search Full time

    Takes full accountability to ensure that all strategic, critical & other facilities as defined by the customer meet business as well as contractual needs. Our client within the facilities industry is looking for an Executive Operations to join their team. **REQUIREMENTS**: - Degree or B-Tech in Engineering / FM Qualification/ Management degree (EDP, MBA...

  • Customer Services Representative

    6 months ago

    Johannesburg, South Africa Abbott Laboratories Full time

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • VP Customer Service SSA

    1 month ago

    Johannesburg, South Africa DHL Express Full time

    (2400AFV) South Africa-Gauteng-Johannesburg | Full-time | Permanent | Mixed Shift IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER. IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we...

  • Vp Customer Service Ssa

    5 months ago

    Johannesburg, South Africa DHL Full time

    **IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.** **IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER** Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps,...