Restaurant Manager
6 months ago
Wine Estate close to Stellenbosch is recruiting for a Restaurant Manager for their very busy onsite restaurant (seating 140-160 pax). The main responsibility of the Restaurant Manager is to ensure that the restaurant operates efficiently and profitably while maintaining their reputation and ethos by coordinating a variety of activities.
**Responsibilities**:
- Coordinate daily Front of the House restaurant operations
- Deliver superior service and maximize guest satisfaction
- Respond efficiently and accurately to guest complaints
- Organize rosters and supervise shifts
- Ensure compliance with sanitation and safety regulations
- Engage with the guests and responding to their needs as required
- Responsible for stock flow and budgeting
- Manage all staff related issues, such as performance management, disciplinary issues, grievances etc with the HR department
- Responsible for staff recruitment, appraisals and productivity
- Training and quality control of staff on new items and ideas
- Come up with innovative ideas to keep the restaurant popular
- Manage a close relationship with the Head Chef and all back of house staff
- Responsible for efficient cash-ups and managing budget with the Finance Department
**Requirements**:
- Grade 12, preferred tertiary qualification in Food Services Management/Hospitality
- 5+ years previous Restaurant Manager experience in a 5* establishment
- Excellent interpersonal and communication skills in English, both written and verbal
- WSET 2 or other wine qualification
- Must be well-presented, guest service focused with the ability to deal with a very distinguished clientele
- Ability to solve problems and find solutions
- Stress tolerance and ability to work under pressure
- Excellent ability to pay attention to detail
- High standards of ethical conduct, i.e. honesty, integrity and sensitivity
- Self-disciplined with excellent planning and organizing skills
- Be alert and innovative
- Must be flexible with working evenings, weekends and holidays
- Good knowledge of food and beverages, including dietaries, bar and wine varietals
- Team management & training abilities.
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