Guest Relations Officer

Guest Services Guest Satisfaction Relationship Building Coordination with Departments Administration Promotion and Upselling Training and Development Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of 3 years of experience in a guest-facing role within the hospitality industry. Excellent...

**Job Number** 23117463 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

Front Office Guest Service Agent A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for...

Front Office Guest Service Agent A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent within Hilton Garden Inn Umhlanga Arch, you will serve on the Front...

A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

**Job Number** 24080503 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

**About Us**: First Group is a leading provider of high-quality accommodation and hospitality services. With a portfolio of luxurious hotels and resorts, we are committed to delivering exceptional guest experiences. We are looking for a passionate and dynamic Guest Experience Manager to join our team and help us maintain our high standards of customer...

As a Guest Experience manager for the group, you will be responsible for leading experience Innovation through developing and implementing new strategies and initiatives to enhance the overall guest experience. Your primary duties will include: - Ensuring Daily / weekly Entertainment programs are in place for all properties and always kept relevant. -...

Night Guest Service Agent A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. This role predominantly entails night work however there will be a large extent of day shifts embodied as well, therefore the successful applicant is...

**FRONT OFFICE MANAGER - DURBAN - Rnegotiable DOE** Currently recruiting for a highly skilled and dynamic FRONT OFFICE MANAGER for a stunning 5* Hotel in Durban whose key leadership role will be instrumental in overseeing the smooth and efficient operation of the overall department(s), including Switchboard, Concierge, Front Desk, Night Audit, Guest...

**Job Number** 24108702 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Umhlanga Ridge, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are...

INDUSTRIAL RELATIONS - OFFICER. We are looking for an IR Officer who will be responsible for assisting with the IR function for the business, in our offices situated Morningside Durban. Duties & Responsibilities - but not limited to: - Ø Drafting of IR documents Ø Implementing IR procedures Ø Hearings Ø CCMA & Bargaining Council Representation Ø...

**Job Number** 24134826 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Umhlanga Ridge, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

Front Desk Operations Team Leadership Guest Satisfaction Financial Management Reservation Management Compliance and Security Reporting and Analysis Collaboration and Communication Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Minimum of 5 years of experience in front office operations within the...

Iconic 5* Hotel in Durban North is looking for a Front Office Manager. - Guest Services: Ensuring exceptional guest service is provided by the front office team. This involves managing the front desk operations, handling guest inquiries, complaints, and requests, and ensuring all guests have a memorable and positive experience during their stay. - Team...

**Job Number** 23137467 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

**Job Number** 23100209 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

(Applicants must be based in Durban to attend face to face interviews)._ **Duties and Responsibilities** - Managing the daily operations of the front office, including guest check-ins and check-outs - Leading and training the front office team to maintain high service standards - Ensuring accurate and timely processing of guest reservations and payments -...

Assist the Front Office Manager in overseeing all aspects of the front desk operations, including guest check-in and check-out, reservations, and concierge services Train and develop front desk staff, providing guidance and coaching to ensure exceptional service and guest satisfaction Ensure smooth and efficient operations, addressing any guest concerns or...