Senior SAP Fico Support Specialist

2 weeks ago


Johannesburg, South Africa Glencore Full time

**Job highlights**
- The SNR SAP FICO Support specialist will be responsible for providing second and third level support processes in S/4 HANA to the SAP support centre and to the Regional Financial Controller of Africa, Australia, South America, and Canada.
- Johannesburg, Gauteng, South Africa

**Job ID**
- GCA_M004**Closing date**
- 10/07/2024**Last Updated**
- 25/06/2024***

**Senior SAP FICO Support Specialist**

Melrose Arch
- Johannesburg
- Ref. No. GCA_M004**OVERVIEW**:

- The SNR SAP FICO Support specialist will be responsible for providing second and third level support processes in S/4 HANA to the SAP support centre and to the Regional Financial Controller of Africa, Australia, South America, and Canada.
- In addition, responsible for delivering high quality support to provide solutions to all FICO SAP activities based on its experience in SAP FICO configuration and data analysis.

**KEY RELATIONSHIPS**:

- SAP Support Project Manager
- Lead SAP Support FICO
- SAP Global Support team
- Copper Commercial Service functions (Global Finance, Transnational services, Vendor management, Compliance, Legal Services and Treasury
- Global BPO’s and SME’s
- Copper IT management

**QUALIFICATION & SKILL REQUIREMENTS**:
Minimum Qualifications:
- Matric - National Senior Certificate
- Preferred Accounting or IT Degree or Diploma equivalent
- SAP Certified
- S/4 Hana Experience

**Competencies**:

- Strong problem solving and decision-making skills.
- Ability to absorb and work under pressure.
- Good organisation and co-ordination skills required.
- Strong oral and written communication skills and the ability to collaborate effectively with multiple stakeholders across the organisation at all levels.
- Ability to adapt to change.
- An analytical perception, a structured way of working and an ability to get things done.
- Strong experience in both support and implementation environments
- Strong client relationship skills with a demonstrated ability to communicate effectively, both verbally and written.
- Ability to work under pressure of tight project deadlines.
- Strong functional/ technical knowledge across the Financial Stream
- Technical: Expert level to guide, develop and influence practice in SAP and S/4 HANA implementations and developments. Requires detailed knowledge of principles and concepts in own area and limited knowledge of related functions.
- Leadership: To make a strategic contribution by identifying gaps and issues to provide solutions. Strong experience in both support and implementation environments
- Exceptional understanding of accounting, controlling and finance processes
- Knowledge of IFRS accounting standards
- Confidence and ability to make recommendations for selection of appropriate SAP business processes.
- Mining business implementation of SAP
- High standard of teamwork
- Cross-cultural Communication skills

**Work Experience**:

- 10 years of SAP experience plus at least 5 full cycle implementations
- S/4 Hana Experience
- Demonstrated written and oral English language proficiency. Other languages are an advantage, such as French and Spanish

**GENERAL ACCOUNTABILITY**:

- Financial Perspective
- Project and Support Tracking and Reporting on deviations.
- Project and Support Risk and Issues Management
- Logistics and planning coordination.
- Operational Perspective
- Design, implement and maintain SAP FICO modules using best practices.
- Provide second and third level support in SAP FICO area to Site Super User and End Users - financial processes and integration to/from Finance in SAP and Master Data.
- Identify gaps and issues and assist with solutions.
- Determine complex business requirements (e.g., Functional and Technical, information needs, business processes) through information-gathering sessions.
- Analyse information gathered, document business requirements and map to SAP business processes.
- Configure FICO solutions - Financial Accounting, AP, AR, Fixed Assets, Cost and Profit Center accounting.
- Functionality testing: knowledge of, and ability to use, testing methodologies, processes, and tools, including unit, integration, system, regression, and dry run testing.
- Coordinate execution of project and support tasks in functional area.
- Identify gaps, issues, and work around solutions.
- Involved in on-going SAP global rollout.
- Validate the report requirements.
- Collaborate closely with Business decision makers and End Users.
- Lead and provide Level 3 support to site super users and end users as required.
- Provide support to the site finance teams to ensure delivery against performance targets.
- Perform system changes and configuration.
- Ensure PM and support documentation are kept up to date.
- Maintain SAP copper documentation and templates and provide to template owners.
- Business user training - refresh business user training at least once in 6 months
- Provide ad hoc informal training and upskilling to SMEs on relevant awareness requirements.
- Co



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