Productive Vw

**_Our client, an established and very busy dealership in Durban - Kwazulu-Natal is seeking to employ a Qualified VW / Audi Diagnostic Technician with Workshop Foreman experience._**

**_ Industry: Automotive _**
**_Position: Productive VW / Audi Workshop Foreman _**
**_Location: Greater Durban Area - KwaZulu - Natal_**
**_Salary: Basic Salary - Dependent on Experience + Incentives to be discussed / MIBCO Benefits (No medical Aid Contribution)_**

**INTRODUCTION**:

- Please kindly take the time to read the job specification before applying.
- Our client, an established and very busy dealership in Durban - Kwazulu-Natal is seeking to employ a Qualified VW / Audi Diagnostic Technician with Workshop Foreman experience that is self-motivated, friendly, and hardworking.
- A team leader that is able to assist other technicians, teach and motivate others.

**MINIMUM REQUIREMENTS**:

- Valid South African Driver’s License
- Senior Certificate
- Merseta Trade Test Certificate
- VW / Audi Diagnostic Certificate
- VW/ Audi Workshop Foreman Training Schedule
- Fully stocked toolbox

**SKILLS**:

- Excellent communication skills
- Able to take instructions and complete tasks.
- Work Independently
- Take initiative without overstepping boundaries.

**EXPERIENCE**:

- In a VW or Audi Dealership - Min 5+ years
- VAS Diagnostic systems

**DUTIES & RESPONSIBILITIES**:

- Must be able to perform various tasks such as:

- Minor and Major Services
- Engine Remove and replace
- Engine Strip & Assemble
- Gearbox Remove & Replace
- Braking Systems
- Steering
- Suspension
- Differentials
- Electrical Diagnostics
- Mechanical Diagnostics

**WORKING HAND IN HAND WITH THE SERVICE MANAGER TO EXECUTE THE FOLLOWING**:
**_TEAM PRODUCTIVITY_**
- Ensure that team productivity and efficiency meet agreed group standards.
- Plan staff leave, training and other ‘non-productive’ time correctly in order to minimize effect on productivity.
- Motivate team members to produce best results.
- Ensure correct ‘loading’ of workshop hours.

**_CUSTOMER SERVICE AND SATISFACTION_**
- Ensure customer needs are attended to and actioned.
- Maintain a ‘first time right’ policy for repairs.
- Improve and maintain customer service index percentages to agreed standards.
- Analyse accurately customer needs and action accordingly.
- Provide accurate quotations when required.
- Ensure that customers are aware of payment procedures.
- Establish authorization for extra work.
- Fill out job cards in full and correctly.
- Protect customers’ property.
- Utilize all necessary customer satisfaction skills.
- Ensure that vehicles are tested properly after work is complete.

**_INTERNAL LIAISON AND COMMUNICATION_**
- Liaise with Parts Department to ensure timeous availability of parts.
- Communicate effectively with other departments, staff, and manufacturer to enhance customer satisfaction index and ensure that all communication is open and honest.

**_TOOLS, EQUIPMENT, AND ‘HOUSEKEEPING’_**
- Ensure that all tools are kept in good condition and are used correctly.
- Ensure that correct technical information is available and used.
- Comply with OHS Act and always ensure that work areas are clean and tidy.

**_Closing Date: Sunday, the 17th of March 2024_**

**Contact**:
Delene van der Merwe

Regional Coordinator

Recruitment Consultant

Tel: 081 755 2934 / 031 463 3710

**POPIA Disclaimer**:

- The processing of your personal information and sharing it with third parties for verifications.
- The exercising of your rights provided for by POPIA.
- To acknowledge that Hutech International Group (Pty) Ltd will keep the record of your personal information confidential.

For more information please contact:
**Reuben van der Klashorst