Service Operations Trainee
6 days ago
**Service Operations Trainee**
This is a twelve (12) months training programme to gain experience as a Service Operations Professional:
**What are the responsibilities for the role? (What does the programme involve?)**
**Under Supervision**:
- You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others.
- You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.
- You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
- You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
- You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery.
- You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.
- You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
- You will perform any other duties that may reasonably be expected from a Customer Service Engineer.
- This role provides support mainly for the Cape Town/ Port Elizabeth region however you may be required to support other regions.
**Through exposure and training on**:
- Customer Service in the engineering environment
- Management Decision-Making
- Data repositories
- Medical Equipment Maintenance
- Quality and EHS requirements
- Internal tools, equipment and processes improvements
**Including development and training on**:
- Interpersonal & communication skills
- Organizational & management skills
- Business Learning
**Who do I need to qualify?**
- Diploma in Electronics/ Mechatronics/ Electrical Engineering/Clinical Engineering.
- You must be able to work overtime during week and weekends as well as on public holidays.
- High performer
- Analytical thinker
- Strong verbal communication skills
- Own vehicle advantageous
**Organization**: Siemens Healthineers
**Company**: Siemens Healthcare Proprietary Limited
**Experience Level**: Recent College Graduate
**Full / Part time**: Full-time
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