Receptionist - Luxury Wine Estate - Franschhoek

6 months ago


Franschhoek, South Africa HotelJobs.co.za Full time

Kendrick Recruitment are seeking a Receptionist for the Front of House for a luxury wine estate in the Franschhoek, Western Cape. This role is ensuring that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors.

While the receptionist maintains high level of professionalism in dealing with guests, he or she is very courteous and friendly in order to make guests feel relaxed and at home in the hotel.

As the first person whom guests come in contact with, the role of the receptionist is to give clients a remarkable first impression about the hotel, and welcomes them warmly with a broad smile as they make their reservations.

Hotel receptionists have to be smartly and neatly dressed always, and should be in the know of all activities going on in the hotel and the area.

Therefore, they must have their ears on the ground at all times to know what is happening to be able to keep records and answer questions related to activities at the hotel.

They are responsible for diligently recording all reservations and bookings made by guests and presenting them to the manager for record keeping and account balancing to know the level of business development in the hotel.

**Requirements**:

- Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
- Inform guests of the services and accommodation rates( for walk in guests) in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
- Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
- Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

**Requirements**:

- Proven work experience as a Restaurant/hotel receptionist of front desk or similar role.
- Proven customer service experience
- Exhibit excellent knowledge of customer service.
- Good interpersonal skills.
- Ability to multi-task.

Personal Traits:

- Being reliable and trustworthy
- Communicate well
- Always ready to help and assist
- Be very organised and methodical
- Ready for a new challenge in life and a long term involvement in his/her future job

Good Luck



  • Franschhoek, South Africa HotelJobs.co.za Full time

    Kendrick Recruitmentl is now seeking a strong personable Receptionist for a luxury Wine Estate situated in Franschhoek in the Western Cape in South Africa. This property boasts 22-bedroom hotel and vineyard. This role represents the hotel as the first point of contact in a hospitality environment. This person must project a positive image for guests and to...


  • Franschhoek, South Africa HotelJobs.co.za Full time

    Kendrick Recruitmentl is now seeking a strong personable Receptionist for a luxury Wine Estate situated in Franschhoek in the Western Cape in South Africa. This property boasts 22-bedroom hotel and vineyard. This role represents the hotel as the first point of contact in a hospitality environment. This person must project a positive image for guests and to...


  • Franschhoek, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is seeking an enthusiastic and skilled Barman to join a prestigious luxury wine estate in the heart of Franschhoek. If you have a passion for fine wines and exceptional service, this is an exciting opportunity to be part of a renowned establishment. **Position Overview**: As a Barman, you will be responsible for providing an exceptional...


  • Franschhoek, South Africa HotelJobs.co.za Full time

    **BARMAN NEEDED FOR LUXURY ESTATE IN FRANSCHHOEK!** Are you passionate about mixology and creating unforgettable guest experiences? Kendrick Recruitment is searching for a talented **Barman** to join the team at a stunning luxury estate in **Franschhoek**! If you’re ready to shake things up in one of South Africa’s most beautiful destinations, we want...


  • Franschhoek, South Africa Franschhoek Wine Tram Full time

    Are you passionate about wine and enthusiastic about creating memorable experiences for visitors? The Franschhoek Wine Tram, a leading tourism company in the stunning Franschhoek region, is looking for dynamic, service-oriented individuals to join our team as Wine Tour Hosts. Key Responsibilities: - **Provide Exceptional Visitor Care**: Ensure each guest...


  • Franschhoek, South Africa HotelJobs.co.za Full time

    **Kendrick Recruitment is Currently Seeking a Duty Manager for a Luxury Wine Estate in Franschhoek!** Are you ready to lead at one of most prestigious wine estates? We’re searching for an experienced and dynamic Duty Manager to oversee day-to-day operations and ensure our guests enjoy a 5-star experience from arrival to departure. If you thrive in a...

  • Wine Studio Manager

    2 months ago


    Franschhoek, South Africa HotelJobs.co.za Full time

    Are you a wine connoisseur with a flair for exceptional hospitality? Kendrick Recruitment is seeking a Wine Studio Manager for a prestigious wine estate and luxury hotel in Franschhoek, Western Cape. As a pivotal team member, you'll oversee the wine studio, creating unforgettable experiences that showcase our exquisite wines and elevate our guests'...

  • Wine Studio Manager

    2 months ago


    Franschhoek, South Africa HotelJobs.co.za Full time

    Are you a wine connoisseur with a flair for exceptional hospitality? Kendrick Recruitment is seeking a Wine Studio Manager for a prestigious wine estate and luxury hotel in Franschhoek, Western Cape. As a pivotal team member, you'll oversee the wine studio, creating unforgettable experiences that showcase our exquisite wines and elevate our guests'...

