Customer Account Executive

7 hours ago

Johannesburg, South Africa Rand Mutual Assurance Full time

**THE JOB AT A GLANCE**

As a Customer Account Executive, you will be responsible for growing the number of lives within the COID business through effective customer engagement and the position of a value proposition to the targeted employers to move to RMA. You will be required to manage and resolve client services queries and visit clients to assist with the submission of the Return on Earnings. The Customer Account Executive will also be responsible for improving customer experience by addressing customer pain points and contributing to high levels of customer satisfaction and loyalty.

**WHAT WILL YOU DO?**

**Growing the COID business lives, handling and resolving service-related queries**:

- Provide a value proposition to the employers to enable the transfer and move to RMA.
- Understand the RMA products and promote RMA products and generate leads for RMA Life Sales and Distribution.
- Provide first line product, process and technical support to customers.
- Identify up-selling and cross-selling opportunities through ongoing engagements with customers by explaining product benefits to potential customers
- Follow up on leads and referrals as received from customer engagement
- Ensure adherence to TCF principles and report any transgressions
- Participate in ad hoc assignments as per role requirements

**Liaising and maintaining good relationships with all the employers**:

- Follow up on customer by engaging with the relevant stakeholders to identify whether all issues have been resolved.
- Set up continuous sessions with the client to build relationship but more importantly to ensure that RMA is providing the right service

**Address customer service and satisfaction issues promptly**:

- Conduct customer satisfaction surveys, identify and close any gaps identified
- Address customer service and satisfaction issues promptly.
- Conduct a root cause analysis of customer pain points/service failures by analysing trends and identifying areas of improvements
- Ensure customers always receive professional communication regardless of the channel used
- Identify areas of improvement on the system to ensure timeous communication with customers
- Conduct customer satisfaction surveys, capture information received from surveys and share relevant feedback with sales for action
- Assist in projects aimed at transforming customer experience
- Ensure customer contact details are updated on the system

**Identify training requirements and organise with the Stakeholder Training Officers**:

- Identify training requirements and organise with the Stakeholder Training Officers.

**Providing first line product, process and technical support to customers**:

- Provide a service to clients, including support on the Return of Earnings, manage and report on the RMA processes including Renewal process, claims process, to ensure customer service and satisfaction, productivity and cost control in comparison with targets set.
- Act as an intermediary by coordinating different RMA service team, including training, claims and any other related services for the benefit of the employers/members.
- Manage the Office honestly, follow high ethical standards, and comply with all Company policies and procedures.
- Deal the appropriate authorities on matters regarding RMA services.
- Carry out all office planning on a regular basis, as issues arise, or in advance of anticipated needs.
- Ensure timely submission of various periodical reports, highlights of the previous month’s reports.
- Ensure proper housekeeping, safety and security of the Rand Mutual Properties.
- To ensure that the Office assets are in a proper condition including ensuring control over movement of same through logbooks and that they are used for official purposes only.
- Communicate effectively with other Departments and Middle Managers by sharing information on effective practices, competitive intelligence, business opportunities and needs

**WHAT YOU'LL BRING TO THE TABLE?**
- NQF Level 6: Diploma in Insurance or a related field
- Short-term insurance / Medical Insurance or Long-term Insurance
- 2-3 years’ experience in insurance sales, service, claims environment. insurance environment would be preferable).
- Experience in selling and growing business, sales and generation of leads
- Experience in managing customer relationships
- Experience in handling customer complaints
- Experience administering customer and service satisfaction surveys
- Sound knowledge of COID and Life Insurance Products
- Knowledge of insurance value chain
- Knowledge of industry regulations, e.g. POPI, COIDA, TCF, etc.
- Good understanding of the customer experience value chain
- Computer Literate: Particularly experience using excel spreadsheets
- Data interpretation and report writing
- Must be able to travel for business related matters.
- Customer service attitude
- Strong selling abilities
- Multilingual
- Administrative skills.
- Good Self-image (Presentable).
- Ability to interfa

  • Account Executive

    7 months ago

    Johannesburg, South Africa Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

  • Executive Operations

    7 months ago

    Johannesburg, South Africa Edge Executive Search Full time

    Takes full accountability to ensure that all strategic, critical & other facilities as defined by the customer meet business as well as contractual needs. Our client within the facilities industry is looking for an Executive Operations to join their team. **REQUIREMENTS**: - Degree or B-Tech in Engineering / FM Qualification/ Management degree (EDP, MBA...

  • Account Executive

    1 month ago

    Johannesburg, South Africa CFS Recruitment Full time

    We are hiring an Account Executive Job Title: Account ExecutiveReporting to: Sales ManagerSeniority Level: Mid Career (Above 6 yrs exp)Type: PermanentLocation: JHB - Northern SuburbsDuties and Responsibilities: Develop and maintain relationships with clients Identify opportunities for cross-selling products Provide excellent customer service Prepare...

