Collections Consultant

3 months ago

Century City, South Africa Lime Loans South Africa Full time

**Collection Agent Responsibilities**:

- Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
- Developing debt collection strategies and plans.
- Adhering to the FDCPA throughout the debt collection process.
- Contacting debtors by telephone to enact and negotiate debt recovery.
- Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
- Preventing repeated payment delinquency by negotiating manageable debt payments.
- Negotiating settlements to receive payment on a certain percentage of the debt.
- Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.
- Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied.
- Initiating legal and repossession proceedings if debt recovery fails.

**Collection Agent Requirements**:

- Debt collection certification or training preferred.
- In-depth knowledge of the FDCPA and professional codes of conduct.
- Proficiency in debt collection software, such as ACE and CollectMax.
- A minimum of 2 years experience in sales, customer service, or telemarketing.
- Previous debt collection experience will be advantageous.
- Experience in developing and enacting debt recovery plans and strategies to prevent losses.
- Exceptional ability to communicate with debtors to negotiate debt payment plans.
- Ability to collaborate on debt collection efforts with other departments and institutions.
- Experience in tracking down defaulters by searching publicly available databases and records.
- Exceptional recordkeeping and interpersonal skills.

**Salary**: R6,000.00 - R7,000.00 per month

Ability to commute/relocate:

- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)

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