Front of House and Barista

6 months ago

Cape Town, South Africa Staff Unlimited Recruitment Full time

**Skills**:
- Must be energetic, fun and enthusiastic
- Welcome walk-in customers to the bakery
- Provide excellent service to retail customers and serve sit-down customers
- Perform payment transactions
- Take online, telephonic and delivery orders
- Take responsibility for the till and cash up sheets
- Place orders with suppliers
- Ensure shop looks clean and presentable at all times
- Ensure shelves are always stocked and clean
- Conduct yourself in a professional manner towards customers and colleagues at all times
- Look presentable at all times
- Make all beverages from coffees and teas to juices
- Assist colleagues during busy times
- Perform customer service with regards to complaints and compliments

**Competencies**:

- Have a positive attitude and the ability to learn quickly
- Be able to work under pressure
- Be friendly and energetic
- The ability to sell will be an advantage over other applicants
- Be able to work under pressure and priorities tasks
- Diligence and punctuality
- Possess leadership skills to manage and coordinate the Front of House and be the cheerleader and motivator of the bakery and kitchen team
- Know how to manage and work in a team, being part of the team is a must-have for a successful Front of House
- Be professional and have excellent people skills
- Exceptionally skilled at welcoming, serving, and interacting with guests
- Able to intervene in any conflict that might arise with customers, employees and suppliers
- Be precise, with attention to detail

**Additional**:

- 2-3 years’ experience as a waiter, customer service or front of house in a restaurant, café or bakery environment
- It is an added advantage if you have barista and Mediterranean or Lebanese food knowledge
- Experience with Point of Sale (POS) systems and devices
- Experience with and good knowledge of processing delivery orders relating to Uber Eats and Mr D Food
- Fluent in English
- Able to work under pressure
- Must be able to be on feet all day
- SA citizen or relevant work permits (no less than 12 months, negotiable to 6 months, but then a fixed term contract applies with no renewal if papers are not provided before end of 6 months)
- The employee’s normal hours of work will be 8-hour shifts, between the hours of 6am to 6pm, Monday to Sunday. Saturdays and Sundays are considered working days.
- Off days are during the week

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