Senior Operations Manager

7 months ago

Cape Town, South Africa Time Out Group Plc Full time

**Location: Time Out Market, Cape Town**
**Reporting to: Market General Manager**

**Role Overview**
We love what we do - and it shows Time Out Market is the division of Time Out that brings
our food and cultural experiences to life for our guests, readers and clients.
Our Senior Operations Manager will take the lead in ensuring our guests and team members a have a memorable experience with each visit to Time Out Market Cape Town.

**Key Responsibilities**
- Maintain the highest standards of food and beverage quality, guest service, cost
control, and consistency in accordance with TOM expectations
- Focus on succession management, training and, development of all TOM employees
Delegate responsibility to the management team as needed and enforce existing
policy consistently
- Oversee and participate in the hiring, training, supervision, management, coaching,
counseling, and evaluation of all members of the restaurant team
- Oversee the weekly schedule for both TOM staff and contracted staff
- Oversee payroll for the hourly and management staff, conduct pre-shift meetings,
and assist team members with any inquiries
- Develop and implement operating standards, policies, and procedures to be
followed by the management team
- Excellent communication skills required, both verbally and in writing, to provide
clear direction to the management and service teams
- Assign and instruct the employees and managers in the details of their work;
observe performance and encourage improvement where necessary
- Operate with an open-door policy, listen to and understand requests of the team,
respond with appropriate actions, and provide accurate information
- Remain calm and alert, especially during emergency situations and/or heavy
restaurant activity, serving as a role model for the management team and other
TOM and Vendor employees
- Interact with all department personnel, restaurant staff and Vendor staff as needed

**Skills**
Must have strong problem-solving skills

Must have strong business and financial acumen

Ability to lead by example

Ability to act in a professional manner always

Ability to communicate effectively and assertively in the English language, both

verbally and in writing with staff, clients, and the public

Ability to maintain a high level of confidentiality

Ability to write reports, business correspondence, and procedure manuals
- Ability to demonstrate a positive attitude always
- Ability to keep an open and objective view
- Ability to listen empathetically and be respectful always
- Ability to maintain composure and stay focused
- Ability to maintain personal integrity
- Ability to work as a team, stay organized, handle various projects at one time, follow

up and make accurate decisions
- Ability to handle a fast-paced, busy, and somewhat stressful environment
- Ability to work under pressure and meet deadlines

**Additional Functions**
In addition to performance of the essential functions, this position may be required to
perform a combination of the following support functions, with the percentage of time
performing each function to be solely determined by the General Manager based upon the
particular requirements of the operation.
- Participate in the development of the annual budget for the entire market; develop

short and long-term financial operating plans
- Attend mandatory meetings including divisional meetings, executive meetings, and

staff meetings
- Plan, execute and participate in community events.
- Plan, execute and participate in corporate events.
- Utilize traditional software programs such as Yoco, Microsoft Office (Word, Excel,

Outlook, and PowerPoint), Light Speed, and any department-specific systems in use
- Keep work area clean and organized
- Ensure confidential documents are kept in a secured area
- Properly dispose of confidential documents containing any personally identifiable

information via shredding or pulverization
- Complete other duties as assigned by the General Manager
- Demonstrate positive leadership characteristics, which inspire Team Members to

meet and exceed standards
- Maximize restaurant profitability, implementing effective controls of departmental

processes and prime (food & labor) costs
- Monitor the restaurant’s budget as well as TOM and Vendor revenues to ensure

efficient operations, including revenue and labor expense control
- Maintain compliance with TOM policies and procedures, as well as city, state, and

federal laws
- Maintain compliance with necessary operational policies, including Health and

Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws

General Requirements
- 25+ years of age
- Possession of or the ability to possess all state required work cards
- Proof of eligibility to work in the RSA

Education Requirements
- High School Diploma required; Bachelor’s degree preferred

Working Knowledge Requirements
- Minimum of three to five (3-5) years of restaurant operations experience required,

with a minimum

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