Regional Key Account Manager
14 hours ago
Our client is looking a Regional Key Account Manager to join their team.
To improve customer satisfaction and drive high service quality through proactive monitoring of shipments, identifying service failures and implementing solutions for service recovery. Support the RKAD team to deliver on customer promise. Provide relevant support to the MNC and CSI team to complement excellent service to company customers. Ensure that company maintains a significant service advantage over its competitors and that the Regional Key Accounts Desk (RKAD) delivers expectations to maximize service.
**Responsibilities**:
- Support the team to drive excellent service for Regional and Global customers who have been nominated regionally in terms of complaint and claim management, problem solving and other contractually agreed services communicated by the relevant Sales Management team in order to develop a continuing business partnership
- Where possible and necessary - Visit key Account Customers to listen to customers’ needs and obtain first-hand assessment on the company’s service delivery performance to enhance the customer relationship
- Collaborate to respond to potential service incidents to activate contingency plans to meet the transit time promise to our customers.
- Provide regular customer performance reports and analysis.
- Identify, implement and drive Improvement Initiatives using the company tools and systems.
- Manage and lead customer projects.
- Ensure that quality is demonstrated in every customer interaction.
- Support and develop insights for industries.
- Drive pro-active solutions for customers.
- Collaborate with the QCC and other functions to drive operational efficiencies and proactive service recovery for key regional customers.
- Work with the Commercial department to drive campaigns to gain, retain and grow the business
- Ensure customer interfaces have sufficient information to pro-actively inform key customers in the event company is unable to meet the service requirements.
- Support MNC to promote the concept of RKAD and the service enhancement it delivers to the customer.
- Ensure all traces handled are in line with Quality File Standards.
- Ensure that all incoming trace requests are acknowledged within the four-hour time frame set out in Global Procedures and ensure all traces are kept up to date until closure.
- Ensure that call-backs are monitored and achieved as per global/local targets.
- To ensure that customer/networks are regularly informed on the progress of the investigation in order to manage customer/network expectations.
- Drive a high performance service culture within the Key Accounts Department.
- Plan, organise and direct an efficient and effective team of customer service professionals.
- Monitor individual performance
**Skills**:
- Attention to detail
- Organisation
- Customer focus
- Excellent communication skills (written, oral & presentation)
- Problem-solving abilities
- Negotiation skills
**Qualifications**:
- University degree in a business discipline
- 3-5 years managerial experience in customer service/service industry
- Functional leadership experience in managing a team
- Good operational knowledge
- GEMA, CSV, and QSMS knowledge
- Computer literate
- Own reliable transport
- Must have great CS Acumen
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelors (required)
**Experience**:
- customer service/service industry managerial: 3 years (required)
-
Regional Sales Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Aim Personnel Services Full timeAbout the RoleWe are looking for a highly skilled Regional Sales Manager - Key Accounts to join our team at Aim Personnel Services. As a Regional Sales Manager, you will be responsible for developing and implementing sales strategies to drive business growth and improve customer relationships.Key ResponsibilitiesDevelop and implement sales strategies to...
-
Regional Mining Key Account Manager
7 months ago
Johannesburg, South Africa MECS Africa Full timeSouth Africa, Gauteng - Jhb Eastern Suburbs - (Market related) Our leading Heavy Equipment Manufacturing client is currently recruiting for a Regional Mining Key Account Manager to promote company's mining organizational capabilities within the specific assigned territories, manage specific key customer accounts for the marketing of Mining Sales and Service...
-
Key Account Manager
14 hours ago
Johannesburg, South Africa Bristow Talent Full timeKey Account Manager The Key Account Manager is responsible for all commercial activities associated with their nominated Strategic Accounts (Accounts) and is accountable for achieving the global target set by the Client. The KAM closely collaborates with other sales representatives to reach these financial targets for their Accounts. Therefore, the SAM will...
-
Regional Key Accounts Manager
3 days ago
Johannesburg, South Africa the Employment Channel Full timeGrade 12 - Formal Qualification in Sales / Marketing with a sound understanding of Financial concepts and profitability analyses would be advanteous - Min 5 years experience in Key Accounts Function at National level in the FMCG industry, preferably the Food and Beverage - 5years of proven preformance and a proven track record in National Key Accounts...
-
Key Accounts Manager
7 months ago
Johannesburg, South Africa AVI Limited Full timeThe Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa,...
-
Key Account Manager
7 months ago
Johannesburg, South Africa Cipla Full time**Division**: OPERATIONS (COMMERCIAL) **Department**: SALES: KEY ACCOUNTS **Employment Type**: Permanent **Job Purpose**: Interface and responsible for management of sales and relationships with key customers & major accounts and planning and implementing sales to cultivate existing relationships and identify opportunities with respect to major...
-
Key Accounts Manager
1 day ago
Johannesburg, South Africa Recruitment Matters Full timeOur client is looking for a Key Account Manager to join their team. **Duties and Responsibilities**: - Promote, maintain & increase sales of industrial equipment in the region - Create new business opportunities in the area - Understand the customer’s need and suggest solutions with our product line - Maintain up to date product knowledge to answer...
