Network Operations Monitor
3 months ago
123NET FIBRE is a rapidly growing Internet Service Provider, dedicated to delivering high-quality and reliable fibre Internet solutions to our customers. Our mission is to connect the world with advanced, innovative, and affordable network solutions. We pride ourselves on our exceptional customer service and our commitment to staying ahead of the curve in the constantly evolving world of technology.
We are currently seeking a talented and experienced **Network Operations Monitor** to join our team.
**Primary Objective of Position**
Responsibilities will include using real-time chat systems to monitor technician locations and status updates, ensuring that network issues are resolved promptly and effectively.
**Key Responsibilities and Tasks**
- Consistently oversee the performance and status of Wi-Fi sites, high sites, and wired connections
- Detect and address network outages, performance degradation, and other technical issues
- Utilize network management tools and dashboards to monitor network health and performance indicators
- Organize response efforts for network outages or disruptions to ensure prompt resolution
- Record incident details and resolutions in a centralized system for future reference and analysis
- Collaborate with technicians to prioritize and resolve network issues based on urgency and impact
- Provide real-time updates to technicians and other stakeholders regarding network status and incident resolution
- Ensure clear communication with internal teams, including network engineers, field technicians, and management
- Communicate with the teams to create and execute network maintenance schedules and procedures
- Provide timely updates and critical information to support smooth operations and minimize downtime
- Produce and assess reports on network performance, incidents, and resolution times
- Update and manage documentation for network infrastructure, incident response procedures, and technician activities
- Analyse trends and offer recommendations to enhance network reliability and performance
**Education Requirements**:
- Minimum requirement: Matric
- Proficiency in Microsoft Office and computer literacy essential
- Professional communication skills
**Skills & Experience**:
- Excellent written and verbal communication skills, with proficiency in using chat and other communication platforms
- Capable of escalating delays effectively
- Ability to perform well under pressure and handle multiple tasks concurrently
- Strong problem-solving and analytical abilities
- Adaptable to a fast-paced work environment
- Strong time management skills
- Honesty and reliability
- Quick thinking ability
- Meticulous attention to detail
**Competencies**:
- Problem-solving aptitude
- Capacity to adhere to work protocols and regulations
- High work standards
**Job Type**: Full-time
**Pay**: R5,000.00 - R6,000.00 per month
Pay: R5 000,00 - R6 000,00 per month
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