Operational Excellence Lead

2 weeks ago


Umhlanga, South Africa Huntswood Full time

**Job Overview**:
The role is to drive continuous improvement within the operations to drive better efficiencies, quality and or cost reduction. It is a key part of achieving operational excellence, an approach that aims to make an organization's processes more efficient. The individual will work collaborative with all key stakeholders to deliver against project deadlines.

**Responsibilities**:

- Implementing the operational methodologies in line with business strategic objectives and standard operating models.
- Delivering effective implementation approaches as to land and embed the required continuous improvement change initiatives.
- End to end ownership of the delivery and embedding of methodology within the operation as set out by the leadership team.
- Identifying best practice initiatives as to create and deliver a full roll out plan to drive consistency and embedding of these across client portfolios, where relevant
- Reviewing processes and practices to identify continuous improvement opportunities.
- Creating and owning the governance models and frameworks to support the embedding of key methodologies.
- Managing and operating within the individual commercial agreements for each client/campaign
- Managing relationships with stakeholders where appropriate to ensure consistency and business commercial targets are optimised.
- Designing owning and delivering continuous improvements methodologies content and processes
- Producing status reports for key projects and benefits delivered
- Working with client’s personnel to ensure alignment of content and key messages.
- Regular interaction/communication with senior stakeholders, directors, project sponsors, Global team members and Client personnel.

**Job Requirements**:

- Matric
- Relevant tertiary qualification (Advantageous)
- BPO industry experience is essential

**Skills Required**:

- Min 2 years’ experience working in a project implementation/delivery role within a contact center operation or,
- Min 2 years’ Operational Leadership experience within a contact center operation with tangible examples of driving continuous improvement.
- Demonstrable experience of senior stakeholder management.
- Demonstrable experience of delivering tasks with multiple deadlines.
- Experience of delivering initiatives/projects within a call center environment.
- Ability to deliver agreed programs of work and embed the core principles within agreed timeframes.
- People management skills - both in managing a team, and the management of stakeholder at all levels of the organisation.
- Strong team player with the ability to motivate and inspire others.
- Ability to deliver to high quality under time pressure.
- Great organisation and attention to detail
- Experience in a project manager/delivery role with supporting qualifications (Prince2, Six Sigma or Agile) (Preferable)

**Core Behaviour**

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:

- Confidential, reliable and genuine
- Dynamic, passionate and determined
- Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."



  • Umhlanga, South Africa Clint Wheeler Full time

    Published - Jun 1, 2023 - Location - Umhlanga or Remotely, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - R1.2 Mil-R1.5 Mil per annum CTC **Description**: **Packaging Lead/Category Management (FMCG or Manufacturing) - Umhlanga, KZN or Remotely - **R1.2 Mil-R1.5 Mil per annum CTC** **(Basic Salary,...

  • Operations Director

    2 days ago


    Umhlanga, South Africa CAREERBOX Full time

    To ensure the effective management of all aspects of the campaigns to ensure service delivery against client performance standards JOB RESPONSIBILITIES: - Monitor performance against operating rhythm and investigate deviations. - Review daily service levels, customer experience, quality, and compliance measures. - Manage an effective Communication model to...


  • Umhlanga, South Africa BET Software Full time

    **We Want You**: We are looking for a leader who is driven and able to work on large volumes of data. We need someone who will do more than just talk, we need a person that can handle any challenge. As our **Business Intelligence Team Lead**, you should possess the rare skill of being able to connect the downticks with the upticks. Being Team Lead means you...


  • Umhlanga, South Africa BET Software Full time

    **We Want You**: Are you a tech-savvy superhero with a passion for leading teams? BET Software is seeking an **Infrastructure Team Lead** who can provide guidance and leadership to a team of ICT professionals. Your role will involve supporting, enhancing, and developing IT infrastructure while upskilling and training team members. The infrastructure team...

  • Creditors Team Lead

    Found in: Talent ZA C2 - 1 week ago


    Umhlanga, South Africa iKhokha Full time

    Job DescriptionAre you ready to lead the charge in shaping financial success?  The iK Tribe is searching for a dynamic Creditors Team Lead to join our ranks and drive excellence in managing our accounts payable processes. If you have a knack for team empowerment and a passion for precision then this is your opportunity to go against the grain and make a...


  • Umhlanga Rocks, South Africa Elysian Group Full time

    Lead Generator contact center consultant Job at Elysian Group. Elysian Group is seeking strong and driven pro-active communicators. Job brief We are looking for lead generation contact consultants to reach out to South African consumers and qualify interest in leading financial services products. Your main duties include reaching out to South African...


