Head of Collections and Credit Risk

7 months ago


Durban, South Africa Kontak Recruitment SA Full time

Durban, Kwa Zulu Natal - Accounting/Finance

**Head of Collections and Credit Risk (JB3258)**

**Durban**

**Market Related**

The role primarily focuses on strategic leadership direction for Collections and Credit to ensure sustainable delivery of strategic and operational objectives across the credit and collections life cycles. Thriving under pressure and taking pride in maintaining high levels of performance, he/she should enjoy a fast-paced, professional environment.

**Experience required**
- Bachelor’s degree with Honours, MBA or equivalent preferable
- Extensive financial services collections and credit experience, minimum 10 years’ experience in a senior leadership role preferably at a financial services institution
- Experience in managing a collections team (soft and hard collections) with the ability to establish and maintain an efficient and productive working environment based on continuous and effective staff communication
- Collection’s strategy experience with direct experience in a customer service environment and ability to take full accountability for the end to end collections and credit processes
- Knowledge of general principles and techniques of collection work; legal requirements for collection of delinquent accounts; best practices and procedures
- Strong quantitative skills
- Experience working within a compliance regulated environment
- Strong customer service experience
- Excellent excel skills, knowledge of credit bureau datasets, NCR regulations and collections technologies
- Previous essential experience at a financial institution or large credit retailer

**Key Responsibilities**
- To formulate the collections and credit strategies, translate into key objectives and ensure successful implementation across the 2 departments.
- Set up and implement best practice processes and frameworks regarding credit and collections policies and activities
- Partnering with key internal stakeholders to ensure optimal delivery from the 2 departments
- Ensure overall legislative policy and compliance
- To ensure effective resource management, cost control and budget management
- Be responsible for the management and development of the collections team ensuring a happy and successful working environment
- Take ownership for the collection efforts of the debtors’ portfolio to reduce the number of overdue accounts and to minimise defaults
- Ensure key performance of SLAs are maintained across the collections team
- Leverage your expertise and experience when managing this book to improve collections rates
- Maintain the integrity of the data and leverage technology for best purpose collections
- Develop and maintain operational dashboards
- Develop and maintain effective incentive strategies for Collections Team

**Measurement criterion**
- Implementation and operational efficiency of collections process, as measured through collection rates and performance of the debtors’ book
- Improved debtors’ portfolio health through collections targets (% arrears, defaults and engagement effectiveness)
- A happy, healthy and high-performing collections team measured against development goals, wellness and happiness indicators

**Skills required**
- People management and day to day motivation and effective leadership
- Team player with the ability to establish positive working relationships across various functions.
- Driven, energetic and ambitious and not afraid to get your hands dirty. You have strong attention to detail, and the ability to switch between the big picture and day to day operations
- Target focused with strong control over SLA and metrics management
- Biased to action; create ideas, think outside the box, be a problem solver and solution finder, be proactive, use initiative to develop and improve existing processes
- Able to diagnose issues, find the necessary data, analyse the alternatives, and engage in a methodical problem-solving process
- Aligns and prioritises actions and resources in advance to achieve the best possible outcomes
- Resilient, gets things done, adaptable to change, huge capacity for hard work in a fast-paced environment



  • Durban, South Africa Educor Full time

    **Head of Collections and Credit Risk (JB3258)**: Durban, Kwa Zulu Natal - Accounting/Finance **Head of Collections and Credit Risk (JB3258)** **Durban** **Market Related** The role primarily focuses on strategic leadership direction for Collections and Credit to ensure sustainable delivery of strategic and operational objectives across the credit and...


  • Durban, South Africa Educor Full time

    **Director :Collections and Credit Risk (JB3356)**: Durban, Kwa Zulu Natal - Accounting/Finance **Director: Collection and Credit Risk (JB3356)** **Durban** **R1 - R1,5 Million negotiable** The role primarily focuses on strategic leadership direction for Collections and Credit to ensure sustainable delivery of strategic and operational objectives across...

  • Deputy Head Credit

    7 months ago


    Durban, South Africa Watershed Consulting Full time

    **Job Description**: SENIOR CREDIT MANAGER - SOUTH AFRICA This position is responsible for managing the Credit Risk Management function of a niche bank, South Africa under the supervision and guidance of Head of Credit. Assist Head of Credit in implementation of the credit strategic objectives and delivery of the Bank’s objectives. This position will...


  • Durban, South Africa Educor Full time

    **Head of Collections: Campaigns (JB3168)**: Durban, Kwa Zulu Natal - Accounting/Finance **Head of Collections: Campaigns (JB3168)** **Durban** **Market Related** The role primarily focuses on strategic leadership direction for Collections and Credit to ensure sustainable delivery of strategic and operational objectives across the credit and collections...


  • Durban, South Africa Kontak Recruitment SA Full time

    Durban, Kwa Zulu Natal - Accounting/Finance **Head of Collections: Campaigns (JB3168)** **Durban** **Market Related** The role primarily focuses on strategic leadership direction for Collections and Credit to ensure sustainable delivery of strategic and operational objectives across the credit and collections life cycle across various brands and...


