Network Specialist
3 months ago
**Job Advert Summary**:
Clover is looking for a Network Specialist to ensure operational status of Clover IT Wide Area Network, Local Area Network Wi-Fi infrastructure and Internet Services. Interact with external vendors to resolve technical and performance issues. Maintain documentation.
**Minimum Requirements**:
- Grade 12 or equivalent NQF4
- Business English: Fluent
- Code 08 Driver's license
- Computer literacy (Intermediate)
- Travel off-site/ overnight stay
- Work shifts/weekends/public holidays
- Work in confined spaces
**Duties and Responsibilities**:
**Provide IT network support**
- Provide 1st and/or 2nd line network support (trouble shooting, patching, etc.)
- Perform daily checks of operational status of network
- Ensure all support calls are completed as per PMA - KPI
- Ensure 99.999 % uptime and support of area of responsibility (No unplanned downtime)
- Ensure that all network systems are backed up and systems are operational
- Ensure that core network & WAN backup systems are 100% operational
- Provide 3rd level support and backup assistance to IT Voice team
- Take full ownership to resolve issues until resolved, keeping relevant parties notified throughout the process
- Ensure proper escalation and tracking is followed
**Maintain and support network infrastructure**
- Ensure proper network equipment setup and configuration
- Ensure network cabling and racks are neat at all times
- Ensure network equipment is neat and labelled
- Install, configure and support of all Wireless and network infrastructure
- Provide 2nd level support to security infrastructure, Wi-Fi Scanner, etc.
- 2nd level IP-CCTV network support
- 2nd level WMS hardware network support
- Ensure proper documentation is up to date (DRP processes, procedures, etc.)
- Ensure asset list is kept up to date
- Ensure all audit findings are addressed accordingly
**Monitor network performance**
- Ensure that all network devices are configured correctly, monitored and maintained
- 2nd line support for monitoring services (24x7) ensuring faulty equipment resolution
- Unmonitored devices much be investigated and reported
- Ensure network drawings are up to date
- Ensure all configurations are backed up and accessible
- Take steps to ensure network performance
- Ensure back up links are working and operational to all branches
**Support infrastructure projects**
- Provide support to new installations and network upgrades in line with operational requirements
- Be involved in network related technical aspects
- Provide supplier\third party assistance where required
- Manage all new network installations and ensuring quality of installation
**Provide Security support, maintenance security posture**
- Configuration & Support of 3rd party and internet and outside customers/clients VPN Services
- Administration & Support of internet breakouts
- Administration & support of secure VPN services
- Monitoring user behavior, and data usage on internet
- Administration & Support of user access to Internet
- Administration & Support of Internet Proxies, generation of usage reports
- Administration & Support of Firewall
- Daily maintenance and changes on firewall, forward and reverse proxies (rule changes)
- Firewall and proxy software / security updates
- Ensure network is secure and comply with the company security policy
- Security breaches must be reported and dealt with as a matter of urgency
- Access can only be giving as per the security policy
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