Customer Care/telemarketing

3 weeks ago


Cape Town, South Africa Chelsy International Full time

**Job Description**:
Main purpose

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

Key responsibilities:

- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
- Identify and understand customer needs in order to provide a consistently high quality service
- Effectively promote the client’s products and enhance customer experience and loyalty
- Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
- Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
- Ensure action is taken to increase customer retention, loyalty and build a credible reputation
- Operate customer related information systems to the required standard maintaining accurate and secure records

**Requirements**:

- Understand and adhere to the company and department standards, policies and procedures
- Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
- Customer service
- Pro-active problem solving and decision-making skills
- Goal orientated
- High stress tolerance
- Team work
- Adapt to change quickly, in a fast-paced environment

Experience, knowledge, skills and attributes required:

- Minimum 12 months experience in customer service role (Contact center)


  • Telemarketing Agent

    4 weeks ago


    Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Telemarketing Agent.Requirements:Minimum of 2500 keystrokes per minute.Recent 12-month Outbound Telesales Experience. KPAs:Deliver professional, compliant and high-quality customer service to all key customers and stakeholder groups.Process applications effectively and efficiently.Enable a strict compliance to...


  • Cape Town, South Africa Western Cape Government Full time

    **Job Purpose**: The Department of Social Development, Western Cape Government has an opportunity for a competent individual to provide customer care support. The successful incumbent must be willing to work under pressure and meet deadlines, have a positive attitude and be responsible. This post is based in Cape Town, CBD. **Minimum Requirements**: Senior...


  • Cape Town, South Africa TFG Financial Services Full time

    Position Description:Assistant Operations Manager: TelemarketingA challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of supervisors in a fast paced and dynamic working environment. This individual should be dynamic, pro-active, and display exceptional...


  • Cape Town, South Africa RIB Software Full time

    **JOB PURPOSE**: The Customer Care Consultant will demonstrate excellent customer support as the primary point of contact for customers seeking assistance with the software. As part of a wider, global team they will demonstrate professionalism by using a patient, customer-centered approach to build trust, meet needs and deliver solutions in the Customer Care...

  • Customer Care

    4 weeks ago


    Cape Town, South Africa Educor Full time

    **Customer Care / Student Success Coordinator (JB2583)**: Cape Town, Western Cape - Customer Service **Customer Care/Student Success Coordinator (JB2583)** **Cape Town** **Market Related** The Student Success Coordinator specializes in customer service and care. **Educational Requirements**: Grade 12 At least 2 years customer service/contact centre or...


  • Cape Town, South Africa E2E Staffing (PTY) LTD Full time

    We are assisting our client with the Recruitment of this exciting position based in the Western Cape **Department **:Sales / Customer Care **Reports To**: Consultant Manager and GM Sales and Customer Care **Personal Strengths Required**: Presentable, good communication skills, ability to solve problems. **Main Purpose**: - Conducting Sales Presentation...


  • Cape Town, South Africa Native Brands Full time

    **JOB PURPOSE** Act as a liaison between the Company and customers, provide product/service information, administrate, and follow through on all orders and resolve any emerging problems that clients/ customers might face with accuracy and efficiency. **QUALIFICATIONS AND EXPERIENCE** - Grade 12 - Relevant computer software (Syspro, Advance Microsoft Word,...


  • Cape Town, South Africa CallForce Full time

    Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to...


  • Cape Town, South Africa E2E Staffing (PTY) LTD Full time

    We are assisting our client with the Recruitment of this exciting position based in the Western Cape  Department : Sales / Customer CareReports To : Consultant Manager and GM Sales and Customer CarePersonal Strengths Required: Presentable, good communication skills, ability to solve problems.Main Purpose:Conducting Sales Presentation in line with clients...

  • Customer Care

    4 weeks ago


    Cape Town, South Africa Kontak Recruitment SA Full time

    Cape Town, Western Cape - Customer Service **Customer Care/Student Success Coordinator (JB2583)** **Cape Town** **Market Related** The Student Success Coordinator specializes in customer service and care. **Educational Requirements**: Grade 12 At least 2 years customer service/contact centre or education related positions MS Office proficient - MS Word,...


  • Cape Town, South Africa CallForce Direct Full time

    IDEAL CANDIDATE PROFILE Telemarketer responsibilities include - Cold calling people using a given phone directory to sell products promote services - Using scripts to provide information about product’s features, prices etc. and present their benefits Job brief We are looking for enthusiastic and easy to understand telemarketers to generate sales...


  • Cape Town, South Africa CallForce Direct Full time

    IDEAL CANDIDATE PROFILE Telemarketer responsibilities include - Cold calling people using a given phone directory to sell products promote services - Using scripts to provide information about product’s features, prices etc. and present their benefits Job brief We are looking for enthusiastic and easy to understand telemarketers to generate sales...

  • Customer Care Officer

    2 weeks ago


    Cape Town, South Africa Recruitment Full time

    Customer Care Officer (JB4357)Century CityMarket RelatedTo ensure customer retention by assisting on social media, cancellations and transfers. Primary function is to ensure customer retention by assisting with Social Media queries and complaints, cancellation requests and the salvaging thereof, and transferring student’s courses to another course of their...


  • Cape Town, South Africa Wikideals Full time

    Century City-based popular voucher company seeks a junior customer care/office assistant. **Requirements**: Matric IT literate in all Microsoft packages Good numerical and keyboard skills Professional phone manner Good communication and organisational skills Friendly, confident, well presented and customer focused Punctual and reliable Ability to...


  • Cape Town, South Africa Kuehne+Nagel Full time

    Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. - ** Your Role **:To provide front-line customer support and ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external...


  • Cape Town, South Africa Kuehne+Nagel Full time

    Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. - ** Your Role **:To provide front-line customer support and ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external...


  • Cape Town, South Africa Kuehne+Nagel Full time

    Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. - ** Your Role **:To provide front-line customer support and ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external...

  • Customer Care Advisor

    4 weeks ago


    Cape Town, South Africa Wonderlabz Full time

    **The Role** LiveScore Group are working to scale up LiveScore Bet's Dutch Speaking Customer Care department for their growing sportsbook, LiveScore Bet. As a Customer Care Advisor, you will be part of a dedicated team based in our Cape Town office. We are looking for talented individuals who are enthusiastic and have a keen interest in Responsible...


  • City of Cape Town, South Africa Ello Technology (Pty) Ltd Full time

    1. Role Overview As a Customer Care Account Manager, you play a pivotal role in ensuring the satisfaction and success of our valued clients. Your primary responsibility is to serve as the main point of contact for assigned accounts, building strong relationships and delivering exceptional customer service. You will work closely with various internal teams...

  • Care Coordinator

    4 weeks ago


    Cape Town, South Africa Palesa Mbali Group Full time

    Position PurposeDeliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups,Personalised clinical servicing through the Omni channel experience focusing on the overall care quality of interaction betweenour customers and the brand. Providing holistic care that is personalised and accessible, managing the care...