Travel Experience Specialist

2 weeks ago

Cape Town, South Africa Viatu Full time

Are you a curious explorer and the go-to person for the best local tips? Are you a constant planner who believes that magic is in the details? Do you think that travel can be a force for good, benefitting both people and planet? If so, are you ready to make the dreams of others come true? Then Viatu might be the right destination for _your _next big professional endeavour.

**About Viatu**

Be part of shaping the next-gen travel platform that lets travellers design and book their next adventure of a lifetime. Viatu simplifies the booking experience for itinerary-based travel. As a young and ambitious startup, our mission is to make sustainable travel accessible to all. For us, travel is a force for positive impact and should leave the place better than it was found. We are a remote and diverse team of travel experts, tech hotshots, design pros, savvy scientists, and nature lovers representing over 10 nationalities.

**Role**

**Key Duties & Responsibilities**

Your role and responsibilities will include but not be limited to:

- You realise and enrich compelling tailor-made trips inspired by our customers’ dreams
- You actively engage with our customers from the moment they book, including while they’re travelling, and after their trip
- You manage the post-booking process with the help of our internal tools
- You help travellers navigate seamlessly through their African adventure by providing special experiences, helping with their requests and reaching out proactively to ensure their satisfaction along the way
- You liaise with hotels and lodges to preempt and resolve issues or celebrate special occasions
- You collaborate with the product and marketing team to improve and expand the offering on our website
- You work closely with our sales and content team to create new blog posts and guides that help our customers during their travels
- You manage post-travel communication through automations, solicit reviews and entice travellers to recommend us or book again
- You manage and report back on your KPIs regularly and work continuously towards improving customer satisfaction

**What you bring to Viatu**
- You have an incurable case of wanderlust, and a passion for travel, African wildlife, and people
- You have a soft spot for sustainability and care deeply about the environment and the people who live in it
- You are passionate about turning our customers’ dreams into reality, and understand this often requires you to be flexible and think on your feet
- You have a service mindset and can put yourself in the shoes of our customers
- You work meticulously with a high degree of autonomy
- You recently got a Bachelor's degree in tourism, social science, marketing, economics or a related field
- You are an effective and engaging communicator
- You have travelled to one or more of our destinations extensively and are familiar with the places we offer to our clients

**A big plus**
- Based in Cape Town
- Previous experience in a fast-paced startup
- 1+ years working in the travel industry
- Deep product and destination knowledge of Namibia and South Africa
- Experience working with a modern CRM tracking your activity and working towards ambitious KPIs
- Working knowledge of Google Suite
- German proficiency

**Benefits**
- 100% remote position
- Access attractive travel incentives at reduced rates for yourself and your family
- Be part of an ambitious international team that collaborates and thrives in a fully remote and vibrant environment

**Compensation**

Industry-related salary (R15'000 - R 20'000)
- South Africa based

**Reporting**

You will report to our Head of Product

**Contract Type**

Full-time ( 5 days per week)Are you a curious explorer and the go-to person for the best local tips? Are you a constant planner who believes that magic is in the details? Do you think that travel can be a force for good, benefitting both people and planet? If so, are you ready to make the dreams of others come true? Then Viatu might be the right destination for _your _next big professional endeavour.

**About Viatu**

Be part of shaping the next-gen travel platform that lets travellers design and book their next adventure of a lifetime. Viatu simplifies the booking experience for itinerary-based travel. As a young and ambitious startup, our mission is to make sustainable travel accessible to all. For us, travel is a force for positive impact and should leave the place better than it was found. We are a remote and diverse team of travel experts, tech hotshots, design pros, savvy scientists, and nature lovers representing over 10 nationalities.

**Role**

**Key Duties & Responsibilities**

Your role and responsibilities will include but not be limited to:

- You realise and enrich compelling tailor-made trips inspired by our customers’ dreams
- You actively engage with our customers from the moment they book, including while they’re travelling, and after their trip
- You manage the post-booking process with th

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