Smi 415847 - Front of House Coordinator or Couple
2 weeks ago
**Employer Description**
An exclusive Luxury Game Lodge located on the Amakhala Game Reserve in Eastern Cape.
We are in search of a talented Front of House Coordinator to join our dynamic team. As a Front of House Employee at our safari lodge, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience from check-in to check-out. Your responsibilities will include greeting guests, providing lodge welcomes and orientation, handling inquiries, and assisting with various guest services to uphold our lodge’s reputation for excellence.
Your responsibilities will include:
- Greeting guests upon arrival with warmth and professionalism, providing a positive first impression of the lodge.
- Handling guest check-ins and check-outs efficiently, ensuring accuracy in reservation details and payment processing.
- Assisting guests with inquiries, requests, and special arrangements, offering personalized recommendations for activities and amenities.
- Maintaining a clean and organized front desk area, including the lobby and reception area, to create a welcoming environment for guests.
- Managing room assignments; ensure rooms are ready for guest check-ins and room checks are done.
- Coordinating with other lodge departments, including housekeeping and maintenance, to fulfill guest requests and resolve any issues promptly.
- Providing information about lodge facilities, services, and nearby attractions, promoting engagement and enhancing the guest experience.
- Handling guest feedback and complaints professionally, escalating issues to management as needed to ensure guest satisfaction.
- Adhering to lodge policies and procedures, including safety and security protocols, to maintain a safe and secure environment for guests and staff.
- Bar service, table service and general hosting responsibilities.
- Working closely with chef, coordinating meal times and preferences for clients.
Join our team and be part of creating unforgettable safari experiences for our guests at our esteemed lodge.
**Qualifications**
Hospitality related qualification.
**Skills**
- Previous experience in hospitality or customer service roles preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proactive and adaptable, with the ability to problem-solve and handle challenging situations with professionalism.
- Knowledge of reservation systems and basic computer skills required.
- Passion for hospitality and a genuine desire to create memorable experiences for guests.
- Flexibility to work varied shifts, including evenings, weekends, and holidays, as needed.
**Benefits
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