Programme Delivery Manager

7 days ago


Johannesburg, South Africa Edge Growth Full time

**Job Purpose**:
**Core Activities**:
**Client Relationship Management**
- Own the end-to-end client relationship lifecycle with all allocated clients
- Design and develop and ensure delivery for the complex clients of the BU
- Build and support the relationship with client based on the client needs
- Take ownership as main point of contact for all client engagement
- Ensure effective communication rhythms with the client
- Conduct research into all allocated clients to ensure in-depth knowledge of the client
- Drive in-depth understanding of client needs and develop solutions that are value-adding to the client to ensure business growth with leadership and guidance from the relevant Strategic Account Manager
- Ensure all programme delivery challenges are solved

**Programme Solutioning and Delivery Management***
- Manage the execution of project engagements, including project initiation, planning, governance as well as risk and issue management
- Monitor programme end date to ensure renewal conversations are planned and aligned
- Ensure effective and efficient correspondence with the delivery team to ensure coordinated delivery
- Manage correspondence with the Operations function to assist with facilitation of requirements, engagements and related deliverables
- Assist with the development of communications rhythms to ensure effective communications with clients
- Ensure capturing and sharing of good news stories with relevant stakeholders
- Provide inputs to programme sales proposals for existing clients
- Ensure set-up of all client and other stakeholder engagements including programme scoping sessions, steering committee and reporting cycle, etc
- Ensure Operations are team is briefed on the required support from a programme logistics point of view
- Measure, record, and report on progress of activities in relation to the agreed schedule and plans

**Analysis and Reporting**
- Ensure compilation of reports on programmes’ performance and success.
- Lead engagements with service providers to ensure timely availability of the required reports.

**Financial Management**
- Develop, monitor, and manage budgets for supplier development programs, ensuring financial sustainability and alignment
- Owns the financial performance of the programme delivered
- Manages and tracks utilization of the approved budget of programmes delivered
- Ensures effective management of the costs in utilization of the approved programme budgets
- Provides support to the management of all elements of P&L against programme budget

**Impact Measurement and Evaluation**
- Responsible for measuring, recording, and reporting of progress on activities relating to the agreed schedule and plans across programmes
- Responsible for accurate and timely reporting to enable timeous preparations for sessions by clients
- Lead engagements with service providers to ensure timely availability of the required reports
- Ensure compilation of reports on programmes’ performance and success

**Business Operations and Team Management**
- Supports the Head of Client Solutions, position the BU and the Company as best in class within the market

**Qualifications**
- Post graduate degree in Finance/ Engineering/ Business Management or another relevant field
- Relevant Qualification in Project methodology (Prince 2, PMP, MSP)

**Experience**
- 5-7 years in projects management in a management consulting or similar environment
- Experience with Project methodology (Prince 2, PMP, MSP)
- Proven experience in program management, supplier development, and client relationship management.
- Strong financial acumen with the ability to manage budgets.
- Understanding of South African business and socio-economic contexts, including transformation policies and B-BBEE requirements.
- Excellent communication and negotiation skills, with the ability to work effectively with diverse stakeholders.
- Innovative mindset and strategic thinking, coupled with the ability to drive actionable solutions



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