Senior Operations Manager

6 months ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
If you’re a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment.

Concentrix + Webhelp are looking for an experienced individual, driven by results to take on the responsibility of Senior Operations Manager working on an innovative, international campaign in our vibrant Cape Town office.

A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for communicating and leading by example is sure to impress us.

**What you will do in this role**
As a Senior Operations Manager on our team, you’ll be:

- Maintaining and improving all areas of operational performance through setting and reviewing KPIs, recovery and action plans
- Managing campaign teams and all key personnel to ensure all company targets and goals are adhered to
- Being accountable for the deliveries and decision making of others in their campaigns
- Being responsible for information security in line with the published Security Policy
- Providing daily contact between Concentrix + Webhelp and the client in the absence of the Business Manager (BM)
- Attending/assisting in client presentations, progress and review meetings to ensure effective lines of communication and consistency across all campaigns
- Ensuring seamless transaction of client processes and procedures
- Pro-actively informing and consulting with the BM regarding any deviations from forecast revenue and potential shortfalls at earliest opportunity
- Holding regular meetings with operations manager to communicate client and company information, drive performance improvements and discuss people management, issues faced and future plans
- Contributing to client reports and management reports, highlighting achievements and areas of development
- Working with the BM to manage areas of control and responsibility within agreed operational and financial budgets
- Producing and providing the business case for any relevant shift changes, roles and responsibilities of staff and workflow recommendations
- Undertaking robust risk and impact management
- Striving to inspire, motivate, support, lead and develop operations managers and their direct reports across the campaign through the use of performance management, feedback, coaching, and training
- Maintaining and improving all areas of operational and campaign performance through setting and reviewing KPIs and agreeing recovery and action plans
- Assisting the BM in managing the campaign to maximise revenue from well-managed client relationships

**Your qualifications**
Concentrix + Webhelp is a great match if you have:

- In-depth knowledge of contact centre practices and technology
- Sound understanding of internal systems, software and company procedures
- Ability to identify customer trends
- Experience of client partnerships, working to identify and maximise business growth and development opportunities
- Management skills gained in a customer-focused environment at senior level
- Understanding of resource planning
- Understanding of business planning and experience of objective setting

Please note that the appointment will be made in line with the in line with the company’s EE Plan.

After applying, you'll be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.

Job Reference: SA02989

  • Agrimark Operations Limited

    4 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    A comprehensive role is available for an experienced Workshop and Mechanisation Manager at Agrimark Operations Limited, a leading agricultural retail company with a presence in South Africa and Namibia.Reporting to the Operations Manager Mechanisation, the successful candidate will be responsible for planning and optimising workshop operations to achieve...

  • Senior Operations Manager

    1 month ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    **About the Role:**We are seeking an experienced Senior Operations Manager to join our team at ABC Worldwide.As a key member of our operations team, you will be responsible for overseeing the growth and development of our client portfolio. This includes monitoring the successful delivery of operational targets according to client agreements, reviewing...

  • Senior SQL Database Administrator

    2 months ago

    Cape Town, South Africa Games Global Operations Limited Full time

    Overview: The** Senior SQL Database Administrator** (DBA) is responsible for managing and maintaining SQL Server databases to ensure their optimal performance, availability, and security. You will have a crucial role in maintaining the health, performance, and security of the organization's SQL Server database systems. You will also play a key part in...

  • Senior Operations Manager

    1 month ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job OverviewWe are seeking a highly skilled Senior Operations Manager to lead our global travel operations team.

  • Senior Operations Manager

    8 months ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - If you’re a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment. Concentrix + Webhelp are looking for an experienced individual, driven by results to take on the responsibility of Senior...

  • Senior Operations Manager

    8 months ago

    Cape Town, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - If you’re a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment. Concentrix + Webhelp are looking for an experienced individual, driven by results to take on the...

  • Senior Operations Manager

    7 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** If you’re a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment. Concentrix + Webhelp are looking for an experienced individual, driven by results to take on the responsibility of Senior Operations Manager. Working on an exciting campaign in our vibrant** Cape Town**...

  • Senior Operations Manager

    1 week ago

    Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    Job Title: Senior Operations ManagerWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Rory Mackie & Associates. This is an exciting opportunity for a results-driven professional to lead the management of our operations functions.About the Role:Lead and direct support staff to ensure the consistent delivery of...

