Deputy General Manager

7 days ago


Parow, South Africa Ability Recruitment Full time

**Job Information**:
Industry

**Real Estate/Property Management***

Work Experience

**5+ years***

Salary

**Negotiable***

Currency

**ZAR***

City

**Parow***

Province

**Western Cape***

Country

**South Africa***

Postal Code

**2196**

The main purpose of this position is to be 2IC to the GM. Ensure that properties are leased to there fullest capacity, oversee Marketing, Operations and Risk Management.

LEASING
- Ensure that properties are rented to fullest capacity by focusing on shops/offices that have been vacant for longer than 6 months
- Build and maintain good relationships with external brokers
- Build and maintain good relationships with National tenants
- Assist Property Managers with complex deals, and offer guidance and support
- Ensure tenants are provided with proactive excellent service by the Property Managers e.g., tenant requests/problems are responded in a timely and courteous manner. Ensure that there is 24-hour emergency coverage for the property at all times
- Actively looking at ways to improve the non-GLA income of the properties.
- MARKETING
- Provide strategic guidance to the Marketing team and ensure that the main event campaigns for the centres are planned in advance
- Ensure that regular meetings are held with the Property Managers and Marketing team to encourage team ideas and implementation thereof
- OPERATIONAL
- Conduct proactive periodic site visits on a regular basis (at least monthly for retail sites) to make sure Property Managers are ensuring compliance with leases and the proper upkeep of the properties.
- Conduct weekend site visits
- Offer support and guidance to the Property Managers on areas that are not kept at the Company standard
- Ensure that turnovers spreadsheets, prepared by the Property Managers/Interns are accurate and identify potential risks
- TENANT AND SUPPLIER LIAISON
- Assist Property Managers with complex tenant queries/concerns and ensure that matters are resolved timeously
- Ensure that price increases are negotiated timeously and do not roll over to the following financial period
- Manage relationships with key site supervisors (i.e., security + cleaning) to ensure they are providing the services at the level they are contracted to do as well as further development
- RISK MANAGEMENT
- Continuously monitor controls relating to other income (i.e., Parking income, Non-GLA income, Recoveries) and ensure that the maximum income is obtained
- Monitor the debtors and identify potential vacancies
- Review the policies and procedures of the PM and Marketing departments on a monthly basis and identify gaps
- Assist the Head of Legal following up on outstanding rentals.
- Preparation of and ensuring expenditure budgets are not exceeded.
- Ensure company policies and regulations are adhered to be all staff and implemented fairly and consistently by Property Managers and supervisors.
- LEADERSHIP
- Identify training needs in the departments and implement training session
- Motivate team to complete tasks with a sense of urgency and ownership
- Share skills and experience with the team members to enhance the business
- Work closely with the Property Interns to ensure that there skills are enhanced during their time at the Company and mentor them to become excellent future Property Managers
- Actively manage staff performance and conduct on a day-to-day basis and conduct and submit performance appraisals by deadline
- Ensure Property staff vacancies are filled timeously with competent and motivated people
- DEPARTMENT CONTINUITY
- Oversee handovers between staff during transition periods
- If there is a period that the vacancy hasn’t been filled, when an employee leaves, obtain the necessary information from the exit employee, and ensure that no tasks are left incomplete and important information isn’t lost when handing over to the new employee.

**Requirements**:

- Matric
- Tertiary qualification is necessary
- Minimum 10 years experience in the property management industry with 5 years senior management experience.
- Retail property experience essential



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