Soft Services/risk

3 days ago

Durban, South Africa Tsebo Group Full time

**About Us**:
As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity. To provide managerial direction with regard to service delivery in order to ensure maximum customer satisfaction by ensuring that the contractual legal agreements are being adhered to and managing all aspects of the Integrated Management System on sites ensuring compliance with the ISO 9001, 14001, 18001 standards.

**Duties & Responsibilities**:
**Compliance**
- Develop and maintain a successful client liaison.
- Ensure outputs of SLA and Management Contracts are successfully maintained.
- Ensure compliance of Service Agreements at contract level.
- Ensure that mechanisms, policies and procedures are in place to ensure compliance of our obligations and responsibilities regarding the OHS Act and statutory requirements.
- Ensure continual improvement and the efficiency and effectiveness of the IMS System.
- Ensure that the appropriate policies and procedures for Emergency and Disaster Preparedness are in place and that staff are provided with the necessary mentoring and training on an ongoing basis. Ensure a constant state of readiness to respond to all emergencies is maintained.
- Ensure quality systems of the SLA are implemented and monitored on an ongoing basis.
- Ensure all variations (change management) which affect the SLA of all services are implemented accordingly.
- Establish that a Self-Audit Program is used at site level to increase the standards of service to the client.
- Develop and maintain a successful client liaison.
- Ensure outputs of SLA and Management Contracts are successfully maintained.
- Ensure compliance of Service Agreements at contract level.

**Reactive maintenance**
- Maintenance programme strategy should be detailed and planned so to ensure business continuity incurs minimum downtime
- Pro-actively manage the maintenance process and identify potential equipment / asset failure or problems
- Condition monitoring which includes the following: vibration monitoring, temperature analysis of HVAC systems; distribution boards; other electrical installations
- Take corrective action
- Manage the planned preventative maintenance plan and ensure that all PPM's are carried out as per the planned maintenance plan
- All PPM's are revised and updated as per operational requirements
- Carry out manufacturers recommendations of inspections on all relevant buildings, equipment, plant, other
- Identify required maintenance for the next financial year**Financial Management**
- Compile a maintenance budget
- Adhere to Financial Controls and Procedures

**Spares**

Identify spares and consumables which are required, procurement cost and manage minimum stock levels

**Management of Service Providers and Service Deliveries**
- Measure and manage the quality and standards of service delivery from service providers.
- Define service level deliveries as well as mechanisms to measure compliance
- Define and implement from work standards to grade and audit service providers.

**Risk Assessments**
- Complete, compile and initiate risk assessment reporting.
- Undertake risk assessments of operating processes and requirements.
- Ensure risk assessments are update annually or when new SOP/MSDS/Equipment/process is introduced to the service.
- Ensure sign off by all parties and file in site file.

**Manage **SHE Risk**
- Manage SHE risk best operating practice relative to client business policies.
- Ensure contractors carry out duties in accordance with the site SHE policy, conduct visual inspections to ensure compliance and address with service provider to correct non-compliance/change procedure to ensure contractor conforms to requirement.
- Ensure relevant service provider adheres to HACCP policy on site.
- Conduct inspections to ensure compliance and address areas of non-compliance with service provider, to be rectified within set time frame

**Management of Service Delivery**
- Manage the quality of subcontractors service delivery; conduct condition audits and walk abouts with service providers, ensure compliance to requirements.
- Identify non-conformance and ensure it is rectified.
- Ability to work between sites

**Reporting**
- Ensure reports reflect current requirements for each service provider and amend where required
- Management of the frame work standards to grade and audit service providers
- Ensure service provider compl

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