Hotel Manager

7 months ago

Nelspruit, South Africa MERCURE Full time

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

**Job Description**:
Summary

Reporting to the Cluster General Manager, the role holder will contribute to the performance of their departments by facilitating the hiring and retention of exceptional talent as well as driving Heartist engagement, learning and development, performance and talent within their departments by strategically leading through their Department Heads. They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.

**Responsibilities**:

- Hotel Manager leads and supervises all relevant activities in operations departments and manage overall operations.
- Responsible for the commercial results of operational departments.
- Keeps close contact with the Cluster General Manager and co-ordinates relevant activities to improve commercial and other results.
- Ensures that the hotel consistently disposes of adequate, motivated and skilled personnel at all levels.
- In performing these duties he/she shall at all times maintain good relations with his/her supervisor, the Department Heads as well as the local authorities and other key persons On-going self-driven education on hotel, hotel industry, local market, and technology
- Handle all guest interactions professionally and appropriately
- Effectively communicate with other hotel departments, regional, and corporate teams
- Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
- Develop, recommend, implement and manage the operational department’s annual and long-term goals
- Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs
- Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the Cluster General Manager
- Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
- Ensures optimal compliance with corporate focus audit
- Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
- Conducts a daily briefing with management on current key activities
- Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
- Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
- Interacts in a positive way with all team members to ensure a luxury guest experience
- Ensures compliance with local health and safety regulations

**Talent & Culture**

**Employee Relations**
- Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
- Work alongside with the Talent & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.

**Recruitment**
- Supervise the hiring new Heartists in conjunction with the Department Heads and Talent & Culture Leader through INES

**Employee Engagement and Communications**
- Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and Talent & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.
- Represent the organization as an exemplary ambassador the All Inclusive - Heartist Service Culture
- Labour Turnover to be closely monitored and to ensure that the Department Heads proactive actions taken with regards to trends and suggestions to Talent & Culture leader as well as General Manager.

**Learning & Talent Development & Performance Management**
- Ensure bi-annual Talent Review process i

  • Executive Hotel Operations Manager

    2 weeks ago

    Nelspruit, Mpumalanga, South Africa Accor Hotel Full time

    Hotel Management OpportunityWe are seeking a highly skilled and experienced Executive Hotel Operations Manager to join our team at Accor Hotel. This is a fantastic opportunity for an exceptional leader who can drive business growth, enhance customer satisfaction, and foster a positive work environment.About the RoleThe successful candidate will be...

  • Hotel Manager

    7 months ago

    Nelspruit, South Africa Mercure Nelspruit Hotel Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...

  • Food and Beverage Operations Manager

    2 weeks ago

    Nelspruit, Mpumalanga, South Africa Accor Hotel Full time

    About UsAt Accor Hotel, we strive to deliver exceptional experiences to our guests. Our team is passionate about providing warm hospitality, ensuring every guest feels valued and cared for.

  • Hotel Manager

    6 months ago

    Nelspruit, South Africa MERCURE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Hotel Duty Manager

    7 months ago

    Nelspruit, South Africa The Capital Hotels and Apartments Full time

    The Captal Mbombela is recruiting an experienced Hotel Duty Manager - based in Mbombela (Nelspruit), Mpumalanga. The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are...

  • Hotel Manager

    3 weeks ago

    Nelspruit, South Africa MERCURE Full time

    Job DescriptionImmediate Manager: Cluster General Manager Position scope This position is responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. The Hotel Manager will plan,...

  • Operational Lead

    2 weeks ago

    Nelspruit, Mpumalanga, South Africa Accor Hotel Full time

    Job Title: Operational Lead - MpumalangaAccor Hotel is seeking a skilled Duty Manager to oversee daily operations and lead a team in Mbombela, South Africa.About the RoleThe successful candidate will be responsible for ensuring the smooth running of all departments, leading and motivating staff to achieve organizational goals, and maintaining exceptional...

  • Hotel General Management

    6 months ago

    Nelspruit, South Africa Career Pathfinders Full time

    Hospitality Qualification with 6 or 7 years Hotel General Management experience - F&B Background advantageous - Sound knowledge of MS Office Suite. - Valid Code 08 drivers license and own reliable transport essential. - Unrelenting attention to detail and high standards, excellent hygiene principles - Guest focus philosophy, living the brand and driving the...

  • Hotel Operations Director

    3 weeks ago

    Nelspruit, Mpumalanga, South Africa MERCURE Full time

    About UsMercure is a leading hospitality company that prides itself on delivering exceptional guest experiences.Job Title: Hotel Operations DirectorSalary:$120,000 per yearJob DescriptionThis role requires a seasoned professional to oversee the daily operations of our hotel. As Hotel Operations Director, you will be responsible for managing multiple...

  • Cook - Protea Hotel Nelspruit

    6 months ago

    Nelspruit, South Africa Marriott International, Inc Full time

    **Job Number** 24021942 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare ingredients for cooking, including portioning, chopping, and...

  • Deputy General Manager

    3 months ago

    Nelspruit, South Africa Marriott International, Inc Full time

    **Job Number** 24168733 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the General Manager in all aspects of Food & Beverage and...

  • Deputy General Manager

    2 months ago

    Nelspruit, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24168733 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa, 1200 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the General Manager in all aspects of Food & Beverage and...

  • Creditors Clerk

    6 months ago

    Nelspruit, South Africa Marriott International, Inc Full time

    **Job Number** 24037698 **Job Category** Finance & Accounting **Location** Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for correct entry, mathematical accuracy,...

  • Front Office Supervisor

    6 months ago

    Nelspruit, South Africa Marriott International, Inc Full time

    **Job Number** 24021945 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems...

  • Food & Beverage Waiter - Protea Hotel Nelspruit

    6 months ago

    Nelspruit, South Africa Marriott International, Inc Full time

    **Job Number** 23164679 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking...

  • Front Office Supervisor

    6 months ago

    Nelspruit, South Africa Marriott International, Inc Full time

    **Job Number** 23203590 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Front Office Supervisor

    7 months ago

    Nelspruit, South Africa Marriott International, Inc Full time

    **Job Number** 24101009 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems...

  • Maintenance Supervisor

    6 months ago

    Nelspruit, South Africa Marriott International, Inc Full time

    **Job Number** 23203592 **Job Category** Engineering & Facilities **Location** Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond and attend to guest repair requests. Communicate with guests/customers...

  • Lodge Manager

    6 months ago

    Nelspruit, South Africa HotelJobs.co.za Full time

    **Qualifications** - Bachelor's degree or equivalent in Hospitality, Business Administration, or a related field - Minimum of 5 years’ experience in the hotel industry, with a minimum of 3 years in a management position at a 5-star hotel - Strong communication and interpersonal skills - Well-versed in social media management and marketing on all levels -...

  • Assistant Food and Beverage Manager

    3 weeks ago

    Nelspruit, South Africa AccorHotel Full time

    Job DescriptionScope of Position: The position of Assistant Food and Beverage Manager is dedicated to exceeding expectations of both internal and external guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience.  The Assistant Food and Beverage Manager’s role will...