Phone Operator

2 weeks ago


Cape Town, South Africa Intosol Luxury Travel Full time

Phone Operator (M/F/d, hybrid)

We are looking for experienced phone operators to join our team in Cape Town. For our clients we are creating live-changing memories on the African continent. Our target markets are wealthy individuals and families, Our target markets are wealthy individuals and families, which means trust, reliability, etiquette and empathy are of utmost importance.

We will be working in the following shifts. 2 weekend shifts will be required per Phone Operator per month.

**Morning Shift** 06:00-14:00
**Day Shift **14:00-22:00
**Night Shift** 22:00-06:00

**Weekend Shift** 14:00-22:00

**Responsibilities**
- Proactive outbound calls to potential customers
- Calling through our leadlist with an increasing target of 5-9 calls per hour
- Capturing important information for our Travel Designers
- Chasing up on existing quotes that have been sent out

**Requirements**:
Personality
- You are friendly, well-spoken and have a positive mindset
- You are an excellent communicator with great attention to detail
- You have a goal-oriented and meticulous approach to work as well as a high degree of personal responsibility and independence
- You don't mind working in different shifts
- You are a real team player, that works for the good of the team rather than for her/himself

Experience & Skills
- Min 3 Years experience as a phone operator (international)
- Min 3 Years experience in office environment
- Excellent command of English (verbal)
- Good command of English (written)
- Good MS Office skills (especially Excel and Word)

**Benefits**
- Family-like company culture based on a fair, trusting partnership
- Long-term-oriented, autonomous field of responsibilities and individual development opportunities in an innovative travel company
- Very good earning potential with a potential to grow
- Training with our Head Office to marry your experience with our process
- Company Laptop
- Night Shift Bonus
- Work shuttle for shifts starting and ending 10pm and later

**Salary**: R10,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office (required)
- Phone Service (required)
- Call Centre (required)

**Language**:

- English (required)

Application Deadline: 2023/06/30
Expected Start Date: 2023/08/01



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