Cic Manager: Customer Accounts

6 months ago

Johannesburg, South Africa Blue Label Telecoms Full time

**ABOUT THE COMPANY**

At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point of sale network of approximately 150 000 devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector.

**JOB PURPOSE**

Supports financial decision-making information by collecting, processing, analyzing, investigating, and reporting financial data.

**RESPONSIBILITIES**

**Customer Management**
- Design and implement processes that create a customer centric environment Compile and analyse CRM statistics to gain insight
- Analyse statistics to determine new controls and processes that may be required for efficiency and effectiveness
- Reporting and support provided to increase credit / sales where applicable

**Functional Delivery**

Loadings management
- Investigations on all unallocated receipts on a daily basis
- Active management of stats and monitoring of SLA’s
- Daily clearing of all queries relating to unknown deposits and other
- Investigate and correct incorrect banking by calling merchants
- Checking of daily audit reports to ensure correctness of transactions

Credit
- Send Customers Invoices and Statements on request
- Unsuspending of accounts that has been paid
- Deal with customer queries in terms of their accounts
- Loading of temporary overdrafts if the customer has insufficient funds
- Preparing and calculation of credit limit increases on customer accounts for approval
- Functions to be performed in line with company credit policy
- Ability to reconcile accounts and communicate findings to customers
- Provide reporting and assistance to CIC Manager to increase credit where applicable
- Checking of daily audit reports to ensure correctness of transactions
- Active management of stats and monitoring of SLA’s

General finance and debtors management
- Configure devices to enable customers to trade effectively
- Activate the correct products for client on the various systems
- Accurate logging of all requests for installation
- Ensure that the correct billing options and terms have been configured on the account
- Action swop outs of devices and the configuration of additional machines for customers
- Ensure contracts are captured within the specified deadlines
- Ensure group closures are actioned correctly
- Checking of daily audit reports to ensure correctness of transactions
- Active management of stats and monitoring of SLA’s

**Financial Controls**
- Continuous improvement through standardization of manual processes. Monitoring and measurement of work output against credit policy
- Identify risks in processes and controls and mitigate these risks through various mediums
- Ensure adherence to processes and controls put in place by management Responsible to implement controls and processes.

**Work collaboratively**
- Build a culture of respect and understanding across the organisation
- Recognise outcomes which resulted from effective collaboration between teams, build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

**Self-Management**
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Plan and prioritise, demonstrating abilities to manage competing demands Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

**Leadership**
- Through effective inspirational leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders
- Role model behavior and motivate team members in line with the core values Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management
- Provide support and guidance on career path planning, on-the-job training, coaching, and mentoring to direct reports
- Develop, promote, and direct the implementation of equal opportunities policies in all aspects of the company’s work
- Communicate and maintain trust relationships with shareholders, business partners and authorities

**BEHAVIOURAL COMPETENCIES**
- Ensures Accountability
- Tech Savvy
- Manages Complexity
- Plans and Aligns
- Communicates Effectively
- Business Insight
- Decision Quality
- Financial Acumen
- Collaborates
- Situational Adaptability
- Develops Talent

**EDUCATION**
- Matric
- Bachelor of Commerce in Accounting or Finance Dipl

  • Customer Service Consultant

    7 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71887 **Job Type** - Temp Contract **Job Title** - Customer Service Consultant - Cic **Computer Skills** - Ms Office **Industry** - Consumer Products - FMCG **City** - Johannesburg **Province** - Gauteng - We're on the lookoit for a Customer Service Consultant in JHB CBD- As a Customer Service Consultant, you will be responsible for: -...

  • CRM & Planning Assistant

    7 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71705 **Job Type** - Permanent **Job Title** - CRM & Planning Assistant **Computer Skills** - MS Excel,MS Outlook,MS PowerPoint **Industry** - Consumer Electronics **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng **Key responsibilities for this position include, but are not limited to**: - Contact center...

  • Customer Service Consultant

    7 days ago

    Johannesburg, South Africa Smollan Full time

    DESCRIPTION We’re on the lookout for an experienced a Customer Service Consultant to deal with customer queries and complaints, record all data relating to the queries and ensure effective feedback to the customer from the respective client and stakeholders. **As a Customer Service Consultant you will be responsible for**: - Customer handling - Provide...

  • Customer Relations Lead

    7 months ago

    Johannesburg, South Africa Smollan Full time

    We're on the lookout for a Customer Relations Lead to be based in JHB NORTH As a Customer Relations Lead, you will be responsible for: - Administration - Leadership and Team Management - Client/Customer Satisfaction - 4-5 years’ experience within a Call Centre environment and with first line management - Diploma or Degree/NQF level 6 or 7 - Computer...

