Tech/ Trainer

Our client is looking for a Tech/ Trainer to join their team.

Duties and Responsibilities:

- Conduct on site client training in the areas of Personal Hygiene and Handwashing as and when required and as per SLA for Retail & Food Service Customers
- Conduct back up site inspections for Telesales function
- Building a harmonious and service orientated relationship with clients
- Identify and resolve customer training queries and concerns within 24 hours response time
- Report weekly activities on weekly call reports in line with training planner
- Reporting on activities, submission of daily, weekly and monthly reports, as required for sector(s)
- Weekly submission of customer documentation and training records to sector administrator
- Ensure customer OPS manuals are kept up to date with all completed training
- Manage fuel expenses and planning trips
- Equipment installations
- Maintenance and repairs to equipment
- Troubleshooting, dosing units and dispensing system.
- Ensure preventative maintenance, by servicing, testing and troubleshooting on various equipment.
- Responsible for cleaning and restoration of equipment that was returned from lost accounts
- Prepare, Maintain and repair Equipment that is stock and at Depot Storerooms
- Record keeping and feedback on all call outs and assigned tasks
- Reporting of any infield issues experience
- Maintain toolbox inventory and keep toolbox and neat and tidy condition, submit monthly toolbox inventory sheet
- Weekly washing and cleaning of vehicle
- Monthly vehicle inspection sheet, to be signed off and submitted to the Depot Supervisor
- Manage fuel expenses and planning trips
- Maintaining vehicle maintenance, licensing and adherence to Road traffic legislation
- Personal growth and development by continuous self
- analysis and attending enrichment programs (Time Management, Communication skills, presentation skills, technical skills, product knowledge, market research and knowledge of competitors etc.)
- Implementation and adherence to company policies and procedures
- Reporting on activities, submission of daily, weekly and monthly reports.
- Submission of customer documentation and reports as required
- Updating customer information
- Completion of EOL on installation
Key Skills
- Enthusiastic and Self-driven
- Ability to plan manage time effectively and efficiently
- Communication (Listening, oral, oral presentation, written)
- Work Standards (Setting high goals or standards of performance for self and organization)
- Tolerance for Stress (perform under pressure)
- Energy (maintain a high activity level)
- Technical Trouble Shooting
- Administrative Orientation (personal satisfaction from administrative performance and responsibilities
- Integrity (maintaining social, ethical and organizational norms in job)
- Rapport Building (initial and continuing impact. The ability to meet people easily and to be liked; to get along well with people and to put them at ease; and to quickly build rapport through proactive development of close relationships)
- Resilience (handling disappointment and rejection while maintaining effectiveness)
- Independence (taking action on one’s own rather than the influence of others
- Professional Proficiency, well presented, vibrant, with high emotional drive and energy (level of performance in professional area)
- Demonstrate values of integrity, trust and respect
- Organised, accountable and self-motivated.
- Self-development Orientation (initiates action to improve skills and performance)
- Excellent attention to detail and follow up skills
- Above average problem-solving skills
- Excellent customer Service Skills
- Strong organizational and planning skills
- Job Role: Tech/ Trainer
- Industry: Other
- Salary: Negotiable

**Required Skills**:
5 Years of Experience

**Qualifications**:
3-5 years experience in a Technical Service position in the chemical cleaning industry servicing Food Services, retail, hospitality, janitorial and laundry industry.
Training Experience Beneficial
Knowledge and Experience of technical systems and equipment, in the hospitality, food service, janitorial, laundry and retail industry will be a requirement.
Desire to provide the highest level of customer service, by addressing customer concerns, and identifying needs and wants
Exceptional mechanical / electrical / electronic aptitude.
Ability to learn new technology and repairs and service procedures and specifications
Must be available for call outs over weekends.
Grade 12 (Matric) or NQF equivalent
Accredited Certificate in Electrical and or Mechanical Engineering will be a requirement
Qualification in Hospitality management and or Food technology will be an advantage.
Computer Literate
Valid unendorsed code 08 Drivers License

**Job Types**: Full-time, Permanent

**Experience**:

- Technical Service position in the chemical cleaning: 3 years (required)
License/Certification:

- Knowledge and Experience of technical systems and equipment (required)