IT Support Technician
4 weeks ago
**Overview**:
Innovate IT is looking for a dedicated and skilled IT Technician to join our team. You will be permanently based at one of our client sites while being an integral part of our dynamic Managed Service Provider (MSP) business. In this role, you will support a diverse range of clients, providing top-notch desktop and network support services. We are seeking someone with a strong technical background, a solid work ethic, and a commitment to delivering outstanding customer service.
**Key Responsibilities**:
- Provide desktop support for over 500 workstations across multiple clients.
- Troubleshoot and resolve hardware issues (Minimum of A+ Certification essential), including fault-finding and repairs.
- Provide network support, including routing, switching, and VPN setup (Minimum of N+ Certification essential).
- Manage and maintain Microsoft 365 Services, including user setup and administration.
- Support antivirus and endpoint protection, particularly Acronis Cyber Protect Cloud (experience with Acronis is an advantage).
- Assist with cloud technologies and solutions for clients.
- Provide support for Time & Attendance, Access Control, and CCTV technologies (experience is an advantage).
- Use ticketing systems to log, track, and resolve incidents efficiently (previous experience essential).
- Ensure client satisfaction through clear communication, timely issue resolution, and professional reporting.
**Requirements**:
- Minimum 2 years of experience in a similar role providing desktop and network support.
- A+ and N+ Certifications required; any Microsoft certification (e.g., Microsoft Certified: Modern Desktop Administrator Associate) is an advantage.
- Strong knowledge of Microsoft 365 administration, networking (routing and switching), and endpoint protection.
- Experience with cloud technologies and solutions.
- Familiarity with Time & Attendance, Access Control, and CCTV systems (preferred).
- Excellent communication skills and attention to detail.
- Ability to work both independently and as part of a team.
- Good problem-solving skills and a proactive approach to resolving technical issues.
- Standard hours: 8am-5pm, Monday to Friday, with occasional overtime.
**Benefits**:
- Career growth opportunities within a rapidly growing MSP.
- Training and certification on key vendor technologies (Acronis, HP, Avigilon, Arista).
- Dynamic and young work environment where teamwork and pride in work are valued.
Pay: R15 000,00 - R22 000,00 per month
Ability to commute/relocate:
- Umhlanga Rocks, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (required)
**Experience**:
- Network support: 2 years (required)
**Language**:
- English (required)
License/Certification:
- A+ Certification (preferred)
- N+ Certification (preferred)
- Microsoft Certification (preferred)
Application Deadline: 2024/12/31
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