Concierge, Cape Town

4 weeks ago

Cape Town, South Africa Ultimate Jet Vacation Full time

Our Africa team is growing This department is a magnetic team whose main responsibility is to ensure our clients have a fantastic experience booking and traveling to Africa. The main functions of the Concierge Coordinator role are to assist the team in creating memorable moments for the clients by ensuring all requests and/or inquiries are addressed in a timely and efficient manner.

**Who Are We**:
Planning and managing a 5-Star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?
- UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
- We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
- We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
- We offer an experience-centered service based on passion, expertise, integrity, and attention to detail.
- We are willing to do the hard work in order to see our clients shine.

**Responsibilities**:

- Support the Africa Concierge Team by accurately and quickly servicing our client questions and arranging services for travelers (spa accommodations, restaurant reservations, travel connections, etc.)
- Create the client profiles within the company’s CRM to ensure each element of the itinerary is accounted for & confirmed
- Manage on-ground vendor relationships with DMCs, excursion & transfer companies, to communicate upcoming or modified client requests. All requests must be fully prepared and ready for client arrival.
- Clear and consistent communication with our TA clients and our internal Africa Reservation team of any incidents or on-ground situations in case of emergency events
- Update the WETU platform with any last-minute in-country adjustments
- Responsible for monthly allocation of amenities on bookings, buying in bulk plus managing expenses
- Complete post-trip report to share with the team including traveler feedback & in-country happenings
- Stay up to date with the newest luxury trends within Africa including touring, restaurants, and excursions. Keep the company “fresh”.
- Take the initiative to ensure the clients receive the best all-around experience whilst in the country
- Full availability to handle emergency situations outside of “working hours”
- Perform additional tasks as assigned by leadership

**Qualifications**:

- Excellent time management, organizational, customer service, and interpersonal skills
- Self Motivated + Service Driven mentality
- 5+ Prior Years of Luxury Travel experience
- Working knowledge of the tourism landscape in Africa.
- Previous experience with Google Drive (Doc, Sheets, Slides, etc) WETU, and reservation management systems
- Detail-oriented, LOVES the small details

**About Ultimate Jet Vacations**

UJV is on a mission to transform the luxury travel industry. We're innovative, creative, and customer service-obsessed. We consider our clients our friends. We provide all of the tools to succeed: a strong support team whose doors are always open, the best sales training in the industry, and qualified leads (no cold calling or prospecting).

We're passionate about our people having the best environment to thrive & the management team's mission is to ensure every person's success. We're here to serve you, not the other way around.

On the Inc. 5000 list of fastest-growing companies in the USA for 6 years in a row, this is the company you want to work for if you're motivated & looking for an opportunity in the luxury travel sales world where you can create a long-term career & thrive financially.

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