  • Durban, KwaZulu-Natal, South Africa Talented Recruitment Full time

    Job OverviewWe are seeking a highly skilled Financial Analyst to join our team at Talented Recruitment. As a key member of our credit operations department, you will be responsible for managing the evaluation of credit reviews, ensuring timely collections, and maintaining accurate financial records.About the RoleThis is a challenging and rewarding...


  • Durban, South Africa Nimble Credit Solutions Full time

    **Job Purpose**:To negotiate with arrears account customers to maximise debt recovery and profitability **Reporting to**:Team Manager **Key Performance Areas** - Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products. **Requirements**: - Atleast 6 months working experience within an outbound...


  • Durban, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Finance **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Credit Controller

    6 months ago


    Durban, South Africa Engen Full time

    **Location: Durban**: **Grade: FM**: **Purpose of the Job**: To maximise the collection of accounts receivable and ensure accuracy of customer statements, thereby minimising bad debts and contributing to the company's cash flow **What You'll Have Done Before**: NQF Level 6 (Diploma in Credit Management) 3 years’ experience in Credit management (within...

  • Credit Risk Analyst

    1 week ago


    Durban, South Africa Grindrod Bank Limited Full time

    Overseeing Risk Data Aggregation and Risk Reporting implementation and monitoring; - Creating and Maintaining Risk Definitions and Communications; - Implementing Risk Documentation and Management in User Departments; - Monitoring Risk Management practices and facilitating simulation exercises; - Managing and providing oversight on Business Projects; -...


  • Durban, South Africa Mr Price Group Full time

    **Credit Risk Manager - Reporting and Forecasting** **_ your purpose_** You support the Head of Credit Risk, through the production of monthly/quarterly portfolio, IFRS9 and regulatory reporting (this includes providing industry and benchmarking analysis regarding the credit environment). Liaise with our Finance Department in interpreting results and...


  • Durban, South Africa SOUTH AFRICAN FUNERAL SUPPLIES Full time

    A well established leading casket manufacturing Company seeks to employ the services of a Debtors Control & Credit Manager for the Head Office based in Phoenix, Industrial Park,4068. **Duties & Responsibilities** - Playing a proactive role in managing and collecting debts of company debtors - Evaluating new credit requests and reviewing customers’ credit...


  • Durban, South Africa Banqobi Consulting Full time

    KPAs: **The Divisional Manager - Credit Risk will**: - Manage the implementation of the Divisions strategic and operational plans, policies, and procedures. - Manage strategic credit risk management programme. - Assist in the evaluation and approval process of proposed new loans and staff loans. - Compile credit risk reports. - Identify, assess, and address...


  • Durban, South Africa HR Matters Full time

    **Duties** - Manage the implementation of the divisions strategic & operational plans, policies, and procedures - Manage strategic credit risk management programme - Assist in the evaluation & approval process of proposed new loans and staff loan - Compile credit risk reports - Identify, assess, and address the impact of negative external influence -...

  • Debt Collection Agent

    2 weeks ago


    Durban, South Africa Berea Group Of Colleges Full time

    **Key Responsibilities**: - Accurately updating customers' information - Establishing a rapport with customers and rehabilitating customers through excellent customer service standards - Ensuring all quality of work is in line with Service Level Agreements. - Negotiate payment arrangement in accordance with set standards **Requirements**: A good telephone...

  • Debt Collection Agent

    6 months ago


    Durban, South Africa Berea Group of Colleges Full time

    **Job description** **Key Responsibilities**: - Accurately updating customers' information - Establishing a rapport with customers and rehabilitating customers through excellent customer service standards - Ensuring all quality of work is in line with Service Level Agreements. - Negotiate payment arrangement in accordance with set...


  • Durban, South Africa Nimble Credit Solutions Full time

    Collections Team Manager Reporting to: Operations Manager: Collections Job Purpose: As a Team Manager, you will play a pivotal role in managing collections, productivity, and administrative performance against set targets. Reporting to the Operations Manager, you will act as a beacon of leadership, driving our team's success and fostering a positive...

  • Debt Collection Agent

    7 months ago


    Durban, South Africa capital credit management Full time

    we at capital credit management are looking for motivated staff who are goal driven to make quick cash by recovering money from bad accounts. or call 0613691061 **Job Type**: Commission Ability to commute/relocate: - Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

  • Credit Controller

    21 hours ago


    Durban, South Africa Accountancy Placements Pietermaritzburg Full time

    A well-established business with it's Head Office in Durban North has a vacancy for an experienced full function Credit Controller to join their small but dedicated finance team. The role will report to the Financial Manager and will work closely with the Accountants and Accounts payable clerk. Duties will include: - Customer credit vetting, to enable CFO...


  • Durban, KwaZulu-Natal, South Africa Career-seekers Recruitment Solutions Full time

    At Career-seekers Recruitment Solutions, we are currently seeking a highly skilled Corporate Credit Risk Specialist to join our esteemed client in Cape Town. As a key member of the team, you will be responsible for assessing the creditworthiness of corporate clients and making informed decisions regarding credit limits and terms.The successful candidate will...