Specialist - Vip and Escalations Technical

6 months ago


Roodepoort, South Africa MTN Full time

**Mission/ Core purpose of the Job**:
To act as a pivotal member of the Technical Support team, focusing on VIP customer service and technical escalations while ensuring exceptional support quality.
Enhance the customer journey for VIP clients through expert resolution of complex issues and dedicated support, ensuring the highest level of satisfaction.
Contribute to the continuous improvement of the technical team's knowledge and troubleshooting methods by sharing insights on new technologies and innovative solutions.
Collaborate with the product team, providing technical support insights that help in refining and enhancing product offering



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