-
Key Account Manager
4 months ago
Johannesburg, South Africa Hisense SA Full time**Company Introduction** In 1996, Hisense officially entered the South African market with product lines covering televisions, refrigerators, mobile phones, washing machines, air conditioners, and other products. Its sales channels covered over 5,100 stores within South Africa and radiated to more than 10 surrounding countries in Southern Africa, such as...
-
Key Account Manager
1 week ago
Johannesburg, South Africa Recruitment Matters Full timeOur client is looking for a Key Account Manager to join their team. - Promote, maintain & increase sales of industrial equipment in the region - Create new business opportunities in the area - Understand the customer’s need and suggest solutions with our product line - Maintain up to date product knowledge to answer questions and provide solutions - Close...
-
Key Accounts Manager
7 days ago
Johannesburg, South Africa Sandi Crowther Recruitment Full timeGauteng, JHB - Central Opportunity exists with well-established company in the Packaging industry for Key Accounts Manager with solid experience in managing large key accounts in excess of R250 million per annum. **Responsibilities**: - Prepare weekly, monthly and annual reports - Establish multilevel relationships within key accounts portfolio - Prepare...
-
Junior Key Accounts Manager
14 hours ago
Johannesburg, South Africa AVI Limited Full timeThe **Coffee Importers and Roasters Organisation (CIRO)** is a true coffee emporium. As the preferred one-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South...
-
Key Account Manager
7 days ago
Johannesburg, South Africa HR CAPITAL RECRUITMENT PTY Ltd Full time**Key Account Manager** Our client a wireless Infrastructure company is looking for a Key Account Manager that will be part of the sales team and will work closely with one of our their key Mobile Network Operator customers. Working with the Executive Head of Commercial and commercial team, the Key Account Manager will assist in developing and executing the...
-
Key Account Manager
2 weeks ago
Johannesburg, South Africa Servest Careers Full time**Job Context**: Servest Office Services, a division of Servest Pty (Ltd) has an exciting opportunity for Key Account Manager. Previous experience and a proven track record in a Hygiene Service Accounts Management and relationship building is essential.The purpose of the role will be to maximise performance of Accounts in line with agreed strategies and...
-
Key Account Executive Johannesburg West Region
3 weeks ago
Johannesburg, Gauteng, South Africa Aim Personnel Services Full timeAim Personnel Services is seeking an experienced Key Account Executive to manage client relationships in the Johannesburg West region. As a key member of our sales team, you will be responsible for identifying new business opportunities and developing strategic relationships with clients. The ideal candidate will have excellent communication skills, a proven...
-
Key Account Manager
7 months ago
Johannesburg, South Africa Kencorp Executive Search Full timeA suitably qualified and relevantly experienced Key Account Manager (Food/FMCG Industry) is required for a well-established Food industry company in Gauteng. **Responsibilities** - Responsible for achieving sales and customer targets for the company in the Gauteng region - Understand the requirements of each client’s needs and business objectives -...
-
Key Account Director
4 weeks ago
Johannesburg, South Africa Robert Walters Full timeJob title : Key Account Director Job Location : Gauteng, Johannesburg Deadline : December 12, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities: The Key Account Director will engage with telecom networks, mobile wallets, payment aggregators, and banks in East Africa to present and promote the client's value...
-
Key Account Manager
7 days ago
Johannesburg, South Africa Vertiv Co. Full timeWe support today's growing mobile and cloud computing markets with power, thermal, and infrastructure management solutions, growing mobile and cloud computing markets with power, thermal, and infrastructure management solutions. In FY2020, our global revenues were $4.4bn. We have approximately 21,000 employees worldwide and are building a Global Business...
-
Key Accounts Manager
7 months ago
Johannesburg, South Africa Motus Aftermarket Parts Full time**Motus Aftermarket Parts** is searching for a **Key Accounts Manager** to join the team in **Meadowview**. The purpose of this role is to be the link between Motus Wholesale and Motus Parts Direct for Sales, Drop shipment, Franchise and the Midas Franchisee. **Qualifications and Experience**: - Matric Certificate/Grade 12 - Minimum sales experience of 5...
-
National Corporate Key Accounts Manager
6 months ago
Johannesburg, South Africa Aspen Pharma Group Full time**Company Description** We are a global specialty and branded pharmaceutical company, improving the health of patients across the world through our high quality and affordable medicines. Active at every stage of the value chain, we are uniquely diversi?ed by geography, product and manufacturing capability. Aspen is a dynamic organisation built on...
-
Trade Key Accounts Manager
4 months ago
Johannesburg, South Africa Abbott Laboratories Full time**Position Title**:National Trade Key Accounts Manager **Division**:Abbott Nutrition **Location**:Johannesburg **DO WORK THAT MATTERS.** At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical...