Workshop Manager

2 weeks ago

Middelburg, South Africa Afgri Full time

Afgri Equipment Middelburg is looking for a seasoned Workshop Manager to join the Agricultural equipment team in Middelburg.

The purpose of this role is to ensure that agricultural equipment is efficiently repaired and maintained, while assist and supervise technicians in their duties and ensuring that the highest level of customer service is maintained at all times.

**REQUIRED MINIMUM EDUCATION/TRAINING**
- Grade 12
- Qualified Mechanisation Technician

**REQUIRED MINIMUM WORK EXPERIENCE**
- 5 years experience as a qualified mechanisation technician of which 3 years must be John Deere experience

**KEY PERFORMANCE AREAS**
- Supervise all workshop activities including scheduling and controlling work processing
- Identify, investigate and resolve all workshop related problems
- Maintain a safe work environment and ensure compliance with health and safety regulations
- Ensure protective equipment is used as prescribed
- Build and maintain good customer relationships and ensure that customer queries and complaints are resolved within the prescribed turnaround time
- Handle all warranty claims and ensure credits are received
- Oversee scheduling and control working hours and ensure that the status of job cards is updated
- Ensure control of tools and workshop equipment
- Report on activities as required by management
- Enforce and monitor budget control
- Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations

**TECHNICAL KNOWLEDGE/ COMPETENCIES**
- Good Customer Services
- Lead the workshop team
- Understanding of agriculture, agricultural technology and farmers
- Valid driver's licence

**BEHAVIOURAL COMPETENCIES**
- Business and customer orientation
- Analytical
- Safety cautious
- Problem analysis
- Focus on quality
- Accountability
- Ability to work individually as well as in a team
- Good customer service and interpersonal behaviour

**Closing Date: 17 November 2023**
- A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner._

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