Sea Logistics Customer Care Specialist
2 weeks ago
Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints.
- ** Your Role **:To provide front-line customer support and ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owners of house accounts (personally own an account portfolio).
- ** Your Responsibilities**:
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction
- Arrange export shipments and Import shipments - Logistics as well as Required documentation
- Deal with Customs, Truckers,, Carriers etc to ensure smooth operations
- Work on FSL and take ownership of GP
- To support customer on-boarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
**Your Skills and Experiences**:
- At least 3 years of experience in Sea Logistics
- In depth knowledge of Pharma operations and Perishable good
- Collaborative mind-set - sense of urgency and proactive communication
- Excellent Customer Service Skills
- Fluency in English
- Ability to adapt to new environment
- Ability to work with demanding deadlines
- Ability to work independently as well as part of a team
- Degree in economics and logistics related preferred
**Good Reasons to Join **:We offer an employee friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.**About Kuehne+Nagel***
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Mohamed Garba
030 4036371405
- Next steps to joining our teamStep 1
- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer
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