Departmental Head

3 weeks ago

Pretoria, South Africa AVBOB Full time

**Processing New Appointments**
- Stay abreast of fit and proper criteria as published by the Registrar from time to time and in collaboration with management align in-house requirements to legislative requirements. Update policy and procedures where needed and refer to management for approval.
- Preliminary approve insurance branch appointment packs in line with fit and proper criteria and department policy daily.
- Refer, preliminary approved, appointments packs to the General Manager: Insurance Sales for final approval as per Delegation of Authority.
- Upon final approval by the General Manager: Insurance Sales release appointment contracts to the relevant appointing line manager for discussion with and acceptance of appointment with appointee.
- Monitor that Snr Clerks follow up with appointing line managers on receiving outstanding acceptance of appointment documentation.
- Monitor that Snr Clerks refer accepted appointments to the Salaries Department for the activation process and that daily reconciliation processes are performed by the Snr Clerks to ensure that all appointments are activated.
- verify appointment processing progress of Snr Clerks,
- identify and resolve any challenges experienced that will delay appointments,
- Discuss problem cases with management and suggest solutions and communicate solutions to the processing team.
- Facilitate electronic record keeping of all appointment files referred to the Salaries Department on the relevant drive (T-Drive). Manage drive access control to ensure that documents are only accessed by authorised personnel.
- Monitor the FSCA registrations process of new appointees by reconciling registration confirmations and new appointment records to ensure that new appointments are registered as per legislative requirements (15 days from appointment).
- Maintain FSCA central representative register and update the Registrar with any changes within the prescribed 15-day period (new appointments/terminations/profile changes).
- Resolve queries escalated by the sales teams with the appointment teams and provide appropriate feedback.

**FAIS Compliance**
- Supervision Monitoring
- Monitor supervision processes and activities followed by line managers within insurance branches by extracting and inspecting supervision reports from the system and report to management on supervision progress and compliance.
- Assist insurance branch personnel with escalated system queries during supervision cycles.
- Identify and report to management on any non-compliance risks identified.
- Create and submit to management monthly reports on supervision progress by insurance line managers.
- Category Amendment Requests:

- Approve insurance category amendment requests, after evaluation by Snr Clerks, by evaluating substantiating documentation to category requirements.
- Approve Addendum to contracts and refer documentation back to Snr. Clerks for send-off to the relevant insurance line manager.
- Continuous Professional Development:

- Track annual Continuous Professional Development (CPD) requirements vs achievements of insurance sales personnel and report progress to management.
- Identify non-compliant individuals and in collaboration with management refer these cases to the Employee Relations team for remedial action.
- Monitor that Senior Clerks regularly update records and that they provide progress reports to the provincial and area managers.
- Class of Business:

- Track Class of Business training records per position and identify individuals that does not meet the requirements. Have Snr Clerks communicate requirements and due dates to meet requirements to the affected individual and his/her line management.
- Identify non-compliant individuals and in collaboration with management refer these cases to the Employee Relations team for remedial action.
- Competence Register:

- Monitor competence register to ensure that updated records, on LM10, update correctly by extracting the register from the system and do spot-checks on report records vs LM10 records.
- Accreditation Certificate
- Resolve escalated system queries that prevent sales teams from generating accreditation certificates.

**Transfers**
- Spot-check branches personnel transfers processed by Senior Clerks to ensure correctness.
- Monitor Senior Clerk processing to ensure that changes are effected on the system within the turnaround times and as per policy and procedure.
- Ensure that the change is communicate to all relevant stakeholders by Senior Clerks.

***Branch Maintenance and Telephone list**
- Verify completeness and correctness of the opening of new branches by Senior Clerks on system.
- Monitor that the branch contact details are always updated and communicated to all stakeholders. Verify that Senior Clerks generated and saved an updated telephone list on the V/Drive on a monthly basis.
- Verify completeness and correctness of system branch transfers processed by Senior Clerk.

**Statistical Platform Mainten

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