  • Retail Store Supervisor

    4 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Agrimark Operations Limited is a growth-focused business and subsidiary of KAL Group Ltd, listed on the Johannesburg Stock Exchange (JSE). We operate over 100 locations across South Africa and have a growing e-commerce presence. Our retail branches and specialist brands offer high-quality farming supplies, solutions, and a broad range of retail products to a...

  • Senior Software Engineer

    4 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    About Agrimark Operations LimitedAgrimark Operations Limited is a growth-focused business and subsidiary of KAL Group Ltd, proudly listed on the Johannesburg Stock Exchange (JSE). With over 100 locations across South Africa and a growing ecommerce presence, our retail branches and specialist brands offer high-quality farming supplies, solutions, and a broad...

  • Senior Sales Operations Manager

    1 month ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Overview:Tower Group is seeking an experienced Senior Sales Operations Manager to join their team. This role will be based in a regional location and will oversee the sales operations across various stores.Salary:$80,000 - $120,000 per annumAbout the Role:The Senior Sales Operations Manager will provide support to staff, train, develop and manage store...

  • Senior Financial Operations Manager

    2 months ago

    Cape Town, Western Cape, South Africa CA Financial Appointments Full time

    We are seeking a highly skilled Senior Financial Operations Manager to join our team at CA Financial Appointments. The successful candidate will be responsible for overseeing all aspects of financial operations and managing day-to-day accounting tasks.Key Responsibilities:Oversee financial operations and manage accounting staffHandle customer statements,...

  • Data Systems Developer

    1 month ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Job Summary: We are seeking a skilled Data Systems Developer to join our team at Agrimark Operations Limited. The successful candidate will be responsible for designing, configuring, and implementing new systems and changes to existing systems. They will also analyze business requirements, write technical specifications, and code small to medium...

  • Senior Operations Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job OverviewWe are seeking a highly skilled Senior Operations Manager to join our team at West Coast Personnel. As a key member of our operations department, you will play a crucial role in supporting the company's growth and ensuring adherence to regulatory requirements.About YouTo be successful in this position, you will require a strong background in...

  • Senior Operations Manager

    7 months ago

    Cape Town, South Africa Totalstay Full time

    **About the role** As an operational leader with a passion for service excellence, you will oversee the day-to-day operations of our Aparthotel and LAV (Luxury Villa & Suites) portfolio. As a key member of our team, you will be responsible for driving operational efficiency, ensuring exceptional guest experiences, and upholding company standards. You'll use...

  • Senior Financial Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Senior Financial Operations ManagerWe are seeking a highly skilled Senior Financial Operations Manager to join our team in Cape Town. This is an exciting opportunity for an experienced accountant looking to take on new challenges.Key Responsibilities:Manage financial operations, including accounting, budgeting, forecasting, and financial reporting.Oversee...

  • Senior Logistics Operations Manager

    1 month ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    **Job Title:** Senior Logistics Operations Manager**Company Overview:** At Service Solutions, we are a national leader in the truck rental and logistics industry. We are seeking a highly skilled and experienced Senior Logistics Operations Manager to join our team.**Estimated Salary:** $85,000 - $110,000 per annum (dependent on experience)**Job Description:...

  • Senior Financial Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Proactive Recruitment Full time

    About the RoleWe are seeking an experienced Senior Financial Operations Manager to join our team at Proactive Recruitment. This is a challenging role that requires a highly skilled individual who can manage all finance-related processes, provide expert advice to the Senior Management Team, and drive business growth.Job ResponsibilitiesManage all aspects of...

  • Senior Financial Operations Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    **Job Title:** Senior Financial Operations ManagerWe are seeking a highly skilled and experienced Senior Financial Operations Manager to join our team at Communicate Recruitment. In this role, you will be responsible for leading the financial operations of our clients, ensuring efficient and effective management of financial processes.**About the Role:**As a...

  • Senior Operations Manager

    2 months ago

    Cape Town, Western Cape, South Africa Telebest Full time

    At Telebest, we are seeking a Senior Operations Manager to lead our Client Engagement department in Bellville, Cape Town.Requirements:Matric.RE Certificate.Short Term Insurance NQF level 4 Qualification.Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5).2+ years' team management experience in a call centre environment.Short...