  • Account Executive

    1 month ago

    Johannesburg, South Africa CFS Recruitment Full time

    We are hiring an Account ExecutiveJob Title: Account ExecutiveReporting to: Sales ManagerSeniority Level: Mid Career (Above 6 yrs exp)Type: PermanentLocation: JHB - Northern SuburbsDuties and Responsibilities:Develop and maintain relationships with clientsIdentify opportunities for cross-selling productsProvide excellent customer servicePrepare reports on...

  • Customer Success Executive

    7 months ago

    Johannesburg, South Africa Cisco Systems Full time

    The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to software subscription,...

  • Account Executive

    6 months ago

    Johannesburg, South Africa Open Text Corporation Full time

    **Account Executive**: - Req id: 38119- Johannesburg, GT, ZAMicro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. As the...

  • Account Executive

    3 months ago

    Johannesburg, South Africa Shorza Full time

    Join Our Team as an Account Executive! Are you ready to make a difference in a dynamic, fast-paced environment? We’re seeking a motivated Account Executive to join our rapidly expanding UK-based business! Key Responsibilities: - Respond to diverse client requests, from user admin to budget adjustments. - Manage contract renewals with precision. - Ensure...

  • Account Executive

    1 month ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    We are hiring an Account Executive Job Title: Account ExecutiveReporting to: Sales ManagerSeniority Level: Mid Career (Above 6 yrs exp)Type: PermanentLocation: JHB - Northern SuburbsDuties and Responsibilities: - Develop and maintain relationships with clients - Identify opportunities for cross-selling products - Provide excellent customer service -...

  • Account Executive

    7 months ago

    Johannesburg, South Africa Darktrace Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Headquartered in Cambridge,...

  • Account Executive

    3 weeks ago

    Johannesburg, South Africa Circana Full time

    Account Executive - CPG Let’s be unstoppable together! What will you be doing? The Account Executive works closely with the CGD team in the execution of the production process and is involved in the report generation, analysis and presentations for clients as assigned. The Account Executive builds strong relations with the key users and contacts at the...

  • Account Executive

    1 month ago

    Johannesburg, South Africa Circana South Africa (Pty) Ltd Full time

    Account Executive Let’s be unstoppable together! What will you be doing? The Account Executive works closely with the CGD team in the execution of the production process and is involved in the report generation, analysis and presentations for clients as assigned. The Account Executive builds strong relations with the key users and contacts at the...

  • Account Executive for Platinum +

    23 hours ago

    Johannesburg, South Africa Oracle Full time

    Account Executive for Platinum +-2300021P **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Account Executive for Platinum + (IC4/5)** Come and join us! Oracle is leading the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped...

  • Account Executive

    5 days ago

    Johannesburg, South Africa Badger Holdings Full time

    **POSITION OVERVIEW** The Account Executive builds a client base through identifying potential clients, presenting them with suitable product proposals and confirming policy sales. He/she must build relationships with clients to ensure retention of business and facilitate new business. An extensive knowledge of products and providers is necessary. The...

  • Strategic Account Executive

    3 weeks ago

    Johannesburg, Gauteng, South Africa MECS Africa Full time

    MECS Africa is seeking a highly skilled and experienced Strategic Account Executive to lead our sales efforts in driving business growth through key account management.About the Role:The Strategic Account Executive will be responsible for developing and maintaining relationships with key customers to drive business growth and increase revenue.They will work...

  • Account Executive

    1 week ago

    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: **purpose**: - The Account Executive manages the relationship between the company and corporate clients. The incumbent will be required to visit clients, resolve queries and manage the contract between the company and the client.**experience and qualifications**: - Minimum Qualification -...

  • Customer Success Account Management

    9 months ago

    Johannesburg, South Africa Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Sr. Account Executive

    7 days ago

    Johannesburg, South Africa Open Text Corporation Full time

    **Sr. Account Executive**: - Req id: 33091- Johannesburg, GT, ZA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The opportunity**: As an...

  • Account Executive

    7 months ago

    Johannesburg, South Africa opentext Full time

    Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. As the Information Company, our mission at OpenText is to create...

  • Customer Success Account Leader

    2 months ago

    Johannesburg, South Africa Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Account Executive

    3 weeks ago

    Johannesburg, Gauteng, South Africa The Individual Touch Full time

    About The Individual TouchWe are a dynamic organization seeking an experienced Account Executive to join our team. In this role, you will be responsible for driving sales while ensuring customer satisfaction.Your primary goal will be to achieve sales targets by developing and maintaining strong relationships with existing customers and identifying new...