Customer Service Executive

7 months ago


Johannesburg, South Africa Reckitt Full time

**About the role**:
The Customer Service Executive is responsible for owning the relationship with the customer supply chain. They are responsible for collaborating with Reckitt Customer Sales teams, Reckitt Logistics Team, Customer teams and 3PL. They will need to have a clear understanding of customer expectations on KPI's, provide visibility of their customer scorecards internally and deliver on customers' KPI expectations. Managing the day to day operations of their customer accounts including communication with customers on operational issues, driving credit note reduction plan actions, project managing joint business plan initiatives and a high focus on Pack Fill Rate (PFR) service level improvement in their accounts.

**Your responsibilities**:

- Attend to daily customer queries within 30 mins turnaround time- Follow up with 3PL to ensure best possible booking slots are secured for DC orders
- Quarterly master data maintenance for responsible customer accounts
- Weekly meetings with customer sales team & customers to review service, upcoming recoveries, credit notes and new store openings
- Work closely with order entry team to flag any pricing and obsolete EDI drops to Sales team immediately for resolution
- Micro manage promotional orders to ensure highest possible stock availability
- Preparation for weekly internal meetings and monthly decks
- Lead joint business plan discussions with clear timelines and deliverables
- Drive actions to ensure satisfactory results in Customer Satisfaction Surveys

**The experience we're looking for**:

- 2 to 5 years of supply chain experience with core experience in customer service- The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program in a related field, or equivalent work experience.
- Strong knowledge of logistics and experience in collaborating with customers
- Good understanding of customer trading terms
- Knowledge of order entry system such as JDE is beneficial
- Advanced skills in Excel, Power point and other Microsoft office platforms
- Enthusiasm, motivation, tenacity and a commitment to timely delivery of results
- Ability to drive continuous improvement and think "out the box"
- Ability to effectively communicate at all levels with internal and external stakeholders
- Ability and confidently challenge, question, influence and negotiate
- An appreciation of the total business picture
- Ability to travel 20% of the time

**Equality**:
At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.



  • Johannesburg, South Africa Clearstate Pte. Ltd Full time

    **Introduction**: As the research and analysis division of the Economist Group, The Economist Intelligence Unit (EIU) helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. The EIU is the global standard in providing high quality, actionable intelligence to the public and private sector, assessing...


  • Johannesburg, South Africa Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

  • Fleet Sales Executive

    7 months ago


    Johannesburg, South Africa Service Solutions Full time

    Fleet Sales Executive - Midrand Fleet company is seeking to employ a sales executive to join their well-established team Your main responsibility will be to (but not limited to):Service existing client baseSource new businessQuotations to clientsProvide excellent customer service at all times The successful candidate will haveGrade 12Valid SA drivers license...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    A Fleet Sales Executive is needed to join our dynamic team at Service Solutions in Midrand. The ideal candidate will have a strong sales background and excellent communication skills.The successful candidate will be responsible for servicing existing clients, sourcing new business, and providing quotations to clients. They will also be required to provide...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    About the RoleWe are looking for an experienced Fleet Sales Executive to join our team in Midrand. As a key member of our sales team, you will be responsible for growing our existing client base, identifying new business opportunities, and delivering excellent customer service.To succeed in this role, you will need a strong understanding of sales principles,...


  • Johannesburg, South Africa H & S Labour Brokers Full time

    **Description** You will be responsible for developing and implementing the Operations and Customer Services strategy by providing strategic leadership in the management of the Operations and Customer services departments ensuring operational effectiveness and will be generating efficiencies in the overall provision of service and support to the business....


  • Johannesburg, South Africa H&S Labour Brokers cc Full time

    You will be responsible for developing and implementing the Operations and Customer Services strategy by providing strategic leadership in the management of the Operations and Customer services departments ensuring operational effectiveness, and will be generating efficiencies in the overall provision of service and support to the business. You will ensure...

