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Operations Manager

2 months ago

Nelspruit, South Africa Compusol IT Technologies Full time

**IT OPERATIONS MANAGER**

**Duties/Responsibilities**
- Ensure the SLA implementation and management which includes compliance, Billing, Procurement, Operations, Administration and services.
- Ensure monthly SLA meetings are held and attended.
- Ensure to liaise with and obtain client approval and implement all requested deliverables and projects.
- Oversee, manage and ensure implementation and completion of all requests and projects
- Manage and deliver projects according to agreed deliverables and time frames.
- Ensure the management of contract staff members as well as their respective duties and deliverables. This includes all aspects from tasks to disciplinary processes.
- Ensure 3rd party SMME communication, implementation and deliverables as well as compliance to SLA requirements.
- Ensure client policies, procedures, plans, strategies and requests are reviewed, changed, maintained and implemented.
- Provide guidance on contract matters to contract operational staff, including training to new employees in contracting practices and procedures.
- Advice on new Technologies, products and services which are offered with appropriate, competitive terms and conditions
- Manage on-going issues and change management
- Assist with vendor management on IT related systems and services.
- Assist with all aspects of the entire supply chain processes applicable to IT systems and services from start to finish.
- Assist with IT security in all forms relevant to the environment.
- Assist with all analysis, documentations and reports required in a IT municipal environment.
- Monitor and escalate client complaints / issues IT manager/Senior manager.
- Monitor customer satisfaction and minimize SLA breaches.
- Ensure compliance in all functions agreed upon. Report / escalate possible breaches and/or issues to IT manager/senior manager.
- Co-Ordinate, discuss, monitor and evaluate IT solutions and options on projects / services
- Draft, monitor and co-ordinate vendor maintenance schedules and requirements. Initiate maintenance / review processes as and when required.
- Assist and coordinate financial system monthly billing and month-end processes.
- Attend sectional IT meetings / sessions and provide input / feedback on challenges / issues
- Oversee, Co-Ordinate, monitor and enable inter sectional operational requirements
- Perform operational tasks as approved by Manager/Senior Manager IT
- Provide AG Audit related information and reports for compliancy and correctness.
- Assist with change requests throughout its lifecycle.
- Assist with DRP/BC implementation and compliance
- Supervise operational implementation of IT technical hardware and software systems and infrastructure both capital and operational projects including monitoring, evaluation, review, project management related to the post.
- Vendor liaison at supervisory level
- Ensure weekly time sheets, Weekly plans and supporting documentation for staff are submitted, signed off by sectional supervisors and presented to Manager IT for approval and subsequent review and approval by Senior Manager.
- Co-Ordinate and arrange 3rd party and back-end specialised remote or onsite support as and when required and on approval by Manager and Senior Manager. Ensure vendor tasks are completed and signed off by sectional supervisors. Provide feedback / report to Manager and Senior Manager IT
- Co-Ordinate and assist with procurement requests as approved by Manager and Senior Manager IT. Ensure specifications are obtained and verified by sectional supervisors / vendors / suppliers.
- Oversee and co-ordinate client assets register and requirements.
- Assist with IT Budget planning and monitoring of client approved budget deliverables.
- Assist / co-ordinate and enforce IT control forms and procedures
- Perform administrative tasks as approved by Manager and Senior Manager IT.

**Skills**:

- Project Management
- Leadership and managerial skills
- Commercial awareness
- Strong Communication, Interpersonal and Team-working capablities
- Problem-Solving skills
- Work Ethic
- Flexibility/adaptability, ability to work well under tight deadlines
- Relevant technical expertise (for example in test, design, development and operations)
- Good IT and analytical skills

**Knowledge/Experience**
- Matric
- At least 5 years or more experience in the field
- B-Tech (Advanced Diploma) / Degree in IT related qualification

**Salary**: R20,000.00 - R50,000.00 per month

Ability to commute/relocate:

- Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (preferred)