  • Umhlanga Rocks, South Africa Elysian Group Full time

    Lead Generator contact center consultant Job at Elysian Group. Elysian Group is seeking strong and driven pro-active communicators. Job brief We are looking for lead generation contact consultants to reach out to South African consumers and qualify interest in leading financial services products. Your main duties include reaching out to South African...


  • Umhlanga, South Africa Practice Protect Full time

    Join the largest Cyber Security software and services provider to the accounting industry across Australia and America. We are growing fast and we’re looking for dynamic and driven Durbanites to grow with us! We’ll give you more exciting company background during the recruitment process so let’s get straight to the point! We enjoy a collaborative and...


  • Umhlanga, South Africa HotelJobs.co.za Full time

    Job Opportunity: Stock Controller - Luxury 4*_ Hotel in Umhlanga_ About our client: Join our clients team at a prestigious luxury 4-star hotel in captivating Umhlanga. Renowned for exceptional guest experiences and an elegant atmosphere, we're seeking a skilled Stock Controller to manage inventory and enhance their seamless operations. Position Overview:...

  • Creditors Officer

    2 weeks ago


    Umhlanga, South Africa iKhokha Full time

    Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...


  • Umhlanga, South Africa HotelJobs.co.za Full time

    Maintenance Manager - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking a skilled and experienced individual to join our clients team as the Maintenance Manager for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an excellent opportunity to be part of a pre-opening team and lead the maintenance operations of their...


  • Umhlanga, South Africa HotelJobs.co.za Full time

    Housekeeping Manager - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking a meticulous and dedicated individual to join our clients team as the Housekeeping Manager for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exciting opportunity to be part of a pre-opening team and lead the housekeeping operations of their...


  • Umhlanga, South Africa HotelJobs.co.za Full time

    **Area**: Umhlanga, Durban **Job Summary**: - To assist the Banqueting Manager to lead and organize the Banqueting Service Team, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit. - Responsible to operate within the policies and procedures as set out in the operating manual. **Minimum...

  • Duty Manager

    7 days ago


    Umhlanga, South Africa HotelJobs.co.za Full time

    **_Duty Manager - 4* Hotel - Umhlanga_** **Location: Kwazulu Natal, South Africa** **Company: 4 Star Hotel Group** Synopsis: Join our client's dynamic team at a leading 4-star hotel group in Kwazulu Natal as a Duty Manager. We are seeking a talented individual with experience in hotel operations and management, particularly in utilizing Opera Cloud and...


  • Umhlanga, South Africa HotelJobs.co.za Full time

    Food and Beverage Manager - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking an experienced and dynamic individual to join our clients team as the Food and Beverage Manager for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exceptional opportunity to be part of a pre-opening team and lead the establishment of...


  • Umhlanga, South Africa Seasoned Recruitment Full time

    **Job Summary**: To lead the Reservations team towards meeting and exceeding the requirements of the establishment **Minimum Requirements**: - 3-5 years’ experience as a Reservations & Revenue Manager in a 4 or 5-star establishment. 5 years’ experience in a 5-star establishment would be an advantage. - Revenue and yield management is a prerequisite -...


  • Umhlanga, South Africa HotelJobs.co.za Full time

    Assistant Front Office Manager - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking a highly organized and guest-focused individual to join our clients team as the Assistant Front Office Manager for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exciting opportunity to be part of a pre-opening team and assist in...

  • Banqueting Manager

    1 day ago


    Umhlanga, South Africa HotelJobs.co.za Full time

    Banqueting Manager - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking a skilled and enthusiastic individual to join our clients team as the Banqueting Manager for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exceptional opportunity to be part of a pre-opening team and lead the banqueting operations of their...

  • Bar Manager

    1 day ago


    Umhlanga, South Africa HotelJobs.co.za Full time

    Bar Manager - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking a talented and passionate individual to join our clients team as the Bar Manager for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is a fantastic opportunity to be part of a pre-opening team and lead the bar operations of their hotel. As the Bar Manager, you...


  • Umhlanga, South Africa HotelJobs.co.za Full time

    Luxury 5* Hotel in Umhlanga is looking for an Assistant Banqueting Manager to assist the Banqueting Manager to lead and organize the Banqueting Service Team, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit. **Responsibilities**: - Make regular visits to all Banqueting functions and...