Retail Coordinator

3 weeks ago

Cape Town, South Africa The Joblink Full time

Contact person for this position:
Rayleen Lentz

**Essential Duties and Responsibilities: Operations**
- Assist with the execution of daily and monthly reports for the Head of RETAIL and CFO
- Coordinate with Staff Training, maintenance, and the implementation of Brand College procedures.
- Manage and complete special projects related to retail
- Drive performance in terms of targets
- Co
- ordinate Payroll with targets/commissions - company
- Ensure all stores are open and able to trade - staff, system, connectivity
- Bi-Monthly Store Meetings with all stores
- Recruitment
- Driving sales and targets
- Evaluating existing operations and developing appropriate strategies.
- Training store managers in effective sales and supervisory techniques.
- Creating and communicating sales targets at regular intervals.
- Monitoring sales across stores to check that quotas are met.
- Detecting, investigating, and remedying discrepancies in sales across stores, if required.
- Setting and implementing performance standards across all stores.
- Ensuring that employees observe company protocols.
- Collaborating with the Retail Compliance and Operations Manager to ensure that operations are consistent across the board.
- Custodian of Retail POS system
- System maintenance
- System trouble shooting in conjunction with IT
- Promotional co-ordination
- Promotional load
- Promotional communication in conjunction with visual manager
- Customer care for the retail chain
- liaise with and resolve complaints
- Traveling to stores to conduct your duties on-site, as needed.
- Informing your manager of progress and pitfalls on a regular basis.
- Implement the strategic planning and major operational and commercial activities of the sales area, responsible for the sales performance and create a people first working environment within the area
- Collaborate with your retail teams and follow-up of the sales strategy to the store managers/store teams, to secure objectives and align with regional goals
- Work with HR to implement an appropriate staff structure in your stores, to secure operations can be handled with quality and efficiency
- Collaborate with the Visual Manager to ensure all sales campaigns are carried out in accordance with Company guidelines and secure a high standard of visual merchandising, support, and challenge to optimise store layouts to drive selling
- Ensure all Store Managers receive the appropriate level of training, be aware of talents in the area and enhance succession planning

**System management**
- Implement and review all technology related processes, and ensure documentation prepared to train staff members on all required systems
- Assist in managing the day-to-day needs of retail stores on the POS system and ensure the correct requirements are in place for stores to operate
- Assist in testing of system upgrades and updates as well as provide relevant insights as required

Stock Management
- Assist stores with day-to-day stock management through implementation of strict control processes and ensuring audits are done in line with processes
- Compile product feedback from stores as and when needed
- Review in-store damages/testers/shortages/breakages in line with relevant reports and take required action where shortfalls are identified
- Assist with sourcing products from stores (Ad hoc)

**Campaigns**
- Assist the marketing teams with processes that impact the retail team regarding campaigns
- Ensure offers are eligible for POS and test implementation
- Review VM instructions (Operational/Compliance and review purposes)
- Review the offer/sale/markdown sheets to ensure information is in line with the business
- Prepare Campaign information for the Head of Retail
- Communicate any changes/updates to stores on campaigns

**Customer service**
- Assist the retail teams in-store and at head office with any escalation of customer queries and/or calling customers on escalated queries

**Sales**
- Analyze figures to ensure all stores are aligned with head office

**IT**
- Assist stores with escalations of call logs that affect the day-to-day functions of the store
- System support
- Assist IT with any ad hoc information that need to be communicated to and from stores

**Communication**
- Communicate important information that impacts the business, in-store processes and head office and ensure that all relevant parties are informed
- Any ad-hoc duties as allocated by Head of Retail.

**Minimum requirements**

5 years - Store environment/ Retail
- Store process and other process improvement and implementation
- Retail Project Management
- Dealing with IR matters
- Workforce scheduling
- Health and Safety at store level
- Compliance audits

**Education**
- Matric
- Tertiary - National Diploma Retail Management
- Other - Business Qualification

**Skills**
- Retail Management - Advanced - Inventory management
- Problem solving - Advanced
- Analytical thinking - Moderate - Analysis and interpretation of data
- Project m

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