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Hotel Security Manager

5 months ago

Bantry Bay, South Africa HotelJobs.co.za Full time

Large Hotel in Cape Town is looking for a Security Manager. As a Security Manager, you are responsible to protect and ensure the safety of all hotel guests, employees, their belongings and all hotel assets. Also ensuring that the hotel property is adequately secured at all times.
- Developing and implementing security policies, protocols and procedures.
- Conduct regular walk-abouts throughout the hotel to ensure the safety and security of guest, staff, visitors and contractors at all times.
- Record all deviations from the safety standards.
- Manage the Fire and Safety Committees including quarterly meetings and follow-ups.
- Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
- Manage the First Aid Program including training and replenishment of the first aid boxes.
- Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
- Ensure that proper key controls are followed.
- Program and control all access control tags.
- Plan and coordinate security operations for specific events.
- Monitor the parking lot contracts, payments, cash ups and report on them daily.
- Control all Lost and Found items that are handed in as well as collection of the items.
- Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
- Ensure all staff are searched upon entering and exiting the building as well as random locker room searches.
- Track all departmental safety records, medically treated and non-treated injuries and Worker's Compensation cases.
- Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Conduct monthly checks for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
- Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
- Ensure security staff have assign duties to ensure that the hotel is covered.
- Ensure security staff tap in at control points when completing their patrols.
- Supervision of all Security Personnel and giving clear direction on all security related aspects.
- Be available for genuine emergencies within the property.

**Requirements**:

- Minimum 5 years’ experience working in a similar role.
- Advanced computer skills.
- Proficient in CCTV, Fire and Safety Systems.
- Commitment to delivering a high level of customer service.
- Excellent communication skills both written and spoken.