  • Senior Sales Executive

    6 months ago


    Johannesburg, South Africa Service Solutions Full time

    Senior Sales Executive - Linbro ParkOur client is a leading truck rental company within the Gauteng Province, providing a reliable service at economical prices for all your truck rental requirements and is one of the leading truck rental companies. They are looking for a Senior Sales Executive to join their dynamic teamExperienceSelf-Starter, Dynamic,...

  • Sales Executive

    6 months ago


    Johannesburg, South Africa Service Solutions Full time

    Sales Executive DenverLogistics National and ever growing market leader in logistics is seeking to employ an external sales rep for their Denver Branch Key performance areas Main focus will be new business development and Cold calling, retain and grow existing business.Achieve Sales Targets.Structured weekly call planner and call reporting detailing...

  • Senior Sales Executive

    9 months ago


    Johannesburg, South Africa Service Solutions Full time

    Our client is a leading truck rental company within the Gauteng Province, providing a reliable service at economical prices for all truck rental requirements. They are looking for a Junior Sales Executive to join their dynamic team. Criteria: Self-Starter, Dynamic, Outgoing Personality, Punctual and presentable.Proven sales track recordNot reluctant to...


  • Johannesburg, Gauteng, South Africa Executive Placings Full time

    Executive Placings is a leading recruitment agency seeking an experienced and skilled Customized FIT Tour Consultant to join our team in Sandton.Estimated Salary: R500,000 - R700,000 per annumJob DescriptionWe are looking for a highly motivated and organized individual who can deliver exceptional results in the creation of tailored leisure travel experiences...


  • Johannesburg, South Africa Cisco Systems Full time

    The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to software subscription,...


  • Johannesburg, South Africa Service Solutions Full time

    Our client is a leading truck rental company within the Gauteng Province, providing a reliable service at economical prices for all truck rental requirements. They are looking for a Junior Sales Executive to join their dynamic team. Criteria Self-Starter, Dynamic, Outgoing Personality, Punctual and presentable.Not reluctant to cold calling and being on...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions, a leading truck rental company in Gauteng Province, seeks an ambitious Junior Sales Executive to enhance their sales team.Key Responsibilities:Pursue sales opportunities through effective cold calling and client outreach.Maintain a valid driver's license to facilitate meetings with new customers.Competitive Remuneration Package:Basic...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    **Company Background:**Service Solutions is a well-established national tracking company with a strong presence in the Gauteng region.We are committed to providing exceptional customer service and innovative solutions to meet the needs of our clients.**Job Description:**We are seeking a National Account Development Executive to join our team in Centurion....


  • Johannesburg South, South Africa ZettaByte Pte Ltd Full time

    Zettabyte is a software development company that focuses on the education sector. We work together with our multicultural team to create and produce tools that increase the quality of life for anyone who is involved in the education sector. We are looking for a Quality and Customer Service fluent in French to engage with our native French-speaking...


  • Johannesburg, South Africa GE Power Portfolio Full time

    **Job Description Summary**: As Customer Service Intern you will be responsible for activities related to Customer Service Management which entails the execution of activities that supports customer needs in the region. Your role entail interfacing with various internal departments from Engineering, Sales, Finance, Logistics, Parts, Sourcing, Quality, Safety...


  • Johannesburg, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Customer Account Executive, you will be responsible for growing the number of lives within the COID business through effective customer engagement and the position of a value proposition to the targeted employers to move to RMA. You will be required to manage and resolve client services queries and visit clients to assist with...


  • Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full time

    Are you a strategic marketing professional seeking to drive customer engagement and loyalty? Cortez Executive Search (Pty) Ltd is looking for a seasoned Customer Experience Marketing Manager to join our team.Job Summary:Develop and execute direct marketing campaigns to drive customer acquisition, retention, and growth.Monitor and analyze CRM data to ensure...


  • Johannesburg, South Africa DHL Full time

    **YOUR RESPONSIBILITIES** **QUALITY** - To integrate quality into the business by ensuring that every Customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of Customer’s immediate and future needs. - To ensure compliance with the In-house Standard Operating Procedure. - To implement...