Cross Dock Controller

3 weeks ago

East London, South Africa RCL FOODS Careers Full time

At **RCL FOODS** we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often Our Talent Team is looking for someone who is brilliant at the basics to fill the role of a **Cross Dock Controller **to join our **Vector Logistics Division**. The role will be based in **Mthatha** and report to the **Logistics Manager.**

**RCL FOODS** is looking for an individual with a take-charge attitude, has decision making abilities, has strong compliance and work ethic.

**RCL FOODS** entrusts the responsible to manage and maintain the cross-dock team at the depot, thereby ensuring that productivity and performance are maximized. To oversee and control the Inbound, sortation and outbound processes in order to have efficient flow through the facility and ensure the accurate loading of stock at the correct temperature.

**Duties & Responsibilities**:
**Inbound Control**:
Control the daily receiving process by receiving products in good condition.

Ensure Standard Operating Procedures and Business Processes Training is followed and conducted for all Outbound trucks.

**Outbound Control**:
Control the functions of outbound, ensuring products are dispatched out to customer.

Ensure Standard Operating Procedures and Business Processes Training is followed and conducted for all Outbound trucks.

Ensure that all orders leave the warehouse correctly packed and damage free.

Load the products in the correct sequence, per customer on the correct vehicle so that the vehicles can depart on time.

Ensure all invoicing has been completed accurately and correct where necessary.

Manage and facilitate the process of loading goods onto trucks and ensure all products are sealed for transport to customers.

**Customer Liaison**:
Deal with issues around damaged stock or stock shortages.

Check that details on invoices coincide with those on the orders.

Notify customers should any transport incident have a likely impact on delivery.

Work with the planners at the control tower to schedule customer deliveries according to the time window process and optimization of route adherence.

Verify orders and liaise with customers on point of receiving, making use of the SAP System.

**Stock Control**:
Oversee and control all returns be it due to shorts, overs and or cross picks identified on the routes and ensure that uplifts scheduled and carried out coincide with company protocol and or procedure.

Track inbound/outbound damage trends, establish root causes and take the appropriate corrective action.

Ensure frozen, chilled and ambient stock is kept in the appropriate condition.

Liaise with the respective hub in concluding investigations of stock losses and assist in taking the appropriate course of action in eliminating the cause thereof.

**Warehouse Maintenance Management**:
Monitor daily Absenteeism and or overtime on the BLICK system for all staff assigned to the facility.

Manage and monitor the condition of the warehouse.

**Fleet Control**:
Manage the daily schedule.

Check that a job card has been allocated to work and that the driver has managed to complete the form correctly.

Ensure that drivers complete all forms and or all the checklist every morning and afternoon to establish if there are any concerns and or items of address.

Request complaints and difficulties for the day and take the appropriate action. Manage and facilitate the process of loading goods onto trucks and ensure all products are sealed for transport to customers.

Monitor transport performance against benchmarks by obtaining vehicle exception reports from the tracking department as a means of monitoring drivers’ conduct and vehicle performance.

**Compliance Control**:
Ensure that all drivers have valid driver’s licenses and PDP’s.

Ensure all staff members comply with health and safety requirements.

Investigate and report on all injuries on duty (IOD’s).

Implement safe working procedures.

Verify temperature for the entire warehouse by analyzing the temperature worksheet.

Ensure frozen stock is maintained at above minus 18 and chilled not below minus 1.

Ensure staff understand and comply with the standards set by ISO 22 000 and HACCP.

**Security Control**:
Investigate hijacking incidents to establish whether or not they are genuine cases.

Ensure that all stock leaves the warehouse with proper documentation.

Ensure cameras are focused on risk areas such as entry and exit points and on staff activity/inactivity to ensure staff are appropriately utilized and productive.

Ensure that security staff check staff leaving for tea and lunch breaks.

Ensure all trucks leaving the warehouse are sealed and recorded in a sealed register.

Check the seals on warehouse doors on a daily basis.

**Team Supervision**:
Train staff on the Standard Operating Procedures that serve to guide their approach to work.

Ensure that staff understand the procedures and sign off the r

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