Stores Vendor Relationship Coordinator

2 weeks ago

Parow, South Africa The Foschini Group Full time

**Job ID**:15393**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**:
**Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
We’re looking to add great new talent to our Infotec - Stores Services portfolio. If you are committed to quality, then join our drive to develop world-class IT Solutions. With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths. As such, we need to employ top talent to support our key business functions.

TFG’s IT division provides innovative, strategic and cost-effective ICT solutions and professional services to TFG and its subsidiaries. Working for TFG means; working with highly talented professional individuals, who are passionate about collaboration, creativity and working towards successful customer service.

Purpose:
This role is responsible for coordinating all vendor service calls within stores technical services. The role ensures that follow ups are done and coordinate, the incidents and service requests for stores where vendor interaction is required as well as ensuring that the SLA and billing are accurate and look at possible cost saving.

**Responsibilities**:

- Vendor & Cost Management
- Input provided into annual budgets
- Expenditure contained in line with budget and all expenses authorised appropriately
- Vendor costs managed in line with budgets
- Documentation
- Existing processes all documented
- Documentation freely available to team
- Support/troubleshooting documentation in place and kept up to date
- Service Management
- All SLA response and resolution times met
- Calls effectively resolved (with appropriate detail in call logging system)
- Regular feedback given to customers
- Call Management
- Call updates are clear and up to date
- All incidents and changes linked to relevant changes
- Improvements & Initiatives
- Existing processes reviewed regularly
- Best practice adhered to
- Recommendations made where improvements required
- Projects and Implementation
- Planned realistically
- Progress against plan monitored
- Progress communicated to line manager
- Customer Services
- Service to be professional
- Proactive approach to service delivery where improvements can be made to existing processes
- Good rapport with customers and BRMS’s (SDM’s)
- Customers kept up to date on progress

**Requirements**:

- Understanding of ITIL, incident and problem management best practices
- Understanding of desktop hardware and peripheral knowledge
- Understanding of Windows 10
- Willing to learn
- Customer service focused
- An excellent communicator
- Able to work under pressure and display initiative
- Able to work independently, as well as within a team
- Organised and able to meet deadlines
- Focused on attention to detail

  • Project Coordinator: Store Development

    1 day ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:13197**Position Type**:Full-Time**Job Function**:Property / Store Development**Workplace Type**:Head Office**Division**:TFG Store Development**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **An exciting opportunity has become available within TFG Store Development for a proactive, organised...

  • Vm Coordinator

    1 week ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:15118**Position Type**:Full-Time**Job Function**:Administration / Support**Workplace Type**: **Division**:The Fix**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: We are looking for **a dynamic, creative and energetic Visual Merchandise Coordinator **to join our marketing team. Have you got what it...

  • Store Manager

    2 weeks ago

    Parow, Western Cape, South Africa Pepkor Speciality Full time

    Join to apply for the Store Manager role at Pepkor Speciality.At Shoe City, we've set out to be the leading specialty footwear retailer in Southern Africa, offering stylish shoes that are comfortable and durable. This means providing for everyone, all at affordable prices.OUR MISSIONTo offer stylish footwear at affordable prices.To provide customers with a...

  • Ecommerce Coordinator

    2 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:12173 - **Position Type**:Full-Time - **Job Function**:Ecommerce - **Workplace Type**: - **Division**:Foschini - **Province**:Western Cape - **Location**:Cape Town North - **Suburb**:Parow (Parow) Position Description: **Ecommerce Coordinator - Cosmetics (maternity contract)** **Cape Town** A contract opportunity exists within the TFG group,...

  • Senior Store Manager

    3 weeks ago

    Parow, South Africa Pepkor Speciality Full time

    If you are looking for a Company that offers support, recognition, coupled with a fun working environment, then this is the Company that you should join! As a Super Store Manager working for Tekkie Town you will be responsible for managing the store, ensuring that the store maximizes the profitability of the branch, eradicating stock losses, controlling...

  • Senior Vm Coordinator

    4 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:12296 **Position Type**:Full-Time **Job Function**:Marketing & Communications **Workplace Type: **Division**:Markham **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: **Senior VM Coordinator - RELAY JEANS** **Cape Town** **Permanent** **The opportunity**: Be inspired to work for one of...

