Tour Consultant Team Leader

7 months ago


Heidelberg, South Africa HotelJobs.co.za Full time

Join the Adventure as a Tour Consultant Team Leader ✈

Kendrick Recruitment is on the lookout for an experienced and dynamic Tour Consultant Team Leader with 5-7 years of leadership experience.

**Role Overview**:
This full-time role is ideal for a Tour Consultant Team Leader who will lead a team of consultants in delivering outstanding inbound travel services. You'll be responsible for managing inquiries, overseeing all aspects of tours, coaching & developing team members, and ensuring seamless travel experiences for our clients. ✨

**Responsibilities**:
Lead and manage a team of consultants to success.
Oversee new inquiries and manage their distribution.
Ensure smooth operation of all tours, finding solutions to challenges.
Be on-call to problem-solve for in-country guests after hours.
Reconcile cancelled tours and assist with complex costings.
Report on conversion rates & sales, set and meet targets.
Collaborate with the Systems Lead on the smooth operation of DTE systems.

**Qualifications & Skills**:
5-7 years of proven managerial experience in luxury inbound travel.
Exceptional interpersonal and communication skills.
In-depth knowledge of luxury travel destinations in Southern and/or East Africa.
Proficiency in Tourplan is essential.
Strong team collaboration, crisis management, and problem-solving skills.
Attention to detail, organizational skills, and a solutions-driven mindset.
Ability to work with a sense of urgency and meet deadlines.
Proven ability to motivate team members.

**Salary & Benefits**:
R40,000 - R50,000 with commission-based incentives, reflecting your expertise in the luxury travel industry.



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