Manager: Business Service Centre
2 weeks ago
**Primary Purpose**
Provides leadership and performs a full management function of branches and support in respect of general banking products in accordance with internal banking processes and general compliance regulations, to ensure continuous business growth and client retention. Achieve sales & leads targets set for the branch.
**Minimum Requirements**
**Qualifications**:
- Relevant tertiary qualification minimum Matric (Grade 12)
- FAIS - RE5 and RE1 certification
Experience
- 5 Years' experience In Managing a branch in the Banking environment
Ideal
- B Com Degree or Certificate in Banking (CIB level 5)
- Industry digital Channels experience
- 5 Years experience in a Regional operational management role
**Duties and Responsibilities include but not limited to**
FINANCE
Operations & Financial management
- Manage operational & client coverage strategy and plan for implementation
- Implement procedures and optimize the operating model to standardize and improve efficiency through digitization and automation
- Manage the branch operations of all the functions and other stakeholders that use/ rent the branch facility
- Ensure exceptional service to all walk-in customers
- Manage branch expenses by minimizing losses and write offs
- Manage budgets and allocate funds appropriately
- Margin and fee management
- Ensure staff culture in line with overall P& B culture
- Recruitment and training
- Achieve sales & leads targets set for the branch
CLIENT
Customer service
- Ensuring excellent service levels and quality to clients to ensure the retention of clients
- Ongoing and active engagement with internal stakeholders
- Pro-actively manage all complaints ensuring they are resolved within 24 hours and recorded
OPERATIONAL EXCELLENCE
- Process management
- Ongoing reporting and feedback
- Risk, compliance and asset management
- Keeping abreast of Compliance (FICA and Finsurv) requirements
- Knowledge of Banking products and systems
- Managing branch reports
PEOPLE MANAGEMENT
- Recruitment and selection of staff
- Performance Management
- Ensure compliance with occupational health and safety regulations
- Coaching, mentoring, support and training
- Industry, local role-players and stakeholders' relationships “NETWORKING”
- Perform a complete management and leadership function to ensure efficient delivery of services to clients,
- Talent Management
- Self-development, staying abreast with industry changes and new ways of servicing customers in the new norm
- This position is advertised in line with our commitment to Employment Equity._
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