Technical Support Coordinator
2 weeks ago
The **Coffee Importers and Roasters Organisation (CIRO)** is a true coffee emporium. As the preferred one-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why **CIRO** is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.
An exciting opportunity exists within our team for a Technical Support Coordinator - Night shift within our Bryanston team.
**Line Manager**: National Customer Service Manager
**Job Specification**:
**KEY PERFORMANCE AREAS**:
Fielding Customer Calls
- Assist Customers (internal or external) in a professional friendly and effective manner
- Resolve Customer calls telephonically, using Technical skills, experience and Q Cards
- Opening job cards in SAP, ensuring all info such as address, tel. numbers, contact person, equipment type, and proper description of fault is recorded
- Responsible to follow up on open job cards (updates, returns etc.)
- Capture relevant and accurate information on the job card which will assist the service technician when preparing for his call.
Managing Field Service Calls
- Tracking Technician progress throughout the day by monitoring incoming completed calls
- Monitor incoming calls throughout the day and route to available technicians where possible
- Rerouting Technicians and/or calls in order to ensure all calls will be completed without “over utilizing” a technician
- Monitor incoming calls to ensure technician comments are accurate and complete.
- Reroute all updates/Returns for the following day
- Inform Customers when we cannot meet our deadlines or attend to their calls timeously
- Coordinate Installations and Upliftments with sales department
Spares
- Liaise with stores to ensure outstanding job cards due to spares waiting get resolved and escalate to management
**QUALIFICATIONS AND EXPERIENCE**:
- 3 years’ experience in a technical administration and customer focused role
- Technical Repair experience will be advantageous
- Field Service Experience will be advantageous
- Minimum grade 12
- Equipment Specific & coffee course will be advantageous
**KNOWLEDGE REQUIRED**:
- Exposure to ERP systems
**COMPETENCIES**:
- Meeting Deadlines
- Attention to detail
- Planning & Organising
- Keeping Commitments
- Documenting Facts
- Building Relationships
- Staying Composed
- Working together
-
Technical Service Coordinator
8 hours ago
Johannesburg, Gauteng, South Africa Happy Elephant Full timeAbout the Role:We are seeking a Technical Service Coordinator to join our team at Happy Elephant. In this role, you will be responsible for coordinating technical support services to our customers.Responsibilities:Coordinate technical support activities, including incident management and issue resolution.Develop and maintain relationships with internal teams...
-
Technical Service Delivery Manager
1 week ago
Johannesburg, South Africa Spinnaker Support Full timeSpinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...
-
IT Technical Support
6 days ago
Johannesburg, South Africa eSoft Development And Technologies Full timeIT Technical Support IT Technical Support One of our clients wants to grow their team and we are looking for an Avaya Engineer. As an Avaya Engineer, you'll be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices...
-
IT Infrastructure Technical Coordinator
1 week ago
Johannesburg, South Africa Boardroom Appointments Full time**12 Month Contract (On-site)** The IT Infrastructure Technical Coordinator is responsible for overseeing the planning, coordination, configuration, installation, and management of all network-related services within the organization. This includes LAN, WAN, Wireless, Satellite, Telephony, and related client services. The role involves implementing and...
-
IT Infrastructure Technical Coordinator
1 week ago
Johannesburg, South Africa Oneway Connect Full time**12 Month Contract (On-site)** The IT Infrastructure Technical Coordinator is responsible for overseeing the planning, coordination, configuration, installation, and management of all network-related services within the organization. This includes LAN, WAN, Wireless, Satellite, Telephony, and related client services. The role involves implementing and...
-
IT Technical Support Specialist
1 week ago
Johannesburg, South Africa Kontak Recruitment SA Full timeEdenvale, Johannesburg - Information Technology **IT Technical Support Specialist (On-Site) (JB3233)** **Edenvale, Johannesburg** R25 000 per month **Duration**: Permanent **Overview** - We are currently assisting our client, a prominent player in the ICT solutions field, in their search for a highly skilled and dedicated IT Technical Support Specialist...
-
Junior Technical Support
3 weeks ago
Johannesburg, South Africa NETWORK IT BRUMA Full time**Job & Company Description**: My client is a leading, multinational financial services provider. This Support Technician role offers a career-launching opportunity to work with experienced and competent professionals to provide first-line support to internal clients on general IT issues and be a coordinator / facilitator on new and existing client...
-
Technical Operations Coordinator
8 hours ago
Johannesburg, Gauteng, South Africa Marvel Placement Consultants Full timeJob DescriptionWe are looking for a highly skilled Technical Operations Coordinator to join our IT team.The ideal candidate will have experience in network administration, system maintenance, and troubleshooting.Key ResponsibilitiesProvide technical support to end-users, troubleshoot hardware and software issues, and maintain system performance.Collaborate...
