Group Reservations Consultant

3 weeks ago


Camps Bay, South Africa Tych Business Solutions Full time

Reservations Consultants are responsible for all calls, reservations and quotations for all properties within our clients portfolio.

Group Reservations experience is essential to be considered for the position

**MINIMUM REQUIREMENTS**
- 3 years group consultant experience within a Hotel environment
- 2-years Opera Experience
- Hospitality Management Diploma advantageous
- Microsoft Suite

**DUTIES & RESPONSIBILITIES**
- Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator - details to appear on correspondence and in PMS.
- Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator - details to appear on correspondence and PMS accurately.
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for reservations in all business segments
- All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations
- Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Immediate communication, to front office, of amendments to on the day arrivals.
- Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
- Follow-up on any special requests, tourism service bookings and arrival times.
- Follow up on all trade peak bookings within the portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year.
- Communication of any special / VIP bookings to Reservations Manager and Front Office.
- Guest complaints and follow up - communicated to management
- Accept waitlist reservations, record and follow up on PMS

**Salary**: From R15,000.00 per month

Ability to Commute:

- Camps Bay, Western Cape (required)

Ability to Relocate:

- Camps Bay, Western Cape: Relocate before starting work (required)


  • Group Reservations

    3 weeks ago


    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Our Travel support team seeks a Groups Reservations consultant to join their team. You will be responsible for calls,...


  • Camps Bay, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through staff incentives and career development, this is the company for you. We have an exciting opportunity for a FIT and Groups Reservations consultant to join our busy team. **Minimum...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls,...


  • Camps Bay, South Africa Tych Business Solutions Full time

    We are seeking a Reservations Consultant to join our clients busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within our clients portfolio **Minimum requirements** - Matric - Accommodation certificate / Hotel School Diploma is advantageous - Opera experience is essential - Minimum 2 years...


  • Camps Bay, South Africa Tych Business Solutions Full time

    We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within our clients portfolio through the Travel Support Channel platform. **Minimum requirements** - Matric - Accommodation certificate / Hotel School Diploma is advantageous - Minimum 4...


  • Camps Bay, South Africa Tych Business Solutions Full time

    We are seeking a Reservations Consultant to join our clients busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within our clients portfolio **Minimum requirements** - Matric - Accommodation certificate / Hotel School Diploma is advantageous - Opera experience is essential - Minimum 4 years...


  • Camps Bay, South Africa Tych Business Solutions Full time

    Maintain a high level of customer service - Excellent written and verbal communication skills - Assist in investigating and resolving customer complaints - Promote and sell VNL products and services using up-selling and suggestive selling techniques - Quotations to be done accurately - Confirmations and pro-forma invoices issued on time and according to...


  • Camps Bay, South Africa Tych Business Full time

    Product Knowledge - Property Knowledge of all Client trade products - Policies and Procedures - Sub Brands - **Details/terms of sub-brands within the Client portfolio**: - **Superior product knowledge is vital** - Product knowledge is a responsibility not a functionCustomer Relations - Maintain a high standard of customer service and excellent communication...


  • Camps Bay, South Africa Career Custodians Full time

    The Bay Hotel in Camps Bay is seeking a Travel Consultant to join our bespoke team. If you see yourself working in one of Cape Town's most luxurious locations then this position is for you! Reservations Consultants are responsible for all calls, reservations, and quotations for all properties within the Village & Life portfolio through the_ Travel Support...

  • Travel Consultant

    4 weeks ago


    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Our Travel support team seeks a Travel consultant to join their team. You will be responsible for calls, reservations and...

  • Travel Consultant

    3 weeks ago


    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Our Travel support team seeks a Travel Consultant to join their team. You will be responsible for calls, reservations and...


  • Camps Bay, South Africa Career Custodians Full time

    Village N Life is recruiting for a Direct Reservations Manager to oversee our group of reservationists and all the properties in our portfolio. Scope of the role: Conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations system. Provide current, accurate information...


  • Camps Bay, South Africa Tych Business Solutions Full time

    **Job ID**: 83623**Date Posted**: Posted 1 hour ago**Location**: Camps Bay**Job Title**: DIRECT RESERVATIONS MANAGER - CAMPS BAY - WESTERN CAPE MINIMUM REQUIREMENTS - QUALIFICATION: Applicable Tertiary Qualification will be advantageous - EXPERIENCE: Minimum of 2 years’ experience in the same or similar position in a luxury hotel sector Familiar with all...


  • Camps Bay, South Africa Tych Business Solutions Full time

    **Job ID**: 76584**Date Posted**: Posted 4 hours ago**Location**: Camps Bay**Job Title**: SENIOR TRAVEL CONSULTANT - CAMPS BAY - WESTERN CAPE Minimum requirements - Matric - Accommodation certificate / Hotel School Diploma is advantageous - Minimum 4 years experience in a similar position withing the luxury hotel sector - Familiar with the duties and...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    Hotel in Camps Bay, part of an established International Group is looking for a Junior Tour Consultant. - To ensure that guests receive an exceptional guest experience that goes beyond their expectations - Ensuring harmonious relationships exist with other departments, suppliers and international sales managers by maintaining clear and prompt communication...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading tourism and hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. You must be able to work 2 Saturdays per month. Take your career to the next level by joining our team for this...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    **Minimum Experience and Qualification Required**: - Grade 12 certificate - 1 years experience in a reservations position or 2 years experience in a reception position at a reputable operator. - Computer literate with working knowledge of Basic Microsoft Office Outlook, Word and Excel - Microsoft 360 proficient - Experience at operator level of a Property...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    **Minimum Experience and Qualification Required**: - Grade 12 certificate - 1 years experience in a reservations position or 2 years experience in a reception position at a reputable operator. - Computer literate with working knowledge of Basic Microsoft Office Outlook, Word and Excel - Microsoft 360 proficient - Experience at operator level of a Property...

  • Airbnb Host

    4 weeks ago


    Camps Bay, South Africa HotelJobs.co.za Full time

    Join us at Village N Life, where we invite you to embark on a transformative journey as our Airbnb Host extraordinaire, stationed in the vibrant community of Camps Bay. Here, we don't just provide accommodation; we curate the very essence of hospitality and warmth. As the steward of our Airbnb havens, you'll be the architect of memorable stays and the...

  • Spa Receptionist

    1 week ago


    Camps Bay, South Africa The Twelve Apostles Hotel and Spa Full time

    **Spa Receptionist/Back-up Therapist** **Job Summary**: We are looking for a socially focused, detail orientated and highly organised team player who can operate under pressure to welcome spa guests and manage reservations. **Organisational Positioning**: - **Department**:Spa - **Reporting to**:Spa Manager - **Liaising with**:Front Office; Housekeeping;...