Specialist : Client Liaison Europcar Van Rental

4 weeks ago

Cape Town, South Africa Motus Corporation Full time

**Position Overview**: The purpose of the position is to support the achievement of the business’s targets and increase shareholder value by to providing end-to-end rental customer experience whilst maintaining close contact with all customers, providing day to day interaction between staff, customers and management and ensuring that only excellent performance is accepted.
**Specific Role Responsibilities**:
Job Outputs:
Reservations and Rentals:

- Ensuring that deliveries and collections are done on time as per client request/booking requirements. This may entail leaving the office and handling the delivery in person or coordinating another resource to do so.
- Making, amending, cancelling and monitoring reservations as required.
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, claims reports.
- Responsible for the security and quality control of vehicles and other company property.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Ensuring the necessary updating of claims information to ensure recovery of all rental related claims.
- Assist with streamlining processes without deviating from quality or procedures.
- Other duties on request.

Customer Service:

- Develop and maintain constructive relationships with all clients (internal and external) and suppliers.
- Establish and maintain networks in the business sector.
- Handling of complaints, requests and queries by customer within a 48-hour period.
- Constantly maintain product knowledge of vehicles and all features of vehicles to ensure that customer requirements are met. Fleet
- Ensure all company assets and resources are safeguarded at all times, by taking precautions to minimize risks.

**Qualifications and Experience**:
Minimum Experience:

- 5 years of relevant customer service experience.

Preferred Experience:

- 5 years of relevant customer service experience within Car Rental environment.

Minimum Qualification:

- NQF level 4 qualification (Grade 12, or similar).
- Relevant tertiary qualification will be an advantage.

Minimum Requirements:

- Code 8 driver’s license is minimum; Code 10 driver’s license is preferred.
- Computer literate with intermediate skills with MS Word and MS Excel.

**Skills and Personal Attributes**:
Competencies:

- Excellent communication (articulate and well-spoken, comprehension), telephone, customer relations and selling skills.
- Excellent interpersonal skills.
- Customer focus and the ability to demonstrate initiative.
- Strong administration skills.
- Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Achieve high levels of accuracy and attention to detail.
- A team player that is effective in working with people of different cultures and backgrounds.
- Assertive and ability to collaborate with other stakeholders.

Personal Attributes:

- Committed.
- Professional.
- Resilient.
- Passion for service excellence.
- Energetic, self-motivated, flexible.
- Trustworthy, highly responsible, honesty and integrity in all business dealings.
- Neat and presentable.

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