-
Technical Coordinator
1 week ago
Johannesburg, South Africa Fidelity Services Group Full time**Vacancy**:Technical Coordinator** **Region**: Gauteng **Reporting to**: Regional Branch Manager **Overall Purpose of the Job**: To co-ordinate all technical service / small installation work from an administrative perspective to facilitate accurate and efficient service delivery and accurate administrative processing to invoicing. Revised and accurate...
-
Technical Systems Coordinator
5 days ago
Johannesburg, Gauteng, South Africa Eqplus Technologies (Pty) Ltd Full timeJob Details:Technical Systems CoordinatorWe are seeking a skilled Technical Systems Coordinator to join our team at Eqplus Technologies (Pty) Ltd.In this role, you will be responsible for coordinating technical activities and ensuring that business requirements are translated into detailed systems requirements.You will need to leverage business analysis and...
-
Technical Support Engineer
11 hours ago
Johannesburg, Gauteng, South Africa Dahua Technology South Africa Full timeDahua Technology South Africa is seeking a highly skilled technical support engineer with extensive knowledge in the security surveillance and access control industry to join our team in Johannesburg.If you have a dynamic ability to be customer orientated, work independently while also maintaining your ability to work in a team setting, then we want you to...
-
Support Coordinator Johannesburg
23 hours ago
Johannesburg, Gauteng, South Africa People Dimension Full timeSupport Desk CoordinatorOne of SA's leading IT support companies is looking for an experienced Support Desk Coordinator with at least 6 years' experience to handle client requests and organize the technicians in Rivonia, Johannesburg.Duties & ResponsibilitiesThe purpose of the position:Receiving calls from clients, obtaining information on the problem,...
-
CCTV Technical Support Expert
8 hours ago
Johannesburg, Gauteng, South Africa Dahua Technology South Africa Full timeDahua Technology South Africa is looking for a skilled technical support engineer to join its team.The ideal candidate will have extensive knowledge of the security surveillance and access control industry, as well as a proven track record of providing exceptional customer service.Responsibilities:Introduce new product features to channel customers and...
-
Junior Technical Support
3 weeks ago
Johannesburg North, South Africa Network Recruitment (South Africa) Full timeMy client is a leading, multinational financial services provider. This Support Technician role offers a career-launching opportunity to work with experienced and competent professionals to provide first-line support to internal clients on general IT issues and be a coordinator / facilitator on new and existing client solutions. It involves support and...
-
Technical Support
2 weeks ago
Johannesburg, South Africa She Recruits Full timeDo you have a combined ability of sound technical knowledge and a passion to work with clients? Our Alternative Energy providing company is looking for a technical support agent to join the dynamic. The individual in this role will provide first line of product solutions/support for customer enquiries relating to Technical equipment. Qualifications Grade 12...
-
Office Administrator with Technical Support
2 weeks ago
Johannesburg, South Africa Samsung Customer Care Center Full timeDuties & Responsibilities Supports field teams with technical support Monitoring all technical requests received Acknowledge of technical request from customer or Supporting structures Troubleshoot technical issues Diagnose and assist with technical issue Resolve technical issue or refer to service delivery agent and service coordinator for further...
-
Technical Site Coordinator
4 days ago
Johannesburg, Gauteng, South Africa Africa Solar Industry Association Full timeAre you a detail-oriented and organized individual with a passion for renewable energy? We are seeking a highly skilled Technical Site Coordinator to join our team in Johannesburg, South Africa. As a key member of our team, you will be responsible for coordinating logistics, managing site activities, and ensuring the smooth execution of solar...
-
Automotive Technical Support Specialist
8 hours ago
Johannesburg, Gauteng, South Africa Mototeam (Pty) Ltd Full timeJob DescriptionMototeam (Pty) Ltd is seeking a skilled Automotive Technical Support Administrator to join our team. The ideal candidate will have a strong background in automotive technical support, with experience in diagnosing and evaluating faults for OEM and dealer vehicles.The successful candidate will be responsible for performing warranty repairs for...
-
Technical Support
1 week ago
Johannesburg, South Africa Stryker Corporation Full time**Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Technical Support Group Representative
1 week ago
Johannesburg, South Africa Weir Group Full timeTechnical Support Group Representative Weir ESCO Johannesburg Hybrid As a TSG Representative you'll be the person our customers from across Africa turn to for technical problem solving. You'll leverage your in-depth knowledge of our products, fabrication methods and on-site support experience to help ESCO's customers with their toughest technical...