German-speaking MICE

Found in: Talent ZA C2 - 2 weeks ago

Cape Town, South Africa ABC Worldwide Full time

he German-speaking MICE & Project Specialist - Leisure Travel will be responsible for handling leisure travel projects with a focus on MICE (Meetings, Incentives, Conferences, and Exhibitions) for German-speaking clients. This role requires a strong understanding of the leisure travel industry, excellent communication skills in German and English, and a proactive approach to planning and executing successful travel experiences. The MICE & Project Specialist will work closely with clients to understand their travel requirements and design tailor-made itineraries that meet their needs.

Responsibilities:

  • Manage MICE (Meetings, Incentives, Conferences, and Exhibitions) projects for German-speaking clients.
  • Create and design leisure travel itineraries, with a focus on safari experiences.
  • Consult with clients to understand their travel preferences and requirements.
  • Research and recommend suitable travel products, accommodations, and services.
  • Coordinate travel arrangements, including booking flights, accommodations, and activities.
  • Liaise with suppliers and service providers to ensure smooth operation of travel arrangements.
  • Handle travel inquiries and provide excellent customer service to clients.
  • Monitor and evaluate the quality of travel services provided.
  • Ensure compliance with company policies and industry regulations.

Essential Qualifications:

  • Bachelor's degree in a relevant field.
  • Fluency in both German and English (written and spoken).
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Attention to detail and problem-solving skills.
  • Ability to work independently and as part of a team.

Desired Experience:

  • 3-5 years of experience in leisure travel, preferably with a focus on MICE.
  • Experience in itinerary design and leisure sales.
  • Knowledge of inbound travel and safari itineraries.
  • Prior experience as a travel consultant or in travel sales is advantageous.
  • Experience in handling group travel and incentives travel.

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