Application Specialist

4 weeks ago

Johannesburg, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

A Cloud Applications Services Architect provides technical expertise in the design and demo of Managed Services solutions across the Cloud Applications domain. They are primarily involved in the technical pre-sales process working alongside NTT stakeholders (sales) to assess clients’ business needs and narrow down the potential technical solutions and platforms that would be the best fit for client business goals.

**Working at NTT**

**Key Roles and Responsibilities**:
**Troubleshooting**
- The primary role will require you to be a problem solver. You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests.

**Assesses business process requirements**

**Creates process and protocols for software**
- For any new and existing software that is in the organization, the Application support speacialist will create and develop protocols and procedures for its usage. Once these standards are developed, they may also need to provide training to users.

**Project Management**

**Execute business priorities**

**Customer excellence**
- You will uphold and continue to drive customer satisfaction across all sites. You will drive best practices with a focus on outcomes for our customers. You will identify and own local and global initiatives and continue to optimize our highly customer focused operational teams.

**Vendor relationship management**

**ITIL process**
- Will follow the ITIL standards on a helpdesk to align with our global helpdesk standard.

**Finance**
- Assist with achieving budget process.
- Assist the department with sourcing and budgeting.

**People**
- Contractor management.

**Process**
- Deliver on key allocated projects for the portfolio.
- Implement standardization for operational compliance in all sectors of IT
- Technical problem resolution management
- Identifying gaps in the support process and amend it accordingly.
- Support and customer satisfaction entrenchment.
- SLA alignment
- Assessing the technical needs of staff and clients.
- Establishing and maintaining strong relationships across teams and with staff/clients.

**Knowledge, Skills and Attributes**:

- Experience the in following ERP systems essential; SAP, Syspro.
- Experience in the following WMS essential; Datscope WMS.
- Exceptional technical ability to navigate all escalated related issues is a must.
- Comfortable working with development tools like SQL.
- Ability to be able to debug software at every technical level.
- Experience with the ITIL process.
- Previous experience of working in a highly pressurized environment.
- Excellent analytical and problem-solving skills.
- Deep understanding of the core business of the company and the avenues for growth.
- Ability to compose data into reports and interpret against forecasting.
- Verbal communication - professional phone manner and ability to match the customer’s style/level of communication.
- Shows initiative at every level.
- Customer service orientated, facilitating customer feedback and concerns to drive service improvement initiatives
- Positive and proactive approach at every level and under pressure.

**Academic Qualifications and Certifications**:

- Computer science related degree/ and or experience.
- Relevant technical qualifications.

**Skills Summary**

Cloud Architectures, Cloud Services Management, Containerization, Infrastructure Deployment, Serverless Computing

**What will make you a good fit for the role?**

**Workplace type**:
**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heri

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