  • Senior Vm Coordinator

    3 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:12296 - **Position Type**:Full-Time - **Job Function**:Marketing & Communications - **Workplace Type**: - **Division**:Markham - **Province**:Western Cape - **Location**:Cape Town North - **Suburb**:Parow (Parow) Position Description: **Senior VM Coordinator - RELAY JEANS** **Cape Town** **Permanent** **The opportunity**: Be inspired to work...

  • Store Manager

    3 weeks ago

    Parow, South Africa Clicks Group Limited Full time

    **Listing reference**: 016995**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Parow - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To ensure the efficient operation of the store and service excellence...

  • Digital Marketing Coordinator

    3 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:18429**Position Type**:Full-Time**Job Function**:Marketing & Communications**Workplace Type**: **Division**:Foschini**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Marketing Coordinator - Foschini** **Cape Town** **Permanent** **The opportunity**: Our iconic ladieswear fashion and beauty...

  • Ap Rentals Clerk

    3 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:16869**Position Type**:Full-Time**Job Function**:Finance / Accounting**Workplace Type**: **Division**:Not Indicated**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: The Opportunity The AP Rentals Clerk within the Accounts Payable SSC function will support the Team Manager: Utilities and Rentals, by...

  • Credit Services Coordinator

    3 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:14048**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Credit Services Coordinator - TFG Financial Services** ***A challenging opportunity exists within the Credit Services Operations for...

  • Procurement Coordinator

    3 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:12135 **Position Type**:Full-Time **Job Function**:Administration / Support **Workplace Type: **Division**:TFG Store Development **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: **Procurement Coordinator** **The opportunity**: Procurement coordinator position has become available within...

  • Asset Care Manager

    2 weeks ago

    Parow, South Africa Peninsula Beverage Company Full time

    In this role you are responsible for managing Trade Services assets for Coca Cola Peninsula Beverages, which involves the sourcing of refrigeration components/equipment, managing the vendor relationships and evaluating new equipment/components. To ensure Trade Services assets achieves maximum return on investment. The reporting, recording and managing of...

  • Internal Sales

    2 weeks ago

    Parow, South Africa CPT Full time

    **Job Title**: **Internal Sales /Stores Controller based in Parow - Cape Town** **Department**: **Internal Sales/Warehouse** **Responsible to**: **Operations Manager** **Job Purpose**: Ensure that purchasing procedures and policy are adhered to. Ensure that stock is received, stored, picked and despatched in the appropriate and accurate manner to meet...

  • Project Administrator

    2 weeks ago

    Parow, South Africa Sakh'iKhaya Suppliers Full time

    Responsible for supporting the successful execution of plumbing projects by providing administrative and coordination assistance. Assisting with project planning, documentation, communication, capturing and, stakeholder management. Work closely with the project team, including project managers, plumbers, suppliers, and clients, to ensure smooth project...

  • Customer Operations Administrator

    2 weeks ago

    Parow, South Africa PEPKOR Installations Full time

    **POSITION: Customer Operations Administrator** **DEPARTMENT: Operations** An exciting opportunity has become available in the Pepkor Installations business. If you are customer focused this exciting opportunity is for you **PURPOSE OF THE POSITION** To coordinate administrative tasks pertaining to the customer, handling and solving customer queries. The...

  • Coordinator: Visual Merchandise

    3 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:12298 - **Position Type**:Full-Time - **Job Function**:Marketing & Communications - **Workplace Type**:Head Office - **Division**:Exact - **Province**:Western Cape - **Location**:Cape Town North - **Suburb**:Parow (Parow) Position Description: **Visual Merchandise Co-ordinator** **Cape Town | Permanent** **We’re Looking to grow our...

  • Senior Sales Coordinator

    2 weeks ago

    Parow, South Africa Southern Shore Recruitment Full time

    **Sales & Office Coordinator** **R12-15 000.00** **Parow** To work for a warehousing & distribution company, servicing Retailers, households & restaurants We are looking for someone with a Vibrant personality that thrives on giving excellent customer service and enjoys working in a dynamic office environment. Ultimately, you must LOVE contributing to...

  • Digital Marketing Coordinator

    2 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:17496**Position Type**:Full-Time**Job Function**:Marketing & Communications**Workplace Type**: **Division**:Not Indicated**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Digital Marketing Coordinator - Sneaker Factory** **Cape Town** **Permanent** **The opportunity**: Be inspired to work for a...

  • Service Desk Agent

    2 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:13317**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**:Head Office**Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)- Position Description: **In this role, you would be responsible for 1st line systems support to Head Office and Stores users. You would be...