CCTV Technical Support Expert

3 days ago


Johannesburg, Gauteng, South Africa Dahua Technology South Africa Full time

Dahua Technology South Africa is looking for a skilled technical support engineer to join its team.

The ideal candidate will have extensive knowledge of the security surveillance and access control industry, as well as a proven track record of providing exceptional customer service.

Responsibilities:
  • Introduce new product features to channel customers and assist them in selecting and configuring products.
  • Maintain knowledge of technology innovations and trends.
  • Understand and consolidate customer demand for products, provide feedback to the product department for improvement.
  • Coordinate resources, provide technical support.
  • Identify, investigate, and resolve user problems with software and hardware.

You will also be responsible for collaborating with other staff members to research and resolve problems, as well as providing technical support to customers via various communication channels.

  • Degree in network, communications, computer science or related fields
  • Customer service orientation
  • Technical knowledge in CCTV and network fields
  • Ability to explain technical issues to technical and non-technical employees and customers

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