  • Wine Studio Manager

    2 months ago


    Franschhoek, South Africa HotelJobs.co.za Full time

    Are you a wine connoisseur with a flair for exceptional hospitality? Kendrick Recruitment is now seeking a Wine Studio Manager for a prestigious wine estate and luxury hotel in Franschhoek, Western Cape. As a pivotal member of our team, you'll oversee the wine studio, creating unforgettable experiences that showcase our exquisite wines and elevate our...

  • Housekeeping Manager

    4 weeks ago


    Franschhoek, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is excited to offer an outstanding career opportunity for a meticulous and dynamic Housekeeping Supervisor. If you have a passion for luxury hospitality, a keen eye for detail, and a knack for leading a team to excellence, this is your chance to join a prestigious wine estate in the heart of Franschhoek. **Position**: Housekeeping...


  • Franschhoek, South Africa HotelJobs.co.za Full time

    **Kendrick Recruitment is currently seeking a Barman for a Luxury Estate in Franschhoek.** Are you an enthusiastic and skilled bartender with a passion for crafting exceptional drinks and creating a vibrant atmosphere? Join our prestigious luxury hotel in Franschhoek as a Barman and bring your expertise to our stylish bar. **Key Responsibilities**: -...

  • Hosting in Wine

    5 months ago


    Franschhoek, South Africa Franschhoek Wine Tram Full time

    Are you driven by a deep passion for the world of wine, and do you have a strong desire to craft unforgettable experiences for visitors? The Franschhoek Wine Tram, a prominent tourism company nestled in the captivating Franschhoek region, is actively seeking dynamic and service-oriented individuals to fill the role of Wine Tour Hosts and contribute toward...

  • Hosting in Wine

    5 months ago


    Franschhoek, South Africa Franschhoek Wine Tram Full time

    Are you driven by a deep passion for the world of wine, and do you have a strong desire to craft unforgettable experiences for visitors? The Franschhoek Wine Tram, a prominent tourism company nestled in the captivating Franschhoek region, is actively seeking dynamic and service-oriented individuals to fill the role of Wine Tour Hosts and contribute toward...

  • Wine Tour Hosting

    6 months ago


    Franschhoek, South Africa Franschhoek Wine Tram Full time

    Are you passionate about the world of wine and eager to create memorable experiences for visitors? The Franschhoek Wine Tram, a leading tourism company located in the enchanting Franschhoek region, is seeking dynamic and service-oriented Wine Tour Hosts to join our team. **Key Responsibilities**: - Provide exceptional care and service to visitors, ensuring...


  • Franschhoek, South Africa HotelJobs.co.za Full time

    An esteemed Luxury Hotel and Wine Estate situated in the captivating Franschhoek valley is currently seeking a skilled and versatile Handyman to join their dedicated team. About the Property: This renowned establishment is celebrated for its stunning location, exceptional wines, and unparalleled hospitality. The team is committed to delivering memorable...

  • Hospitality Manager

    5 months ago


    Franschhoek, South Africa Franschhoek Wine Tram Full time

    The Franschhoek Wine Tram is one of the most well-known businesses in the South African tourism sector. Franschhoek Wine Tram is a hop-on hop-off tour that offers passengers a unique and leisurely way to experience the Franschhoek Valley. The tour takes passengers through rolling vineyards in a magnificent double-deck railway tram and an open-air tram bus,...

  • Safety Manager

    3 weeks ago


    Franschhoek, South Africa Franschhoek Wine Tram Full time

    **Company Description** Franschhoek Wine Tram is a popular hop-on hop-off tour in Franschhoek that offers passengers a unique and leisurely way to experience the Franschhoek Valley. Passengers journey through rolling vineyards on a double-deck railway tram and an open-air tram-bus, stopping at some of South Africa's oldest and most distinguished wine...

  • Personal Assistant

    2 months ago


    Franschhoek, South Africa Franschhoek Wine Tram Full time

    **Job Title: Hospitality & Personal Assistant** **Location**: Franschhoek, South Africa This is an on-site, full-time position. **Company Overview**: The Franschhoek Wine Tram is one of South Africa's premier tourist attractions, offering a unique hop-on hop-off experience through the beautiful Franschhoek Valley. Guests journey through rolling vineyards...


  • Franschhoek, South Africa Franschhoek Wine Tram Full time

    Franschhoek Wine Tram is a popular hop-on hop-off tour in Franschhoek that offers passengers a unique and leisurely way to experience the Franschhoek Valley. Passengers journey through rolling vineyards on a double-deck railway tram and an open-air tram-bus, stopping at some of South Africa's oldest and most distinguished wine estates. The tour provides...

  • IT Assistant

    5 months ago


    Franschhoek, South Africa Franschhoek Wine Tram Full time

    **Company Description** The Franschhoek Wine Tram is a unique hop-on hop-off tour that takes passengers on a leisurely journey through the Franschhoek Valley's picturesque vineyards. The tour provides passengers with unparalleled views of the valley and some of South Africa's oldest and most distinguished wine estates. In addition to wine tasting and cellar...