Amazon Defense Case Specialist
3 weeks ago
Here at Elevate Brands, we are building the consumer products platform of the future, today. Our vision is to become a top 10 Seller on all major ecommerce marketplaces globally within the next 5 years. We are doing this by doubling our portfolio of category leading private label brands every 2 months and hiring the best people for the job Currently, we're looking for an to join the Amazon Defense team. If you're a driven, self-starter who thrives in a fast paced, highly collaborative environment, come join our team
As our technologically forward, hyper organized and collaborative **Defense Case Specialist**, you will oversee Amazon projects while supporting brand managers and the Defense Case Manager in open tasks. In this role you will learn the core fundamentals of selling on the Amazon platform, with hands-on experience in the complexities that arise within the Seller Central ecosystem as we purchase Amazon businesses and integrate into our operations.
What you'll do as a **Amazon Defense Case Specialist**
- Report to the Defense Case Manager
- Audit the account performance to monitor health and voice of the customer trends to take action on.
- Create tickets within our Airtable system to flag concerns found within your audits.
- Monitor and manage new tickets that appear in our department and those that will be assigned directly to you.
- Troubleshoot issues directly from Administrative (authority) accounts
- Draft and submit formal appeals to Amazon performance team related to deactivated accounts, blocked asins, detail page removals, suppressed inventory, etc,
- Update listings as needed in order to be compliant with Amazon terms of service and preventative actions noted within our appeals. This includes manually updating a listing or bulk updating listings in a feedfile. Review for errors and other alerts.
- Close tickets according to departmental quality and performance expectations.
- Contribute to the improvement of our standard operating procedure documents and team collaboration meetings.
- Contribute to training efforts for new staff/new team members
- Be a point of contact and provide advanced messaging or facetime with individuals within the company collaborate and resolve red flags
- Assist in team individual performance reports and departmental output. Identify defense related trends surfacing across brands.
- Resolving red flags across other selling channels not limited to Amazon
- 2+ years of Amazon Seller Central Administrative experience.
- 2+ years of experience in a ecommerce administration environment
- 2+ years of experience in a Customer Service or Account Management role
- Strong organizational, writing, and analytical skills, with intermediate+ expertise in Excel
- Extremely comfortable with utilizing technology and being in a tech first environment
- Strong communication skills & the ability to collaborate with internal departments
- Expertise in juggling multiple competing priorities at once while identifying the most important tasks to execute on first
- Comfortable in a fast-paced startup environment utilizing zoom video conferencing
- Must be available for meetings and team overlap between 7am and 11 am CST. Meetings will be set up in advance.
These help, but aren't dealbreakers:
- Experience in using Airtable is a big plus
- Previous startup experience
- Comfortable with Slack
- Trainer experience
- Management experience
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