  • Customer Relations Lead

    7 months ago

    Johannesburg, South Africa Smollan Full time

    We're on the lookout for an experience **Customer Relations Lead** for our Call Centre Business Unit to be based in **JHB North**. **As a Customer Relations Lead, you will be responsible for**: - Administration - Leadership and Team Management - Client/Customer Satisfaction - 4-5 years’ experience within a Call Centre environment and with first line...

  • Customer Service Consultant

    7 months ago

    Johannesburg, South Africa Smollan Full time

    We're on the lookout for a Customer Service Consultant based in JHB North As a Customer Servcie Consultant, you will be responsible for: - Stakeholder Engagement - Administration and Systems Management - Client service - 1-2 years’ experience in a Call Centre/customer service/ administration role - Grade 12/NQF level 4 - Tertiary qualification added...

  • Customer Service Consultant

    7 months ago

    Johannesburg, South Africa Smollan Full time

    We're on the lookout for a Customer Service Consultant based in JHB CBD As a Customer Servcie Consultant, you will be responsible for: - Stakeholder Engagement - Administration and Systems Management - Client service - 1-2 years’ experience in a Call Centre/customer service/ administration role - Grade 12/NQF level 4 - Tertiary qualification added...

  • Customer Service Consultant

    7 months ago

    Johannesburg, South Africa Smollan Full time

    We're on the lookout for a **Customer Service Consultant** in JHB. **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience - Grade 12/NQF level 4 - Customer service skills - Conflict resolution skills - Brand...

  • Customer Service Consultant

    7 months ago

    Johannesburg, South Africa Smollan Full time

    We're on the lookout for a **Customer Service Consultant** based in **JHB CBD** **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience/Administrative experience - Grade 12/NQF level 4 - Customer service skills -...

  • Customer Service Consultant

    7 months ago

    Johannesburg, South Africa Smollan Full time

    We're on the lookout for a **Customer Service Consultant** to be based in **JHB NORTH** **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience/Administrative experience - Grade 12 - Customer service skills - Conflict...

  • Customer Service Consultant

    7 months ago

    Johannesburg, South Africa Smollan Full time

    We're on the lookout for an experienced **Customer Service Consultant** based in **Gauteng-** **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience/Administrative experience - Grade 12/NQF level 4 - Customer service...

  • Customer Service Consultant

    7 months ago

    Johannesburg, South Africa Smollan Full time

    We're on the lookoit for a **Customer Service Consultant** in **JHB CBD** **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience - Grade 12/NQF level 4 - Customer service skills - Conflict resolution skills - Brand...

  • Customer Service Consultant

    7 months ago

    Johannesburg, South Africa Smollan Full time

    We're on the lookout for a Customer Service Consultant to ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate service centre in **JHB North**. As a Customer Service Consultant, you will be responsible for: - Customer...

  • Customer Service Consultant

    7 months ago

    Johannesburg, South Africa Smollan Full time

    We're on the lookout for a **Call Centre Agent** based in **JHB CBD**. **As a Call Centre Agent, you will be responsible for**: - Effective administration - Customer handling - Effective teamwork and self-management - Client service - Call centre experience preferable/ Customer service experience/Administrative experience or high learning potential -...

  • Flying Technician

    7 months ago

    Johannesburg, South Africa Abantu Staffing Solutions Full time

    **REQUIREMENTS** - B.Sc. Electronics or equivalent 3-year tertiary qualification from a recognised tertiary institution - Minimum of 3 years post-graduate experience related to mechanical and electrical fault finding and development of technical solutions - Previous experience in dealing with automotive product support issues of a technical nature -...

  • Customer Account Manager

    2 days ago

    Johannesburg, South Africa EBSCO Information Services Full time

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....

  • Customer Success Account Manager

    1 week ago

    Johannesburg, South Africa Microsoft Full time

    Public Sector CSAM **Responsibilities**: Customer Relationship Management - Creates strategic relationships with key customer stakeholders (e.g., Line-of-Business leaders, Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO]), partners, and technical professionals through a team of more junior Customer Success...

  • Account Manager, Customer Connect

    7 months ago

    Johannesburg, South Africa London Stock Exchange Full time

    **Role Purpose** This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will...

  • Customer Success Account Management

    9 months ago

    Johannesburg, South Africa Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Account Manager, Customer Connect

    7 months ago

    Johannesburg, South Africa LSEG (London Stock Exchange Group) Full time

    Role Purpose This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be...