Reservations & Revenue Manager
3 weeks ago
**Job Summary**:
To lead the Reservations team towards meeting and exceeding the requirements of the establishment
**Minimum Requirements**:
- 3-5 years’ experience as a Reservations & Revenue Manager in a 4 or 5-star establishment. 5 years’ experience in a 5-star establishment would be an advantage.
- Revenue and yield management is a prerequisite
- Excellent Communicator and Effective Leader
- Fluent English language proficiency and excellent writing and presentation skills
- Strong sales, reservations and revenue management expertise. Financial and analytical acumen.
- Ability to analyze local and international market trends and competitors to identify business leads
- Fully computer literate in Microsoft Word with advanced Excel skills
- Systems knowledge: Opera PMS, Sabre CRS, Global distribution systems, RM System and other Channel Management tools
- Keen sense of attention to detail
- Ability to perform under pressure and consistently meet the requirements of the position
- A degree or diploma in Hospitality preferable
**Key Responsibilities**:
- Implement rooms revenue management operations, procedures and best practices
- Provide daily, weekly and monthly rooms reporting
- Oversee rooms revenue management and distribution strategy of the hotel and manage day to day yield operations
- Daily rooms revenue pick-up analysis, strategy adjustments and reporting
- Perform competitive rooms revenue benchmark studies and follow market trends
- Manage OTAs, extranets and key accounts
- Create and maintain a 6 month rolling rooms demand calendar, and maintain yield calendar
- Provide weekly dynamic forecast of expected results, variances and budget comparisons
- Ensure all related rooms revenue systems are configured correctly, validated and working to full capacity
- Oversee and audit the standards and operations of the reservations department
- Ensure Mystery Shopper compliance within the team
- Work closely with the sales team to drive sales
- Overseeing the full staffing elements; IR, performance management, reward and recognition, staff training and succession planning
The advert has minimum requirements listed. Management reserves the right to use additional / relevant information as criteria for short-listing.
**Job Types**: Full-time, Permanent
**Salary**: R25,000.00 - R35,000.00 per month
Ability to commute/relocate:
- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
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