Concierge

3 weeks ago

Cape Town, South Africa Crew Life at Sea Full time

Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain complete knowledge of:

- all hotel features/services hours of operation.
- all hotel restaurant food concepts, menu price range, dress code, and ambiance.
- all hotel room types, numbers/names, layout, appointments, amenities, and locations.
- all hotel room rates, special packages, and promotions.
- daily house count and expected arrivals/departures (particularly VIPs).
- scheduled daily group activities, names, and locations of meeting/banquet rooms.
- local events, attractions, and holiday schedules.
- Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times.
- Meet with the Supervisor/departing Concierge to review business status and follow-up actions.
- Access all functions of a computer system in accordance with departmental specifications.
- Set up a workstation with necessary supplies; maintain cleanliness throughout the shift.
- Legibly complete requisition for additional supplies/materials and submit to Manager.
- Maintain updated resource materials on all vendors and information to accommodate guest requests.
- Review the designated in-house guest list and be familiar with guests' names and room locations.
- Answer department telephone using correct salutations and telephone etiquette.
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Coordinate guest requests with designated vendors which may include:

- Room accommodations
- Airline reservations, changes, cancellations
- Transportation from hotel to airport and return
- Bus/train transportation
- Limousine reservations
- Car rentals
- Car repair and servicing
- Charter flights/rentals
- Babysitting services
- Banking/financial services
- Business center services/fax or telex services/mailing and delivery services
- Interpretation services
- Notary services
- Restaurant reservations, nightclub activities
- Dry cleaning, laundry, alterations, repairs
- Film processing
- Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities
- Formal wear rentals
- Flowers
- Salon appointments
- Shoe shines
- Shopping services
- Movie/theater/attraction tickets
- Sightseeing tours
- Medical services
- Religious services
- Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.
- Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
- Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.
- Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.
- Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.
- Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
- All other duties as required.

**Salary**: R60 000,00 - R100 000,00 per month

Application Deadline: 2024/03/23

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